ComplaintsforPacific Gas & Electric Company
Electric Companies
Additional Complaint Information
Customer Complaint:
BBB’s profile for Pacific Gas & Electric was created September 1931. A review of complaints was completed in November 2022. For questions related to your bill, payments or usage, consumers are encouraged to visit the following link.
https://pgesupport.zendesk.com/hc/en-us
https://pgesupport.zendesk.com/hc/en-us
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I moved in August 2023 and disconnected my service. I applied for 2 charities to help with my final bill. I was approved and PG&E was made aware. They closed my account anyway, the charities cannot make payment on a closed account. I requested they re-open it. Instead they sent the account for collections and destroyed my good credit. The charities cannot pay a collection agency either. PG&E has refused and continues to refuse to cooperate. The collection agency continues to make a bad situation worse and PG&E is doing nothing to help. All they need to do to get payment is to take back the collection and re-open the account. Additionally they need to instruct the collection agency to delete this from my credit report immediately. It's preposterous that what they're doing amounts to refusing payment. I am a single mom of two toddlers and now a full-time nursing student with no income, receiving little child support, living with family. My only option here is to accept funding from the charities as I have been approved for.Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
PG&E failed to inform me in writing of an account that had fallen into arrears, before they sent my account to a collection agency. I opened the landlord account when I rented my former home for 6 years prior to selling it. I notified PG&E when I sold my property and they did not remind me that I must send them a written request to close my account. Eight years later I received a collection notice regarding this account, at which time I became aware that I had forgotten to send a written request to close the old account. During those eight years, charges accrued to that account under three subsequent new owners of the property, and never once did PG&E notify me in writing at my current residential address of a problem with that account. ******************** claims that they called me multiple times. I suspected that those were phishing attempts to get my personal information on an account I had already closed. I called PG&E in 2021 to inquire why I was still seeing this old account on my ******************** profile, and that it was closed. The PG&E rep did notify me of a problem with the account and did not remind me a written letter to close the account was required. They simply disconnected the account from my profile, and I have not had visibility into the account since 2021. ******************** never sent me a letter to my home address, which is my customer address with ******************** for my current account. I asked why the collection agency was able to find me and they could not. They said that this is not their responsibility, even though I have been their customer for 33 years! So I became aware of this open account I thought was closed, 8 years later, from a collection agency. If PG&E had written me I would have righted the issue immediately, just as I have attempted to do since learning of the problem. And to add insult to injury PG&E is assessing a penalty in addition to the accrued charges for energy use that was enjoyed by new owners of my old residence. Where is the customer service?Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dear ***** or ***,This complaint is a further development of previous complaint ID: ************** months have passed since my initial attempts to clarify errors with PG&E.I never received a response.I disputed the invoice amount with my credit card company, and they confirmed the resolution of the dispute to my advantage (see first attachment). Likely, the amount of $700.00 that I did pay to PG&E is still too high, since I have a solar system.Now, after weeks have passed, PG&E is trying again to charge me for the disputed amount (see second attachment).This fraudulent business practice is unacceptable and must be stopped.Thank you,*********************Initial Complaint
03/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
pge gave me a 48 hr notice to pay or they will shut off my service. I am an elderly man of 73 years old and need heat to keep warm. this company is unfair and unethical in concern of the public.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
PG&E has been using "estimated" daily usage to charge me monthly for natural gas supply. It has been happening non-stop since October of 2023. I can understand a day here or there to be estimated, but EVERY SINGLE DAY for months on end? I guarantee you I did not use as much gas as they are claiming when all they would have to do to get the correct calculations would be to read my meter every month. They have been overcharging me for months. I want my money back and I want them to have to pay everyone back that they have been doing this to, because I'm sure it's not just me.Initial Complaint
03/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
PG&E has consistently refused legal tender from ** escalating the balance due. We have filed complaints with the **** about this problem to no avail. PG&E has engaged in a breach of their operations agreement and service agreement [Civ. Code 3300], and breach of their fiduciary duty to accept legal tender under UCC sections ***** and ********** Commercial Code section 3603 PG&E have routinely interfered with commerce in violation of Title 18 U.S.C. section 1951 et seq. and they have threatened the discontinuation of services for non-payment.Initial Complaint
03/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
During the pandemic all ********** utility bills were put on hold. Latr we were given an opportunity to complete a form asking for back bill forgiveness's which is what I did. The government set aside billions to pay off backlog accounts but my application became lost as did my 2 pandemic payments. I didnt contest the payments but I am contesting the Pge bill. We were forced to move out state due to housing no longer being affordable and this derogatory collection account has affected my ability to buy a house, pay for my cancer treatments, and finance my sons education. My sons father died during the early days of the pandemic so this time was especially difficult. Please remove the collection account so we may come to an agreement. You are hurting peoples ability to *********** housed safely.Initial Complaint
03/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Weve had solar for several years. Then we had a fire that involved our electrical box (nothing to do with the solar) but all power to the house was shut down for 4 months while repairs were made. Upon receiving the final from the county to move back in PG&E says were good to go but were considered a new start up with solar and now we have to wait in line bc of that dead line the state offered for the solar incentive. My problem isits been a year! While our bill is a$1000 a month or more, we have solar but just waiting!Customer response
03/12/2024
We believe PG&E is resolving our issue. We have talked with them and have voice messages.
We would like to thank you for your time and energy in helping us.
Thanks, *****Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been waiting 4 months for PG&E to connect the electrical line to our house. We had to remodel our old home, and the contractor finished in late October. We filed extensive paperwork to have the power reconnected on Oct 23, including a payment of $5,512 to PG&E. In Nov/Dec/January, they claimed they were short on work crews and we were io a waiting list. In February, they scheduled a service date twice, and then canceled both, each one on the day before. We are living in a small 1-bedroom apartment nearby, and the delay has cost us extra thousands of dollars. Three weeks ago, our apartment developed mold, and the landlord cleaned the wall with bleach, but she says she cannot replace the drywall until we move out. I am in my 70s, and my husband is in his 80s, and we are developing health issues. All we need from PG&E is that they run the power cables from the street to our house. Less than an hour's work. We have called repeatedly - daily recently. They rarely answer. We have emailed supervisors, and filed a CPUC complaint. Any help would be appreciated. ***********************************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We sold our home in ********** on Dec 8, 2023 (date of close of escrow). We requested PGE to close our electricity account (we moved out of state) effective Dec 9, 2023. The new owners requested power to be put in their names. I have continued to receive a bill for electricity each month and each month I call to get it resolved. Now, March 4, 2024, 3 months later, I am receiving notice that my account is PAST DUE. Every month I call and they tell me the same thing, they will put the request through. In February 2023 I was told they would put a RUSH on it. Today, March 4, 2024 I was told, yes, my account is marked CRITICAL so the billing department will rush to close my account. The representative said she will put it through again (!). When I commented that I am concerned about our credit getting a hit she said she understood and that was a valid concern. She suggested I consider just paying the past 3 months (and continue until this is resolved) and then wait for a refund. The current balance is over $400. Why should I have to pay for utilities at a home I don't own. I'm not even in the same state. We are buying a new house in 3 months (it is being build) and a credit hit will cost us regarding the interest rate we are offered.
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Customer Complaints Summary
274 total complaints in the last 3 years.
120 complaints closed in the last 12 months.