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Business Profile

Ecommerce

WikiAdvisers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: RE: Complaint ID ******** Updated Business Address for WikiAdvisers


    Dear *******,


    Thank you for your message regarding Complaint ID ********.


    Please find below the updated business address and phone number for the company WikiAdvisers as requested:


    WikiAdvisers
    *******************************
    ********************
    *************
    Customer Service: ************


    This is the address and contact number associated with their official invoice and communications.


    Please let me know if you need any further documentation or clarification. I appreciate your assistance in processing this complaint.


    Sincerely,
    ***** ***********

    Customer Answer

    Date: 05/16/2025

    Subject: Formal Complaint Against WikiAdvisers Breach of Contract and Unfulfilled RefundTo Whom It May Concern,I am filing a complaint against WikiAdvisers (******************************) for breach of contract and failure to provide a promised refund. The company first contacted me on October 8, 2024, and we finalized a contract on December 27, 2024, to create a ********* entry based on my professional profile.I paid $250 (Invoice ID: INV-*********) in full and an additional $30 for expedited processing. Despite providing all requested information and assisting with the article, the company failed to publish the entry, and communication diminished. I requested a refund, which was confirmed on May 1, 2025, but the refund has not been processed as of May 14, 2025, over 10 business days later. Additionally, they have blocked all communication channels.I am a respected international artist and scholar, and I have met all obligations under the contract. The facts are:The company approached me, not vice versa.I fulfilled all obligations, including full payment.They failed to deliver the promised service and blocked communication after confirming the refund.I demand a full refund of $250. Any attempt to withhold part of the refund is unacceptable.On May 14, 2025, an unrelated individual named **** **** contacted me under the name ********************, further suggesting the companys lack of transparency.Supporting documentation, including the invoice, contract, and full email history, will be provided.Thank you for investigating this matter.Sincerely,***** ***********

WikiAdvisers is NOT a BBB Accredited Business.

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