Business Profile

Ecommerce

The RealReal, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
BBB’s business profile for The Real Real was created in February 2014. A review of complaints was completed in November 2024. For information about lost or damaged property, please visit Consignment/Sales Agreement (2. Consignment, (A) Delivery Of Consigned Property; Risk Of Loss)

For additional support options, please visit The Real Real's Support Center.

Complaints

This profile includes complaints for The RealReal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,974 total complaints in the last 3 years.
580 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent my Prada wallet to The RealReal for consignment. After over a month, they told me they could not verify the authenticity of my item. Now, they are refusing to return my property and intend to permanently withhold or destroy it without my consent or providing any conclusive proof that it is counterfeit.This is absolutely unacceptable and outrageous. The failure to authenticate lies entirely with their flawed verification process, which has been repeatedly proven unreliablemany customers have filed complaints about their frequent authentication errors.The RealReal has no legal or ethical right to confiscate or destroy my personal property based on their inability to authenticate it. Furthermore, they have blocked my email and phone number, making it impossible for me to contact customer service.This behavior is blatant fraud and theft. I demand the immediate return of my item and a full explanation for this misconduct.
Business Response
Date: 08/07/2025
Please be advised that if we determine that an item sent to us for consignment is counterfeit, consistent with your Consignor Agreement with The RealReal, and our stated policy on authenticity, we cannot return counterfeit goods.
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am submitting a complaint regarding a return and refund issue with The RealReal, which I believe involves mishandling of my returned package and unfair denial of a refund.On July 1st, 2025, I placed an order with The RealReal for 14 items. Upon receiving the package, I found one defective item and decided to return that item along with 8 additional items. I followed the companys return process exactly, requested a free shipping label, and received two RMA numbers.I packed all 9 items in one square-shaped box (not rectangular), included all required return documentation, and dropped the package off at *** using the shipping label provided by The RealReal. I have a *** drop-off receipt confirming the shipment. Shortly after, I received an email confirmation from The RealReal acknowledging receipt of my return package.However, a few days later, I unexpectedly received a package from The RealReal containing two random jersey t-shirts that I never owned or ordered. A letter inside stated that I had returned the wrong items.I immediately contacted The RealReals customer service. Initially, they confirmed that they had received my return and informed me of the amount I would be credited which accurately reflected the 9 returned items. But when I didnt receive the refund, I followed up again and was told that only two jersey t-shirts had been returned and that I could not be refunded.These t-shirts are not mine. I did not send them, and I have no idea how they ended up being associated with my return. Nevertheless, I returned those shirts back to The RealReal using a second shipping label they provided, as instructed. They stated they would investigate and get back to me, but I have received no resolution or further *****************, I am being told again that I cannot be refunded because I didnt return the correct items which is absolutely false. I packed all items properly, followed all return instructions, and included documentation. Thanks!
Business Response
Date: 08/07/2025
We are in touch with the client and working to resolve.
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been trying to get my items back from consignment due to the fact that they sold an item brand new with the original brand tags to a customer and returned without the original brand tags. I was very upset at how they handled the matter. Two items are still missing one pair of Chanel ballet shoes and a Tibi blouse and Ive been going back and forth with them on the whereabouts of the Chanel shoes and they give me the same story, oh we will contact you once we check into this and I dont hear back. Its been more than a week Ive been trying to get my Chanel shoes and want them back!
Business Response
Date: 08/07/2025
We are working to have the item returned. We apologize for any frustrations.
Customer Answer
Date: 08/08/2025

Complaint: 23700612

I am rejecting this response because: I been hearing the same response every time I contact this company. We are trying to resolve the matter I spoke to one of your **** over the phone and I asked if I can speak to a supervisor and the *** simply said we have nobody here. He said they will call me. I havent received any call back. Then your *** has the nerve to hang up on me. Is that how you treat your customers? My question to this company is ,did the shoes got lost or stolen? I want my shoes back or compensation for the shoes if they have been lost or stolen!

Sincerely,

******** ********
Business Response
Date: 08/11/2025
Client has been updated via email with resolution. We apologize for any frustrations.
Customer Answer
Date: 08/12/2025
Better Business Bureau:
This company is going to compensate me for the missing shoes. I would never trust this company TheRealReal with my possessions for consignment again!
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The morning of August 2nd, **************************************** the amount of $800.47. On the payment screen, I chose ****** as the credit method which clearly shows on the receipt I received. Later that evening, my fiance mentions there was a charge of $800.47 on his Amex card. His card is not saved on my ****** account; I am not an authorized user on the card either. I went to check my ****** account and there was no record of the purchase which means it was directly charged to his credit card. I looked at my receipt and it clearly stated it was charged to ****** so why would it have gone straight to his card? We have used that credit card on 2 occasions to purchase things for him on The RealReal but that is not a card I make personal purchases on. I reached out to The RealReal and explained what happened, clearly an issue on their end, and they won't refund his card and charge me on mine. I'm sure they can process a refund and turn around and charge me without an issue, but they won't do it. Attached is the receipt from the RealReal which shows the payment method was ****** and my fiance's credit card screen shot showing the charge to his card. All I want is for them to charge the correct form of payment to a card that is mine and it's concerning they won't fix it because that means anyone can buy something with someone else's card and they don't care if it was authorized or not. In this case, there seems to be a glitch in their system that charged it incorrectly and they should rectify it. Your help is appreciated.
Business Response
Date: 08/07/2025
We have been in touch with the client and advised next steps. We apologize for any frustrations.
Customer Answer
Date: 08/11/2025

Complaint: 23699391

I am rejecting this response because:
The only responses they have given me is that they already charged it and can't issue the refund and charged another card, but I can return the product and then they'll refund the amount. So what if I want to keep the product? They would rather not make the sale and charge a correct card. It's insane that they can make such a big mistake like charge a card that doesn't belong to someone and not fix it.

Sincerely,

***** *******
Business Response
Date: 08/13/2025
We stand by our resolution. We apologize for any frustrations.
Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ************* placed a charge of $491.95 on my debit card account without my authorization. When contacted to inform them of this fraudulent charge, they repeated claimed that there was no charge to my account. I repeatedly contacted customer service, only to be given the same false information repeatedly. When I asked to speak to a supervisor, I was refused. When I asked to speak to a complaint department, I was refused.
Business Response
Date: 08/07/2025
Client has been advised to contact their financial institution to report the instance. A refund will be processed via the chargeback.
Customer Answer
Date: 08/07/2025

Complaint: 23696426

I am rejecting this response because:
The Real Real customer service denied access to information that is rightfully mine. I require information about this illegal transaction so it can be fully prosecuted. That information includes: the order number, items ordered, name on account, email address on account, shipping address associated with order, and phone number associated with order. Until this information is provided, The ********* is an accessory to this theft.

Sincerely,

***** ********
Business Response
Date: 08/08/2025
Client has been advised we are unable to provide any additional details. We apologize for any frustrations.
Customer Answer
Date: 08/11/2025

Complaint: 23696426

I am rejecting this response because:
the business is not being honest. They are able to provide the requested information. I am entitled to that information, including the order number, since I have paid for the order. They are simply refusing to comply with a legitimate request from a customer, likely in an effort to cover-up their complicity in this crime. Because of this, I reject this response.

Sincerely,

***** ********
Business Response
Date: 08/13/2025
Client has been advised of the necessary next steps. We apologize for any frustrations.
Initial Complaint
Date:08/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a watch for myself, an omega speedmaster. I came into financial stress with getting laid off, so I figured I would return it. I received a return label with *** from *************, and sent the watch back. It was dropped off on 04/30/25. I noticed the tracking wasnt moving after a while, so I reached out to *** in hopes that they would have received the return, since it had been over 2 weeks at this point. They said they hadnt, so I had to reach out to *** about it. they urged me to contact *** for my money back since the package couldnt be located. I called TRR on multiple occasions, one call they started a claim with ***, and next call, I tried to find out the resolution with said claim, but the support agents were unhelpful and hardly spoke english. I kept asking for the result of the claim, after the date that the claim was supposed to be finished, or at least thats what I was told by ***. After getting support agents that could not speak english very well, I asked for the manager, they transferred me over the phone, just to have me speak to the manager who also spoke broken english. I was then hoping to get a better resolution on email, but to no avail. I kept on asking about the status of my return and the status of the *** claim, and they gave me nothing. Ive been going back and forth with them., each time getting ghosted after going back and forth for a while. (you can see in the proof I uploaded, the last time I contacted them was July 18th with a threat to report this issue to the BBB) I am now out of options and am urging The Better Business Bureau to help get my money back for the watch, as I have been waiting about 3 months at this time. Thank You.
Business Response
Date: 08/07/2025
We are connecting with the client to work to resolve. We apologize for any frustrations.
Customer Answer
Date: 08/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
Date:08/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order has gotten canceled more times than I can count for no specific reason whatsoever via multiple different party attempts. Every single order had gotten canceled.
Business Response
Date: 08/07/2025
We have been in contact with the client and worked to resolve.
Initial Complaint
Date:08/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 25th, I consigned 7 items. The pick upof this consignment (Consignment ID #*********, was coordinated by a *** agent. According to their website, my items were accepted on July 9th and the two items that were not, would be shipped back to me. On July 24th, 2025, I contacted TheRealReal to ask about these two items (#WEMRG259482 and #WJDGA20124), which I still had not received. I was told that the items had been delivered and was provided with a *** tracking number as evidence: 1Z6AY8600301593633. Upon checking the tracking number, I noticed the packages had been delivered to the wrong address. My address is in ****************************************. The items were delivered to **************************************************************. I brought this to their attention and was told that they would investigate the situation and get back to me. Today, I received an email stating that Given ***'s records showing the items were properly shipped and delivered to the correct address on file for your returns, we will regrettably be unable to take further action as it pertains to this matter. I contacted the company through their text support and was tossed back and forth between different agents, each one telling me that according to ***, my items were sent to the correct place. I dont know if the agent that coordinated my consignment pick up entered in the wrong details on the actual label, but they clearly understood that my address was in 4601 Embassy Cir which is why my consignment was picked up without any issues in the first place. The correct address is on their app and website under my consigner address. I have provided them with evidence supporting this and they have chosen to ignore it in order to avoid having to compensate me for their mistake. These items are worth $1000+ and I have no way of getting them back. They are now claiming that I dispatched this shipment to this precise address which is impossible considering I did not request the return.
Business Response
Date: 08/08/2025
We will connect with the client to additionally review and resolve.
Customer Answer
Date: 08/09/2025

Complaint: 23692183

I am rejecting this response because:
the proposed resolution is not clear. Prior to making my complaint, I reached out to the *** and received copy and pasted responses from each agent I interacted with. I cannot trust that the same thing will not happen again. I would like the situation I described in my complaint to be addressed through our correspondence with the BBB, before we communicate on our own.

Sincerely,

******** ********
Business Response
Date: 08/13/2025
Client has been advised of resolution via email with all details and payment provided.
Customer Answer
Date: 08/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ********* online website in May 2025. I never received my items. *** delivery service left a note stay "sorry we missed you". informed them I never received my packet. At that time, the real Will and *** opened up a claim, and I was advised by the real real to contact my credit card to make a coin which I did my credit card company inform me that they will not cover it because the *** delivery service stated that it was delivered and signed for which was never done. I have several emails from the real real and recorded conversations which they was aware that I was recording our conversations from my records. Also have the emails and the door tag that was left by *** after further investigation *** informed me verbally and by email that they were gonna take responsibility and refund me. *** stated that they sent the real real form that they need to complete along with the receipt of the purchased And they will refund me. The real world has not been cooperating with the *** which room they have a contract with. I called the real Real several times now they have blocked my number so I called from my son's phone and of course it rings. *** representative informed me that the real wheel did not inform them of high price value of the items in *** did not drop off getting anything signed so I informed the *********** *** that I was gonna go to my local police station and press that charges against the real wheel and *** and forgery charges against the ***. This is an ongoing matter and if it doesn't get resolved, I'm gonna have to seek legal action. Also I discussing with the representative to the real real there was a a language barrier with one of representative hung up the phone I have all this recorded I have documentation and so for as of now, August 2 of 2025 this issue has not been resolved again. *** stated that they were gonna take responsibility. Attach the whole story on attachments because it wont give me as many characters I need in the box.
Business Response
Date: 08/04/2025
Client has been advised that after a thorough review, we have confirmed that The RealReal did successfully pack and ship all items listed in your order(s). Given these findings, there are no further actions to take on our end.
Customer Answer
Date: 08/08/2025

Complaint: 23690814

I am rejecting this response because: *** has taken full responsibility of my items not being received by giving me a full refund due to *** error. *** talked to a repressive at The Real Real and confirmed their email address and emailed the form over to The Real Real on three different occasions. The ********* has failed to cooperate with *** by completing a form of order information and a copy of my order and receipts of purchase. The Real Real again does not represent anything that the BBB stands for, it DOES NOT advertise honesty, it's NOT transparent, it DOES NOT honor promises, it's NOT responsive, it DOES NOT safeguard privacy and DOES NOT embody integrity. This has been an on going issue.

Sincerely,

****** ******

Business Response
Date: 08/10/2025
We stand by our decision. We apologize for any frustrations.
Customer Answer
Date: 08/11/2025

Complaint: 23690814
*** informed me that The Real Real did not insure the package and that's why they're not working to resolve the matter.
I am rejecting this response because:The ********* online website in May 2025. I never received my items. *** delivery service left a note stay "sorry we missed you". informed them I never received my packet. At that time, the real Will and *** opened up a claim, and I was advised by the real real to contact my credit card to make a coin which I did my credit card company inform me that they will not cover it because the *** delivery service stated that it was delivered and signed for which was never done. I have several emails from the real real and recorded conversations which they was aware that I was recording our conversations from my records. Also have the emails and the door tag that was left by *** after further investigation *** informed me verbally and by email that they were gonna take responsibility and refund me. *** stated that they sent the real real form that they need to complete along with the receipt of the purchased And they will refund me. The real world has not been cooperating with the *** which room they have a contract with. I called the real Real several times now they have blocked my number so I called from my son's phone and of course it rings. *** representative informed me that the real wheel did not inform them of high price value of the items in *** did not drop off getting anything signed so I informed the *********** *** that I was gonna go to my local police station and press that charges against the real wheel and *** and forgery charges against the ***. This is an ongoing matter and if it doesn't get resolved, I'm gonna have to seek legal action. Also I discussing with the representative to the real real there was a a language barrier with one of representative hung up the phone I have all this recorded I have documentation and so for as of now, August 2 of 2025 this issue has not been resolved again. *** stated that they were gonna take responsibility. Attach the whole story on attachments because it wont give me as many characters I need in the box.

Sincerely,

****** ******
Business Response
Date: 08/13/2025
We stand by our decision. We apologize for any frustrations.
Customer Answer
Date: 08/15/2025

Complaint: 23690814

I am rejecting this response because:
*** informed me that The Real Real did not insure the package and that's why they're not working to resolve the matter.
I am rejecting this response because:The ********* online website in May 2025. I never received my items. *** delivery service left a note stay "sorry we missed you". informed them I never received my packet. At that time, the real Will and *** opened up a claim, and I was advised by the real real to contact my credit card to make a coin which I did my credit card company inform me that they will not cover it because the *** delivery service stated that it was delivered and signed for which was never done. I have several emails from the real real and recorded conversations which they was aware that I was recording our conversations from my records. Also have the emails and the door tag that was left by *** after further investigation *** informed me verbally and by email that they were gonna take responsibility and refund me. *** stated that they sent the real real form that they need to complete along with the receipt of the purchased And they will refund me. The real world has not been cooperating with the *** which room they have a contract with. I called the real Real several times now they have blocked my number so I called from my son's phone and of course it rings. *** representative informed me that the real wheel did not inform them of high price value of the items in *** did not drop off getting anything signed so I informed the *********** *** that I was gonna go to my local police station and press that charges against the real wheel and *** and forgery charges against the ***. This is an ongoing matter and if it doesn't get resolved, I'm gonna have to seek legal action. Also I discussing with the representative to the real real there was a a language barrier with one of representative hung up the phone I have all this recorded I have documentation and so for as of now, August 2 of 2025 this issue has not been resolved again. *** stated that they were gonna take responsibility. Attach the whole story on attachments because it wont give me as many characters I need in the box.

Sincerely,

****** ******
Initial Complaint
Date:08/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business: The RealReal Order Number: R837826455 Complaint Details:I purchased a dress from The RealReals website that was advertised as a size XS. However, when I received the dress, it fit closer to a Large. I immediately contacted The RealReals customer service team to report the discrepancy and requested a replacement in the correct size or an alternative solution such as a similar dress in my size and in the same price range.I was informed that they do not offer replacements or exchanges because each item is unique, and the only option they could provide was for me to return the dress for a refund. However, I was told the refund would take 7 to 10 business days to process. Unfortunately, I purchased this dress specifically for a wedding happening very soon and did not have time to source and purchase another dress.Because no replacement or alternative was available, I had no choice but to pay $125 to have the dress professionally and rush-altered to fit me in time for the event. I provided The RealReal with my tailoring invoice and requested a fair resolution: to be reimbursed fully or at least partially for the alteration cost due to their inaccurate product listing.They only offered $20 in compensation, which does not reasonably cover the expense I incurred. I also offered to meet them halfway and accept reimbursement for half of the tailoring cost ($62.50). Despite multiple follow-ups, they have not responded further or shown any willingness to resolve the matter fairly.Desired Resolution:I am requesting that The RealReal reimburse me for at least half of the alteration cost ($62.50) as a reasonable resolution for the inaccurate listing and the resulting inconvenience.I have been a loyal customer and expect ********************** to stand by the accuracy of their listings and handle valid customer concerns in good faith.
Business Response
Date: 08/04/2025
We are in touch with the client and working to resolve.
Customer Answer
Date: 08/04/2025

Complaint: 23687895

I am rejecting this response because:I have not receive any communication from the business since July 31. I has another email sent to them last Aug 1 but I have not heard back from the
.

Sincerely,

Ivangelyn ******
Business Response
Date: 08/06/2025
Client has been contacted with resolution via email.
Customer Answer
Date: 08/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ivangelyn ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

The RealReal, Inc. is BBB Accredited.