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Business Profile

Ecommerce

SMS-iT

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.88/5 stars

Average of 8 Customer Reviews

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Review Details

  • Review fromNick Q

    Date: 07/26/2023

    5 stars
    This SMS platform is truly exceptional! ?? It offers an impressive array of features, including sending SMSes, conducting polls, utilizing QR codes, and crafting automated campaigns. But here's the real game-changer: the high impact of text messages. Unlike social media posts, emails, or even ****** ads, people rarely miss them! ??If you're looking for an effective way to reach your audience, I highly recommend this platform. Don't miss out on maximizing your impact! ?
  • Review fromErick S

    Date: 01/25/2023

    5 stars
    I love this app because it is a one-stop shop for marketing automation. It is so easy to use and has amazing features that are important for my business. I love that I have the option to send messages to my contacts or my leads, and the app will automatically find out who you're talking too. I love that I can have a branded text message or a generic text message, depending on my needs. The price is also very affordable for the amount of services that I get. I also love that I can track my campaign performance with the software and see who responded and why.
  • Review fromAndrew A

    Date: 01/07/2023

    5 stars
    I am somewhat hesitant about leaving a review because it is such an enormous lever for profitability. Hmmm... Yeaa... so that is it. Love these guys, but do not use there system, because you won't know what do with the extra business and it will make you sad and overwhelmed. :) Having too many clients will cause you anxiety and you won't be able to handle it.
  • Review fromDave S

    Date: 01/07/2023

    5 stars
    Highly recommend for any business that wants to level up their omni-channel marketing.SMS marketing is the next way for business brands to take their business to the next level.
  • Review fromToolz N

    Date: 01/02/2023

    5 stars
    SMS-iT has been a life saver and take my Job to the next level. Simple and easy interface to work with and also wonderful customer service
  • Review fromElina S

    Date: 12/24/2022

    5 stars
    SMS-It is one of the best systems that I had purchased. I do recommend this system the customer service is excellent, and they respond to you fast. They always working on their system and keeping you up to date with the new features.
  • Review fromJC B

    Date: 11/28/2022

    5 stars
    Awesome app for SMS and marketing. Highly recommended for business owners.
  • Review fromKristin D.

    Date: 11/19/2022

    4 stars
    I started out using the Decentralized version but have finally begun to get into the Cloud version. My biggest pro for the Cloud version is that it is less hassle to use since you're using SMS-iT's resources as opposed to those of a third party like Twilio. I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better!Customer support is pretty friendly and prompt. I have only had 1 instance where I felt like we were going round in circles. Also, they are quick to let you know when they have to forward your issue to the tech department.*****, the owner and genius programmer behind the scenes (remember the wizard behind the curtain in the Wizard of Oz) still manages to be *very* present for customer questions and issues. He's so brilliant, sometimes his answers go whizzing over my head! Then again, I also know that ***** brings you back down to earth when you try to overcomplicate something that has a simple solution.If you have, or want to have, the younger generations as customers/clients, sms marketing via SMS-iT is seriously something you should consider and then act on! Be proactive rather than reactive! After all, the times, they are a-changin' - don't get left behind. SMS-iT represents the future of omni-channel marketing, allowing you to be everywhere your customers are.

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