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Business Profile

Digital Advertising

BuildZoom, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Advertising.

Important information

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Build zoom states that my electrical license is not active and my birthdate is 01/01/0001 which is misinformation.

    Business Response

    Date: 03/21/2025

    Please email your license information to ******************************************** and we will update this this for you. 

  • Initial Complaint

    Date:03/18/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Build zoom has listed my former business as an architect on their website on their own with no direction or approval from me. The information posted there is my personal info and they had no right to post this. Also, I am no longer in business. Please remove me permanently.Thank you

    Business Response

    Date: 03/19/2025

    Thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We have promptly removed your company's listing from our website as per your request. Please note that while the listing has been removed from our site, it may take a few days for the changes to be reflected in search engine results. If you continue to see your information on search engines after a few days, we recommend clearing your browser cache or contacting the search engine directly to expedite the removal process. Should you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for your patience and understanding. Best regards, 

    Customer Answer

    Date: 03/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:03/13/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of ***********, an architectural firm, and I am filing a complaint against BuildZoom for knowingly hosting false and defamatory reviews on my companys profile. These reviews are part of a coordinated smear campaign targeting my business, causing financial harm and reputational damage.I have repeatedly contacted BuildZooms support team to report these fraudulent reviews, providing evidence that they contain false statements intended to mislead potential clients. Despite multiple requests, BuildZoom has failed to take action, allowing the defamatory content to remain on their platform.BuildZooms refusal to investigate or remove the fraudulent reviews constitutes negligence and tortious interference with business relations, as their platform is knowingly allowing false information to harm my business. Under U.S. defamation laws, publishing or failing to remove damaging false information is actionable, especially when it negatively impacts a companys ability to conduct business.Due to BuildZooms inaction, I have suffered:Loss of business opportunities due to the false information displayed on their platform.Reputational harm, as potential clients are deterred by misleading and defamatory claims.Emotional distress from having my companys integrity attacked without recourse.I am requesting that the *** investigate BuildZoom for unfair business practices and failure to uphold platform integrity by permitting defamatory content. Furthermore, I ask that BuildZoom be held accountable for its negligence in failing to remove fraudulent reviews after being notified.Please let me know if you need additional details or evidence. I appreciate your attention to this matter.

    Business Response

    Date: 03/14/2025

    We take concerns about reviews on our platform very seriously and strive to maintain fairness and accuracy in our review process. After reviewing our records, we found that we received only one review dispute from *** Designs on April 12, 2024, which was approved. If there are additional reviews that you believe are false or unfair, we encourage you to submit a dispute with supporting evidence. Our team will carefully review the information in accordance with our guidelines and take any necessary action.

    BuildZoom remains committed to ensuring that all reviews adhere to our policies and that businesses are treated fairly. Please feel free to reach out to our support team at ********************************** with any additional evidence or concerns.

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Build Zoom contacted us (buzz electric) via email February ****** The email identified them as an owner representative looking for an electrician. We asked for more information and another email came that asked us to click a button to see the owners information and we did not click the button. I googled buzz electric vallejo and found build zoom had put us on their website (?) with erroneous information linking us to a contractor in ************ with a disconnected phone number one could click on. I have made every effort to contact them, having dialed their number over 100 times, and played ring around the ***** with their customer support bots I have come to the conclusion that there are no real people there. Maybe though their is one person kind of like the wizard of oz, this listing is harmful to our business, maybe the person behind the curtain could correct their mistake.

    Business Response

    Date: 02/05/2025

    Dear, ***** thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We have promptly removed your company's listing from our website as per your request. Please note that while the listing has been removed from our site, it may take a few days for the changes to be reflected in search engine results. If you continue to see your information on search engines after a few days, we recommend clearing your browser cache or contacting the search engine directly to expedite the removal process. Should you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for your patience and understanding. Best regards, Vicky 

  • Initial Complaint

    Date:02/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has come to my attention that this company buildzoom has created a profile under my company's name and has been advertising on the internet to potential customers we are not licensed or insured and has created a website to gather customers information and details to then take potential customers from my business *****************************. I am the owner and buildzoom has no affiliations to our company and has never been contacted for any service. This company has stolen thousands of dollars worth of potential customers and is a complete scam and misleading customers with deceptive business practices. I have made multiple attempts to contact them to remove my company from the site and have been ignored. Will be contacting an attorney for defamation claim as well as seeing compensation

    Business Response

    Date: 02/05/2025

    Dear *****, Thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We have promptly removed your company's listing from our website as per your request. Please note that while the listing has been removed from our site, it may take a few days for the changes to be reflected in search engine results. If you continue to see your information on search engines after a few days, we recommend clearing your browser cache or contacting the search engine directly to expedite the removal process. Should you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for your patience and understanding. Best regards, *****

    Customer Answer

    Date: 02/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******* **

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting the $500 rebate that I am due, according to my signed contract with BuildZoom since November 13th of 2024 (almost two months now), but have not received ***** where in my contract with them, nor in their Terms and conditions is there a valid reason for not giving me the rebate for my project. This is a shame and a shock that BuildZoom should act in such a manner. I would like assistance from BBB in receiving what I am due by this business.

    Business Response

    Date: 01/10/2025

    Hi, we just replied back to your email directly regarding this issue. Thank you.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2024, I contacted BuildZoom via email at ********************************** to request the removal of my inactive contractor profile. The profile in question, for ******* *****, is publicly accessible at the following URL:***************************************************************** am no longer an active contractor, and maintaining this profile could cause confusion for individuals seeking current contractor services. Additionally, the profile contains my personal address and phone number, which exposes personally identifiable information (PII). This is a privacy concern, as the profile is publicly visible and easily accessible.Despite my efforts to contact BuildZoom and resolve this matter directly, I have not received any response or acknowledgment from their support team.There was no financial transaction involved, but BuildZooms failure to take action to remove my profile negatively impacts my online privacy and could mislead potential clients.

    Business Response

    Date: 01/07/2025

    Thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We have promptly removed your company's listing from our website as per your request. Please note that while the listing has been removed from our site, it may take a few days for the changes to be reflected in search engine results. If you continue to see your information on search engines after a few days, we recommend clearing your browser cache or contacting the search engine directly to expedite the removal process. Should you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for your patience and understanding.

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date we found out 12/12/24 Wrong information on Buildzoom website- wrong owner, wrong contractors number, wrong phone number - we tried calling, emailing, instant messaging, etc We can not get ahold of anyone to fix the problem.

    Business Response

    Date: 12/16/2024

    Hi *****,

    Thanks for reaching out. It looks like sent in inquiries to our team on 12/12 and 12/13 . We understand the importance of customer service and are dedicated to our customers, however due to a high amount of inquiries, we ask for at least 3-5 business days hours to provide a response. 

    Please email ******************************************** and we can gather authorization for access and updates.

    Thank you,
    *****

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are writing to address a significant issue with BuildZoom regarding the mishandling of our account and the cessation of our listings. On October 30, we were informed that our account had been placed on hold due to a complaint about missing a meeting scheduled for September 16, which is inaccurate and unfair.The meeting was improperly scheduled. On September 4, we expressed initial interest in a project but later determined that Denvers licensing requirements differed from ***************, particularly for *** compliance. We communicated our withdrawal via voicemail on September 6 and followed up with an email on September 16, reiterating that we would not pursue the project. Despite this, the meeting was left scheduled, and we received no confirmation of our withdrawal.On October 30, a customer service representative informed us of the complaint and revealed that we had stopped receiving listings since September. Despite this, BuildZoom has continued to charge us $99 per month without notifying us that our account was on hold or providing any listings. Furthermore, since October 30, we have sent seven emails to BuildZoom with no response, leaving the issue unresolved and disrupting our *********** a top 1% contractor in our area, we value our relationship with BuildZoom and seek the following resolutions:Immediate restoration of our listings.Clarification of charges: While we recognize this may have been an oversight, we are willing to overlook the charges if our account is reinstated promptly and listings resume.

    Business Response

    Date: 11/22/2024

    Hi ****! Our partner specialist manager just gave you a call and sent you an email to resolve this over the phone. Please contact him directly and we will be able to help you. 

  • Initial Complaint

    Date:11/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and the owner of our company, Metro Built, passed away in August. I have made multiple attempts to contact Buildzoom though their website, phone number, email and ******** and cannot get a response. I want to close out our company profile from their site. Our Buildzoom ID is *****.

    Business Response

    Date: 11/19/2024

    Dear ****, Thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We have promptly removed your company's listing from our website as per your request. Please note that while the listing has been removed from our site, it may take a few days for the changes to be reflected in search engine results. If you continue to see your information on search engines after a few days, we recommend clearing your browser cache or contacting the search engine directly to expedite the removal process. Should you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for your patience and understanding. Best regards, *****

    Customer Answer

    Date: 11/19/2024

     
    Complaint: 22570020

    I am rejecting this response because: I was not asking for them to remove our business from their website, I was asking them to close out our account with them, which is still active.  I would assume if they close out our account, our business would no longer be listed on their website as well.

    Sincerely,

    **** ********

    Business Response

    Date: 11/22/2024

    Hi ****! Our partner specialist manager was able to talk to you on the phone today to get everything squared away. If you need anything else, contact him directly! Thank you so much and we appreciate your patience and understanding. 

    Customer Answer

    Date: 11/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

BuildZoom, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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