Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Diamonds

Brilliant Earth, LLC

Headquarters

Reviews

This profile includes reviews for Brilliant Earth, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brilliant Earth, LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.99/5 stars

    Average of 165 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAnn T

      Date: 08/01/2025

      5 stars
      I had to return a bracelet that was a Christmas gift for my daughter for repair. Prompt service, repair completed and they do stand behind their warranty. I would highly recommend.
    • Review fromBraelyn M

      Date: 07/31/2025

      1 star
      I rarely leave reviews, but my experience with Brilliant Earth has been deeply disappointing and needs to be shared. My husband custom-made my engagement ring through them, only for it to snap. While Brilliant Earth agreed to remake the ring, the customer service throughout this entire process has been absolutely terrible. Weve had to chase down updates, deal with unhelpful and dismissive representatives, and constantly follow up on something that shouldve been handled with careespecially given the emotional and financial investment.We were initially told the ring would be ready around July 18. We heard nothing for weeksno status updates, no communication. And now, out of nowhere, were told it might ship in September? Thats almost two months late, with zero accountability.This whole ordeal has been beyond frustrating. For a company that markets itself as high-end and ethical, their craftsmanship and service have been completely lacking. I would not recommend Brilliant Earth to anyone, especially for something as meaningful and important as an engagement ring.
    • Review fromJames H

      Date: 07/26/2025

      5 stars
      This is the company I used in purchasing a wedding ring. They have a large selection of beautiful rings with the option to choose your own gemstones and metal according to your preferences and price point. They provided great customer care and helped me throughout the process. I would definitely recommend them to anyone.
    • Review fromRachel R

      Date: 07/25/2025

      5 stars
      The team at Brilliant Earth went above and beyond to make sure my final ring was PERFECT! The quality of the ring itself is so beautiful, it's noticeable better than other brands I've looked at. Could not be happier with my dream ring!
    • Review fromCharlie M

      Date: 07/17/2025

      5 stars
      I would highly recommend anyone looking for beautiful jewelry to buy from Brilliant Earth. My wife absolutely loves her engagement ring and wedding band. She wanted to have resized/cleaned and the prongs tightened, and customer service made it so easy and seamless.
    • Review fromHannah P

      Date: 07/15/2025

      5 stars
      Brilliant Earths Protection Plans and **************** are top-notch. They truly cared, and that makes all the difference! I highly recommend this company and their beautiful products.
    • Review fromSandra H

      Date: 07/14/2025

      5 stars
      Beautiful Jewellery. Arrived in a timely manner. Good prices and very good customer service.
    • Review fromJosh S

      Date: 07/12/2025

      1 star
      One of the Worst Customer Experiences Ive Ever Had I had high hopes for Brilliant Earth given their marketing around ethics, transparency, and quality but my experience has been nothing short of a nightmare.From the start, the process was plagued with delays. I was given multiple delivery timelines, all of which were missed with no clear explanation. Every time I reached out, I was met with vague responses and empty promises that its shipping soon. It wasnt.Customer service was dismissive and unhelpful. Representatives often gave conflicting information, and at times it felt like no one was actually tracking my order. When I asked to escalate the issue, I was either ignored or sent a canned response. Zero ***************** make matters worse, the product I finally received did not match what was advertised. The ring design was slightly different, and the diamond quality was questionable definitely not what I was led to believe based on their website and sales reps.This company heavily markets itself as a premium, ethical alternative but based on my experience, that image is just clever branding with no real substance behind it. I would strongly caution anyone considering Brilliant Earth to look elsewhere. There are far more reliable jewelers who actually deliver on their promises.
    • Review fromAmanda G

      Date: 07/10/2025

      5 stars
      Amazing service every time. I've had a few ring resizes and everyone has been so kind and helpful! Shoutout to ****** and ****. Keep up the great work!
    • Review fromBri M

      Date: 07/09/2025

      1 star
      I sent my ring to Brilliant Earth to be resized just half a size and to have a diamond tightenedroutine work after only six months of wear. After they pushed the delivery date back by three weeks, Im now over six weeks past the original return date and just found out theyre re-making the entire ring. After only six months, why does a $10,000 ring need to be completely remade?Whats worse is the complete lack of real customer service. You never get to speak with anyone who can actually helponly call center **** who are clearly limited in what they can do. For a company that markets itself as premium and ethical, the customer experience has been deeply frustrating and disappointing.If I could leave zero stars, I would. Buyers beware: youre paying top dollar, but the post-purchase support is nowhere near what it should be.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.