We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Broker

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Broker.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered an item from Trending custom, specifically for an event on May 10th 2025. I paid for shipping and was told that the item would arrive before May 17th 2025. I received one email on May 13th stating the item was shipped, but the item has not yet arrived and when I inquired yesterday, May 19th, 2025. I was advised then advised that item was just shipped, it was not actually shipped on the 13th of May and would arrive on May 24th 2025. I emailed back and requested a refund as the item is no longer needed, the item shipped after the supposed arrival date, and the company has refused to acknowledge my request for a refund. I sent 3 emails requesting a refund and instead I receive an email back from the customer service team stating the item will arrive now by the 24th. I just want my money back. This company is deceitful in its shipping and arrival.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a acrylic graduation photo and they asked for a photo so I submitted photo and when they sent me the plaque the photo doesnt look anything like my daughter totally a different girl on the picture and I contacted them numerous times for the complaint and they said they tried to make it look like her as much possible but it doesnt even resemble her one bit so I asked for my refund they refused! They do a poor job! So dissatisfied and so disappointed

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven’t received the order it’s been months and haven’t got an update or heard from the company when emailed

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on NOVEMBER 25TH 2024 for 5 ornaments and paid $76.96 for my order. It stated that it was supposed to be delivered by December 10th- 11th per the shipping. On December 4th, I reached out to the seller and asked for an update because I was closely monitoring the delivery updates and noticed that the package had over a week in *** "pending acceptance" per ****. They indicated that the package is still on track to be delivered between the 10th & 11th. Here we are on the 13th and I'm anxious. I reached out to them a few days earlier because now they are estimated that my package will be delivered by 24th-26th. I understand if I placed this order during Christmas but I ordered this in November and to not a solution to this such as replace the package and resend a new one as a courtesy is absolutely and utterly unacceptable!!!! I was trying to support a small business but this is why bigger companies are they way to go. For context the package is still sitting in *** since December 5th and I still do not have my money back, my package or a solution to this.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gift (picture) from Trending Customs during the first week of June for a Fathers Day gift for my husband. I placed the order and even paid extra for shipping protection and was told the item would arrive before Fathers Day. The package was marked as delivered, however, we never received the package. I contacted them at least 5-6 times over email and Instagram and no one has responded to me about my missing order. I find out that a lot of other customers are sharing the same complaints online. The business is a scam.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hat on May 25 th . Have not received anything from them. Says it was in ********** SC at ***** I called them but had no tracking number. So do I need to try to get my money back. I will never order anything else again. Would like a phone number for them.

  • Initial Complaint

    Date:12/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on December 2. My item was never delivered. When I try to contact them I just keep getting the run around.

Trending Custom is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.