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Business Profile

Credit Card Merchant Services

Square, Inc.

Headquarters

Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Square, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1.05/5 stars

    Average of 532 Customer Reviews

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    Review Details

    • Review fromStephen Q

      Date: 07/28/2025

      1 star
      To all the small business users out there using Square please find an alternative and switch as soon as possible, this company can close your account and charge you a fee which is non refundable and hold your funds for 90-120days +, you will have to fight them and spend hours on the phone which is detremental to any small business, please do your own research but it will be very easy to find the reviews on this company and you will notice the reviews all say the same thing, Scammers stealing your money, when you charge for a service and do not receive it that is theft!
    • Review fromDenise M

      Date: 07/27/2025

      1 star
      Their software adds in state meals tax, for tips calculations.The receipt, sent to someone other than myself, eventually forwarded to me, is when I discovered this.Poor software, and leaves this customer aggrieved toward the retailer using it.
    • Review fromJeffrey S

      Date: 07/22/2025

      1 star
      Straight up thieves robbed our restaurant of credit card payments and services
    • Review fromGavin S

      Date: 07/22/2025

      1 star
      Business Name:Square, Inc. (a subsidiary of Block, Inc.)***************************************************** Complaint Type:Breach of Contract / Deceptive Business Practices / Merchant Services Interruption Complaint Details:Summary:Square, Inc. (Block) unlawfully and unilaterally deactivated our verified merchant processing account without cause, due process, or restitution. This resulted in serious commercial harm, dangerous interruption to our healthcare operations, and breach of agreed-upon payment terms under Section 35 of their merchant services agreement.Detailed Description:Square, Inc., operating under Block, Inc., disabled *******************'s merchant processing access without proper notice, without contractual justification, and without supporting evidence of any alleged violation. This occurred despite our account being in good standing, active, and connected to legitimate healthcare and business operations.They refused to provide a reasoned explanation or appeal process and failed to return reserved funds, violating their own published Terms of Service and payment disbursement schedule.We allege:Breach of Contract: Square failed to honor the agreed-upon terms in their Merchant Processing Agreement and violated our payment terms under Section 35.Deceptive and Dangerous Conduct: They engaged in dangerous commercial behavior by suddenly suspending payment rails of an operating healthcare supplier without backup plan, damaging our supply chain and patient fulfillment operations.Illicit Practices: The suspension was arbitrary and unlawful. It indicates profiling or algorithmic enforcement abuse, violating merchant rights, fair competition laws, and possibly consumer protection statutes.Squares internal escalation channels were non-functional, opaque, and retaliatory, GARBAGE FIRM, GARBAGE PEOPLE, GARBAGE ALL AROUND
    • Review fromShamyriah C

      Date: 07/21/2025

      1 star
      Square deactivated my account for 90 days holding my funds. This is completely exhausting. I informed them I can provide proof of everything and they still held my money. I will never use square again nor recommend them to ANY ONE!
    • Review fromLindsey V

      Date: 07/17/2025

      1 star
      Terrible customer service. If you ********************** account gets hacked, you are never going to get it back. You totally screwed. They can only verify accounts by name and email so if your log in was changed without your knowledge that's it. You have to make a new account. This goes for business accounts too. Don't use this company if you want security you will not get it here.
    • Review fromStefany E

      Date: 07/15/2025

      1 star
      I currently started using square in May 2025 got an email saying I need to process more credit card payment so I did stop taking cash and I got more as a few days ago. They closed my account. I started putting all of my money in their account and using it keep track of everything and because I have almost ****** in sales in a week they flagged me and shut me down but yet the month before cash sales recorded in the month before that was 20 and ******. I sell dog stuff and Im a dog breeder Grooming and doggy daycare. I really loved their service up in town. They decided to shut down my account no warning even though Payment from Good Dog were coming in as refunds which were just deposit. from my Good Dog account, which is secured payment from happy Owner. I wasnt given a chance to explain myself. I was just frozen after I took a payment that I had to refund client for doggy daycare for there pet that had 4 grand worth of vet bills and me nursing them back to health I took their payment to cover their doggy daycare while I was nursing their baby for two weeks back to health and I didnt get a receipt contacted. Customer support said client said they received an email. I dont see it on my end with her car charged cause I dont want to accidentally charge their card. The second time they said no their card was charged waited hours and hours and hours probably seven hours later I get an email saying my account was deactivated, but they were holding funds until October 7. I dont know any business owner who doesnt have a scale of prices on different items anytime they have question a sale I have made. I have given them accuracy and proof just kind of leaves the sour taste in my mouth for a company who literally just started business with me was OK when I was taking tons of cash payments, but their emails kept saying oh increase your sales by taking more card payments and I do and it bites me in the button. They shut down my account. Ill stick to cash payments
    • Review fromTina C

      Date: 07/11/2025

      1 star
      Complaint Type: Problem with a Product or Service Business Name: Square, Inc.Business Address: ****************************************************** Website: ************************************ Description of the Complaint:We are a long-standing business with a high transaction volume (over $1M annually) using Square as our payment processor. A recent customer initiated a chargeback citing "goods or services not as described."We provided all required evidence to Square, including the product listing, descriptions, and clear return policy indicating that the customer was welcome to return the item for a full refund. The merchandise was never returned, yet Square ruled in favor of the customer and withdrew the funds from our account.Despite following all proper protocols and providing extensive documentation, we were denied any recourse. We were informed there is no appeal process.The most troubling aspect of this experience was the complete lack of effective support from Square. We were transferred multiple times, placed on hold repeatedly, and ultimately dismissed by an account representative who did not acknowledge our concernseven when we mentioned our intent to close the account. The representative showed no regard for our business relationship or the seriousness of the chargeback decision.This situation sets a dangerous precedent: a customer can falsely claim an issue, keep the merchandise, and still receive a full refundleaving the business with a financial loss and no path to resolution.Desired Outcome:We are requesting:A formal review and reconsideration of the chargeback decision.Clarification on Square's merchant protection practices.Accountability for the poor handling of our support case.Assurance that this will not happen again, especially for high-volume, rule-compliant merchants.
    • Review fromRaven J

      Date: 07/11/2025

      1 star
      I made an account 2 weeks ago for my new small business for me to take payments while at an event. I was able to take payments at the event and everything was great but NOW, as of this morning, my account has been unjustly deactivated. I have been fighting with Square to finish verification of my account since the beginning of this week (it is currently Friday). They asked for all my info and then this morning said they can no longer support doing business with my small business... no explanation besides that blanket statement. I called support and they told me there is nothing they can do or tell me about the deactivation and that the money I have in my Square account is going to be held for 90 days just incase there is "disputes with any charges". when really it is for them to collect on the interest that MY MONEY is collecting for them holding onto it. I am extremely disappointed in this company and would like the tiny chunk of change I have in my account so I can give it to the fundraiser I was at and then move one with working with another POS for in person sales cuz' this is beyond unprofessional and ridiculous. Again, I worked with you guys ALL WEEK to get this situated AFTER I had made sales already and now you are holding my money hostage (and other users' money as well from other posts I have seen) AND deactivated my account with no hopes of reactivation with NO good/proper explination.
    • Review fromDoree C

      Date: 07/09/2025

      1 star
      I was sharing my concern about the wording on the email that stated that over $2,000 would be drafted from mu account. Well this statement was false but was very jarring. I was attempting to share my concerns about the wording and the customer service *** ignored my concerns about the wording by talking over me and when she stated that she would submit a complaint, I asked her what she was going to submit? She said, "that you dont like how the email is worded." It would have been helpful for her to listen, so the concern could be respected and honored. The message was horribly written and alarming. Nothing was accurate on the original message and I was requesting that attention be brought to this and corrected. The customer service *** was extremely rude and hung up on me. I am ready to move from Square because not only do my payment links not work half the time, now I can not even voice concern without being talked over and disrespected.

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