Business ProfileforRicoh USA

Purchased a FlatBed Printed from Ricoh Model TF6250 in 2019, my experience has been marred by persistent and unresolved issues. Despite my initial excitement after visiting your ******* headquarters and witnessing the potential of the flatbed printer, the machine's performance upon installation has been a business nightmare. The original warranty period was extended from 1 year to 2 due to the machine's numerous malfunctions, which persisted well beyond the extended warranty timeline. The litany of problems I have encountered includes ink curing issues, notably with the white ink, leading to boards sticking together and ink chipping upon separation. Furthermore, vacuum inconsistencies have caused material scratching due to improper table leveling during installation (19 months after they realized the table was not leveled). I have faced challenges related to banding, registration, and other issues that were never evident during my visit to your headquarters. Regrettably, these problems have persisted despite my efforts to communicate them to your team on multiple occasions. For two years, I have exhibited patience and cooperation, investing countless hours in discussions with Ricoh's representatives. I have contended with a defective flatbed that falls short of meeting any reasonable expectations, resulting in reprints, wasted materials, and an inability to deliver the quality that my clients deserve. The space occupied by this non-functional equipment has been a significant hindrance to my operations. Ricoh's response to my plea for assistance has been disheartening. Despite eight different technician visits aimed at resolving the issues, no resolution has been achieved. The decision not to extend the warranty or replace the faulty flatbed has left me with a non-operational machine that has hampered my productivity and profitability.