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Business Profile

Consumer Finance Companies

Clerkie Advisory LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clerkie is supposed to be debt repayment and optimization partner. They state that they offer a full service automation platform powered by machine learning and humans, and use data to maximize your returns and collections. I submitted a payment of $100 through their platform on 9/30/24 to be paid to a company on my behalf. The funds were instantly debited from my account, but was never received by the payee. The Clerkie app only shows my payment as processing and when trying to cancel payment, the screen goes blank. I have reached out via the mobile app and via email since 10/1/24 and have yet to receive a response. The ***** still has no record of payment being sent. Every time a help request is entered, it says someone is reviewing the request and will provide an update via the app asap but an update or response never occurs.

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    How is this business still able to have a website that is up and running when they lost their licensing back in 2023. They're still collecting money from people and all of the services they are advertising they can help you with they cant, im assuming cause they are unlicensed. they should not be able to have a website that states that they'll help you get out of debt if they arent able to help you. i also got an email from them the other day saying "congrats you have been approved to pay off your debts for lower" and told me that i was approved and could start paying them off. but they wont let me pay them when i try.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise for services they can't offer. They say your approved to pay off a debt and they tell you the amount and how much they would save you and then when you go to pay it says it can't be processed when I contacted them they said that they are in the process of changing their banking system or something and could not give me an estimate of when their services would be available. Everything I needed this for they aren't able to even do. But it's weird cause they'll allow you to pay for the subscription no problem but you can't pay on your debts they tell you are approved.

Clerkie Advisory LLC is NOT a BBB Accredited Business.

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