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Business Profile

Computer Software

Zapier, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an annual contract from Zapier in 2023. At the time I made the purchase, I was told it could be cancelled at any time and that the balance would be refundable. This made sense to me since we were using the app to fill-in till our program could be written and the annual fee was most cost effective.I cancelled it today, 12/6/2024, and was told the terms have changed and there is no refund. I paid the annual subscription of $2268 11/10/24. I was not notified of a change of terms on the renewal.

  • Initial Complaint

    Date:11/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zero warning charged my credit card for an annual renewal that I didn't authorize. When contacted they said their policy is zero refunds.They need to change their procedure like most reputable companies that warn you of upcoming charges.

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against ************************** regarding unfair billing practices and their refusal to issue a refund after I requested a cancellation. Despite my attempt to cancel the subscription on the same day I was charged, Zapier has continued to charge me for a full years subscription, even though I had previously requested months ago to not be charged again.I find this situation to be completely unacceptable. While I would understand if they charged me for a one-month subscription, I do not agree with being billed for an entire year after clearly expressing my intent to cancel. Their actions appear to be an unjust attempt to profit at the expense of consumers.Moreover, when I reached out to cancel, I was told that I needed to provide a "valid excuse" for wanting to stop my subscription. This requirement unfairly burdens consumers and forces them to pay for a service they no longer wish to use.I respectfully request that the BBB assist in resolving this issue, help facilitate a fair refund, and ensure Zapier adheres to ethical business practices.Thank you for your attention to this matter.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zapier is a service that I've used for years. Now I no longer want to use it on a yearly basis. Zapier charged my ******** express 619 for the yearly charge so I asked for a refund as I no longer use it that much and they refuse to refund me and are stealing my money. They won't even downgrade to monthly. How is this legal that they just refuse!! This is insane the charge happened 1 week ago and the refuse to refund me or change my account status.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** of the Transaction: September 16, 2024, with one day remaining on the trial.2.Amount Paid: $239.88 3.What the Business Committed to Provide: Zapier initially provided a free trial period and offered both annual and monthly billing plans. I intended to switch to a monthly billing plan but mistakenly selected annual billing.4.Nature of the Dispute: I mistakenly selected an annual plan during the trial period but wants to switch to a monthly plan or cancel the paid membership entirely. While still in the trial period Zapier is unwilling to adjust the payment which now is requesting a full cancellation to seek out an alternative service provider. 5.Attempts to Resolve the Problem: ***** requested to change from annual to monthly billing and later to cancel the paid membership altogether. Zapiers support representative, *****, stated that their refund policy does not allow for a refund once the billing has been processed. They suggested contacting the bank or card issuer to dispute the charge.

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint against Zapier.My business credit card was charged $239.88 on 8/10/24 for a platform I do not use. I have waisted 3 days going back and forth through email (they will not provide a phone number - which I asked for). I gave them the following information:Last four digits of the long card number (I provided this)Expiry date on the card (MM/YY) (I provided this)The exact full name on the card: *************************** Date of the last payment made to Zapier: 8/10/24 Amount of the last payment made to Zapier (please include currency): $239.88

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An account was opened with Zapier without my knowledge or permission and I believe that they are being used by malicious persons and computers with intent to harm other networks. I was the victim of a phishing scam last week and since then, my entire county and county management systems have been hacked and affected by said same computers. This "Thank you for signing up for Zapier" message came to my work email and I want them gone. I want them to remove and delete any and all information they have obtained from me and my colleagues, but there is no support available other than AI. This cannot be safe and needs to STOP!

  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has over billed us, and does not have any means of resolving the issue. They do not have any sort of way to call or talk will a human. It is all a chat bot that can not resolve the issue.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Zapier integrator who has brought thousands of dollars in business for Zapier through dozens of clients over the past decade plus. I really love the Zapier service and bringing clients onto the platform to help their respective businesses. I have one client, a law firm that has used the platform for a few years. In March 2023 we needed to take a CRM system offline. That CRM system sent data to their ERP system via Zapier. One of my employees downgraded the **** but forgot to downgrade the Zapier account. Accordingly, from April 2023 to January **** no Zapps were run on the account (confirmed by ********************** support), but the account was still charged monthly. The total charges for unused services was $414.95. Zapier support offered to refund the three most recent charges of $42.14. However, I am putting forth a further request based on discretionary good will, for Zapier to refund the remaining amount of months where the service was paid for, but went unused. If the client is not able to be refunded, it will strain the business relationship, and I will likely have to personally make up the refund shortfall to the client. Please kindly advise if discretionary measures can be taken here based on loyalty and good will. Thank you in advance for your consideration.

  • Initial Complaint

    Date:09/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2021, my Title representative recommended that I sign up for Zapier's Professional Plan (***** tasks per year), which costs $588 per year and is billed annually. Having never heard of Zapier before, I followed his instructions. He recommended Zapier as a means of marketing on ********* Since that time, $588 has been automatically charged to my credit card every year.In August 2023, during CRM training, I discovered I qualified for a free account and had overpaid since I started my account 3 years ago. On September 11, 2023, I downgraded to the free version and requested a prorated refund of $360.64 back to my credit card.********************************* from Zapier contacted me and suggested a call. We scheduled a Zoom call for September 14, 2023. I explained my overpayment situation, requested the prorated refund, and mentioned my eligibility for a free account. ******** stated Zapier offers only account credits. I explained to ********, a credit would be of no benefit to me because I have never used that many tasks in the past, and since I am eligible for a free account, I would not be able to use a credit. We ended the call with no resolution.At 2:59 p.m. on September 14, 2023, ******** emailed me, stating they couldn't provide a refund. Despite being eligible for a free account, ********************** profited $588 annually from me for 3 years. They never informed me of the overpayment or suggested alternative plans.I'm not requesting refunds for the prior two years, only a fair prorated refund from 9/11/2023 to 4/22/2024.Zapier's poor customer reviews support my experience, with headlines such as Read the reviews before registering, worst customer service I have ever had, ********************** used to be great but has turned into a horrible product, Zapier is a subscription scam, ***** pinchers, **************** Unreasonable billing practices and unhelpful support, would give zero stars if I could, Terrible customer service are just some of the criticisms.

Zapier, Inc. is NOT a BBB Accredited Business.

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