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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • Failure to respond to 224 complaint(s) filed against business
  • 239 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • San Francisco, CA

Important Information

Customer Complaint

BBB’s file for OpenAI, LLC was created in October 2018.
 A review of complaints was completed in March 2025. Complaints on file
concern technical and billing issues.

BBB encourages consumers to review the company’s links below
that details the company’s policy refund, billing, and instructions on how to
cancel subscriptions. BBB also encourages consumers to review the Terms of Use,
specifically the termination and suspension of services.

https://openai.com/policies/terms-of-use/
https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-or-chatgpt-pro-subscription
https://help.openai.com/en/collections/3943089-account-login-and-billing
https://help.openai.com/en/?q=refund

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