Computer Software Developers
Glu Mobile IncThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Computer Software Developers.
Complaints
This profile includes complaints for Glu Mobile Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my extreme frustration with the recent challenges I've encountered in the game Cooking Dash. While I initially found the game enjoyable, I've reached a point of significant difficulty that feels insurmountable. Despite investing in in-game currency to acquire faster characters, specifically to overcome different stages of the game, I'm now blocked from progressing even with these advantages. The game's design at this late stage appears to actively prevent further advancement, even with the purchased speed enhancements.This feels like a deceptive game mechanic, rendering my in-game purchases effectively useless and causing a considerable amount of wasted time and resources. I feel strongly that a full refund for all my purchases is warranted, given the game's failure to deliver on the implied promise of progression facilitated by these purchases. I've invested both my time and money in this game, and I'm deeply disappointed by this experience. I would appreciate your urgent attention to this matter and a prompt response outlining the process for obtaining a refund.Initial Complaint
Date:04/12/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4.7.25 this company's game Design Home billed me $105.49 via my ****** pay for a "Trunk of Diamonds" ..I never made such a purchase...I don't even know what Trunk of Diamonds is! And when I've asked, no one has told me. I have messaged them and provided a screen shot of the receipt and they have told me there is nothing they can do. By the way ****** pay had already looked into this for a refund, to no avail.Business Response
Date: 04/22/2025
Hello,
We've reached out to the player and the issue has been addressed. We welcome them to contact us via the in game support channel for any future issues and we will be happy to assist.
Thank you,
Design Home Customer Experience
Initial Complaint
Date:01/24/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started playing Deign Home on Dec 31, 2024 (account mrsgeege, level 9), not realizing that I had an account from years before. On Jan 17, 2025 I received a message that I could link my email to save my game data. When I did, my old game (mrsg170610, level 60) was loaded onto the game and I lost the current game, where Id purchased some items and bundles as well as their premium pass. I reached out to customer services hoping to restore some of those purchases and the premium pass that I purchased during the weeks of Dec 31, 2024 to Jan 17, 2025. I was asked to provide screenshots of invoices for proof of purchase. I uploaded the screenshots of invoices and was told the accounts couldn't be combined, I had to choose one and I couldnt get access to the items I purchased in the new game (level 9). When I asked if I could get credit, or at the very least access to the premium pass, since at this point the level 9 account was inaccessible since I had linked my email. I was told they could not do that and thanked me for the information theyd use for future improvements, then closed my ticket. Not satisfied with the solution, I re-opened the ticket and was again told there was nothing they could do and that ticket was closed. I contacted them again, told them I was not asking for all the items, that there had to be some compromise. I was told to download the game on another device and access my other account that way. I pointed out that I did not want or would not use 2 accounts, but tried their solution. When I downloaded the game on another device a 3rd account was made, so I deleted the game since I dont need a 3rd acct. When I contacted them to let them know this, I again asked for some sort of compensation for the money I had just spent. I was told they couldnt do that and my ticket was closed again. I dont understand, after seeing the proof of purchase for some of the extras, how they could not credit me for some of the items.Business Response
Date: 01/31/2025
Hello,
Thank you for the message.
We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us via the in game ticketing system and well be happy to assist.
Thank you.
Design Home Customer Support
Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******-***** *********Customer Answer
Date: 02/11/2025
I filed Complaint ID: ******** on 1/24/25 and received a response from Glu Mobile/Design Home Customer Support and was told I'd get credit for the items I purchased as well as access to their Design Premium Pass for February. A representative reached out to me and told me that I would have to wait until Monday February 3 to get access (see attached). I still do not have access and whenever I've messaged customer service about this I am told that they need to check with their team and get back to me, and I hear nothing unless I contact them again. I'm submitting this complaint because I would like the Glu Mobile/Design Home Customer Support to honor their resolution and provide the access that they said I would receive on February 3rd before this month is over.Business Response
Date: 02/12/2025
Hello,
Thank you for the message.
We've reached out to the customer to address the issue. For any other issues or concerns, we welcome them to contact us via the in game ticketing system and well be happy to assist.
Thank you!
EA Help
Customer Answer
Date: 02/14/2025
Complaint: 22855572
I am rejecting this response because:Part of the resolution was that along with diamonds, I would be given access to to ***************** Premium Pass (more specifically, I woild have access on February 3, 2025). I received the diamonds, but not the Premium Pass.
I've used the ticketing system to address this, multiple times, and all I am told is that they will be in contact with the team and update me when they hear something. I would like both parts of the promised resolution to be honored and have access to **************** Premium Pass to be added to my account ************, as soon as possible.
Sincerely,
******-***** *********Business Response
Date: 02/21/2025
Hello,
Thank you for the message.
We've reviewed the issue again and have reached out to the customer to address the issue. The issue in question has now been solved. For any other issues or concerns, we welcome them to contact us via the in game ticketing system and well be happy to assist.
Thank you.
Design Home Customer SupportCustomer Answer
Date: 02/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******-***** *********Initial Complaint
Date:12/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took advantage of their Covet Fashion hairpiece holiday sale which offers 2 headpieces for .99 cents each. I purchased both for that price, but the system cheated me out of one of them, didnt honor the offer, and is telling me I need to pay 8.99 to redeem it now. I contacted the customer service chat days ago, but seem to have been put on a blacklist because I contacted them a few times recently as well since I got cheated out of a bunch of diamonds. This company needs to be held accountable for how they ******* their players. I want my Headpiece that I paid for and I also want my diamonds that I wasted a half hour of ad watching for nothing! They tell me to contact TapJoy about it, but they conveniently dont have a reply button. So the useless chat convo goes something like this: What is the issue youre having? I told them the issue. They respond with a question and then advise that if I dont answer it within a certain amount of time, my case will be closed. Well theres no reply button! Isnt that convenient? I asked Glu Mobile to Look into it, but conveniently, they said they cant. I asked them to contact this contracted company ******, but again, conveniently they cant. Did they offer to give me my diamonds and make it right? No! And now when I contacted them about a completely separate issue on the heels of this (my .99 cent payment for the headpieces), Im being conveniently ignored or blacklisted!Business Response
Date: 12/13/2024
Hello,
The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again via the in game ************* chat should any other issues arise.
Thank you.
Glu *************
Customer Answer
Date: 12/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:06/04/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their game Design Home basically stole money from me. They made a mistake in the game where players could claim rewards like cash and diamonds over and over again. To fix this, the game reset everyone's cash and diamonds to pre-glitch status. Well, they did this 3x. The 3rd time they did it was after I had purchased a $199.00+tax package from their VIP website on 6/1/24. (It posted in my account on 6/2.) I had over ******* diamonds and unknown cash. When they reset it, I went down to around ****** diamonds and $26,000 in cash. I reached out to support with multiple attempts. The game is refusing to reimburse my diamonds and cash that I actually purchased even after sending them screenshots as proof that I made the purchase, and it was done after the glitch. They are claiming nothing can be done on their end and that this is their way of being "fair." They are refusing a refund.This is not fair at all. They stole my money.Designer ID ******** Thank youBusiness Response
Date: 06/07/2024
Hello,
Thank you for bringing this to our attention.
We have already reached out to the player and the issue has been addressed.
Should any further issues arise in the future, we welcome them to contact us via the in game ticket creation system where we would be happy to assist.
Thank you!
Kind regards,
Glu Mobile Customer ExperienceInitial Complaint
Date:06/03/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received diamonds doing TapJoy offers through the Design Home game. EA/Glu Mobile just REMOVED all of these diamonds due to some glitch that happened several days ago. These are diamonds that I earned through TapJoy that were awarded through TapJoy and Design Home/EA/Glu Mobile has no right to remove these diamonds. They originally removed diamonds that were earned during the glitch. That makes sense. Then they went ahead and removed them ALL OVER AGAIN. So now the diamonds I earned are GONE. I expect these to be restored immediately. The attached documents show the diamonds I had after they were restored my account to before the glitch, and then SOME of the diamonds I earned thereafter, and the diamonds and cash balances as of a couple of days ago AFTER I earned them through Tap Joy and game play AFTER the glitch.Business Response
Date: 06/05/2024
Hello,
Thank you for bringing this issue to our attention.
We are unable to find any tickets under the email provided here; perhaps if a ticket number could be provided we could try investigating.
We are unable to provide support through this channel but the user is encouraged to contact is in-game as follows:
To create a ticket from within Design Home:
1.)From your main screen, in the black menu strip at the bottom of the screen, tap rightmost icon that looks like a person's head and shoulders.
2) From there you will see a question mark in a circle, next to the word "Help."
3) From there help section will pop up; pick any FAQ; at the bottom of the screen you should see a "Chat with us" button. Tap that to begin creating an in-game ticket.We are unable to discuss account details without verifying the account holder and request the customer to open a case with us where we'll be happy to assist.
Kind regards,
Glu Mobile Customer Experience
Customer Answer
Date: 06/06/2024
Complaint: 21797413
I am rejecting this response because the company is refusing to solve the problem. The email I provided is attached to my account. I am once again attaching a screenshot with my other information. I have an open ticket in Design Home and they have done nothing to correct this problem. Glu/EA needs to fix the fact that they stole diamonds and cash that I rightfully earned through game play and Tap Joy offers. Design Home took these diamonds and cash that I had earned. This is fraudulent business practices and needs to be fixed.Business Response
Date: 06/10/2024
Hello,
Thank you for bringing this to our attention.
We have already reached out to the player and the issue has been addressed.
Should any further issues arise in the future, we welcome them to contact us via the in game ticket creation system where we would be happy to assist.
Thank you!
Kind regards,
Glu Mobile Customer ExperienceCustomer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I have been on the phone with the people from the ****************** game, run by Glu Mobile, for Months trying to get rewarded close to ********* diamonds they owe Me. It was when I passed the million **** for diamonds they started to Cheat me out of my reward, they said it was a website issue so that's who i tried to contact with no response. Design Home stopped answering me and it started to become more and more difficult to log onto the site, sometimes taking up to 5 min to sign on. I Don't know why they made it so hard to design on their site, boredom, jealousy, whatever. THEY OWE ME A MILLION DIAMONDS OR MORE. PLEASE help me and Thank You.Business Response
Date: 01/08/2024
Glu does not provide support by phone, perhaps the user is referring to the in-game ticketing service within the game on their device.
We are unable to find any tickets under the email provided here; perhaps if a ticket number could be provided we could try investigating.
We are unable to provide support through this channel but the user is encouraged to contact is in-game as follows:
To create a ticket from within Design Home:
1.)From your main screen, in the black menu strip at the bottom of the screen, tap rightmost icon that looks like a person's head and shoulders.
2) From there you will see a question mark in a circle, next to the word "Help."
3) From there help section will pop up; pick any FAQ; at the bottom of the screen you should see a "Chat with us" button. Tap that to begin creating an in-game ticket.Initial Complaint
Date:12/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their game, Covet Fashion, malfunctioned on 12/16/23, miscalculating scores in fashion house rallies. My house does fierce rallies, which cost each player about $40-50 to play. We win prizes by collecting board pieces on a game board. If we get at least 11/12 events, we earn 35 bonus pieces.The game underscored two events, so we were only credited with winning 10/12 events (we actually won 12/12). We did not get the 35 bonus pieces.Covet Fashion acknowledged they made an error but only awarded us10 bonus pieces. They claim this was due to the number of participants in the rally and our scores, but it is far short of the 35 bonus pieces we wouldve won without their error.I have requested my complaint be escalated to a supervisor but have received no response (after having earlier tickets closed).Covet Fashion needs to rectify this mistake by awarding our house the 35 bonus pieces we shouldve won.Business Response
Date: 12/21/2023
Thank you for your message.
There is an open ticket in our system that is a day old, which is awaiting escalation to a team lead for investigation. We thank the user for their patience while we process the ticket.
EA/Glu Support
Customer Answer
Date: 12/22/2023
Complaint: 21038539
I am rejecting this response because this complaint has been open for 2 days and I am not receiving responses when I request an update. I want an explanation about this delay. The malfunction is resolved and the decision to only give 10 bonus pieces was made within 24 hours of fixing the malfunction.I would like an explanation for this delay.
Sincerely,
*********************************Business Response
Date: 12/22/2023
Thank you for your message.
We are sorry but we cannot provide support through this channel; the issue is being dealt with in our ticketing system and that is where the user should communicate with the team.
Regards
Covet Fashion
Customer Answer
Date: 12/22/2023
Complaint: 21038539
I am rejecting this response because support is not responding to messages. I resorted to the BBB because support stopped communication.This lack of transparency is unethical. There is no reason not to state any intended resolution in this forum.
Sincerely,
*********************************Business Response
Date: 01/02/2024
Thank you for your message.
Again, we are sorry but we cannot provide support through this channel; the issue is being processed within our ticketing system and that is where the user should be communicating with the team.Regards
Covet FashionInitial Complaint
Date:11/13/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/3/2023 I contacted Glu Mobile Support via the app Covet Fashion to inquire as to whether I had been banned from viewing their ******** page as it is no longer visible to me if I sign onto ********. They switched agents (which I believe are probably just AI bots and not actual people who work as Customer Support) and both of the agents (bots) never answered my question. They evaded the issue repeatedly and finally sent a non-applicable reply as they closed the help ticket on 11/12/23 or 11/13/23. I just want an answer and they will not answer a simple question. I told the bot I had complained about the increased monetization by parent company EA and that as a result of multiple glitches that are never really fixed I had chosen to stop spending any more real money on the app. And I explained to the bot that I had complained on the ******** page, which is why I believe they probably blocked me from further action with their page. I simply asked if I was banned and if so why, but they never gave an answer. The first bot was ******** and the second bot was CeCe. I was not and am not the only person who complains about glitches and monetization on the ******** page - I may have went overboard, but I don't know as I cannot even view my posts since I cannot access the ******** page.So I want them to answer - Is my email associated with ******** (and the game) banned from interaction with the Covet Fashion ******** page, and if so, why?Business Response
Date: 11/15/2023
We are unable to look up ******** accounts based on email alone nor can our frontline agents who are, by the way, not bots as alleged.
Participation in the official ******** forum is subject to Covets Community Guidelines. Judging by the tone and tenor of this selfsame complaint it does seem likely that the player may have been removed due to spamming (and it was possibly rude comments that were being spammed.)
Membership in the ******** group is independent from the game itself. Removal of participants is at the sole discretion of the ******** group's administrators and such decisions are not rescinded.
Customer Answer
Date: 11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. While I don't necessarily agree with the ******** ban, at least the business confirmed my suspicion. I merely wanted an answer and the in-game help desk either could not nor would not answer my concerns with this issue. I am happy with my comments regarding EA monetization of the Covet Fashion app and I am happy with my decision to stop spending money on the app even though I can afford to spend what I spent on a regular basis. Because the game has so many chronic and unaddressed glitches, I can no longer give the developer my money in good conscience. I hope the developer rethinks some of the push to have players spend, spend, spend, and spend some more. Many long time players have quit the game and are quitting, or at least if they are playing they have decided to stop spending money on the game. I do like the app/game, but I feel developer greed may kill the game in the future. I can live without reading the ******** page for the app/game. Thank you for clarifying the situation!
Sincerely,
***************************Initial Complaint
Date:09/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I play a game titled Design Home, this game has what they call an offerwall. The offerwall has different games one can play achieving levels to earn diamonds .Diamonds are the currency. I have completed offers more than once, recently there seems to be a problem being rewarded. I've submitted the usual proof and got the run around, today it says I WILL NOT be rewarded because of some risk. This is unacceptableBusiness Response
Date: 09/13/2023
This appears to be a complaint intended for Tapjoy, an ad partner who handle the offers. Tapjoy is a separate and independent company from EA/Glu Mobile
We have an open ticket in our system where the user is claiming Tapjoy owes them in-game currency. Apparently Tapjoy has declined some payment.
We are always happy to credit accounts for any Tapjoy offer that has been marked "completed" and not received by the the player. For any other offers marked pending or incomplete by Tapjoy, we recommend the user contact ******, as we do not have details on the specific requirements for their approval of completed offers. This has been explained to the user.
This complaint does mention having done offers several times; some offers can only be done once, so this could be at issue. Again, the people to contact for clarification would be Tapjoy.
We are unable to do anything with the screen shots provided in this complaint; those should be brought to ******'s attention. We do not have access to ******'s records or have any control over why an offer might be declined.
We wish the user the best in resolving the issue with ******'s support who can better explain the requirements for the offers.Customer Answer
Date: 09/14/2023
Complaint: 20595813
I am rejecting this response because:
This makes no sense as they were the people players are told to respond to on the Design Home game. They told me to send screenshots of completed levels, I did. Someone from this company just instructed me to begin a new email thread.
Sincerely,
************************************Business Response
Date: 09/15/2023
The ticket in our system was resolved by the agent, with much the same information given in our response here. The user was instructed to contact ******.
The agent signed off with "If there's anything else we can do for you please let us know in a new ticket" meaning if the user has a different issue they are encouraged to create a ticket, but I can understand the confusion. We apologize that it was not made clear.
The proof screenshots should be sent to Tapjoy. Again, we are not Tapjoy, have no information about specific offers or requirements for completion of same, cannot do anything with the screenshots that are supposed to be sent to Tapjoy.
Customer Answer
Date: 09/16/2023
Complaint: 20595813
I am rejecting this response because:
Sincerely,
************************************Again I do not understand this response, I followed the games instructions. If there is something special or necessary to receive rewards promised by THE ***** they shoul6clearly state this in the beginning. I have contacted tapjoy...they shift the blame.
Thankyiu so much BBB you are beyond helpful, thank you again.
Business Response
Date: 09/18/2023
We have responded to the user and closed the ticket un our system, giving the same information in our response.
I do see that the agent signed off with "If there is anything else we can so feel free to create a new ticket." This may have been misinterpreted by the user; we're sorry for any confusion in that regard.
May I address your attention to our FAQ about Tapjoy issues from our support site giving explicit instructions how to contact Tapjoy:
**************************************************************************************************************************************************
Again, we are not Tapjoy; we do not have information about Tapjoy offers, as we have already explained. Unless the status of an order is marked as "rewarded" AND we show no record of the currency being credited to the account, we do not credit the account. ****** has it own reasons for challenging the legitimacy of any offer; those are decisions in which Glu/Crowdstar plays no part.
Glu Mobile Inc is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.