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Business Profile

Computer Programming

Ivy Pay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged 4 times instead of 1. A refund was immediately requested. Correspondence over the next 9 days included IVY Pay blaming the bank, my provider, defamed my character by referring to me as confused. They assured me the refund was processed though my bank had no record of it. I am still waiting for $319.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/12/2022, I used IVY to charge a client for a session. Two weeks later, the money has not been deposited in my account. I have sent in three support requests. I received an automated reply to the first and waited reasonable amounts of time filing the next two requests to which I have received no response at all. Apparently these complaints are quite common with IVY Pay. Maybe there's a simple reason the deposit has not gone through, but I would have no idea as they simply do not communicate and appear to be content to just keep people's money without explanation. Their behavior is unquestionably unethical. At what point does it become illegal?

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Ivy Pay on 8/2/22 to charge a client $83 for an online psychotherapy visit. Ivy Pay advertises 24 hour transfers of money to my bank account by using their app, however that money never went into my bank account, and Ivy Pay is ignoring my complaints. They did send me one email on 8/5/22, stating they are "working on my issue", but haven't responded since then. The money has been removed from the client's bank account.

Ivy Pay is NOT a BBB Accredited Business.

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