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Business Profile

Computer Consultants

iNext support AKA Microsoft Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Microsoft account has been hacked and email was changed. On April 14th 2025 my account password was changed and someone worked to change the email used for the account as well. The original email for my account was ********************** and was changed to *************************** any and all activity on my account taking place in *******************, which they could trace activity to IP address from past activity, somehow this hacker in ***** has my account and ******************** isnt helping. I know this because I luckily still have access to my PC, it hasnt been logged out somehow so I can see changes theyve made and their info, including general location. I already tried the basic account recovery form, but was met with an email saying that the information I provided wasnt enough, which I find hard to believe considering I submitted prior passwords, card information, etc. I would honestly just like to talk to a real person at Microsoft about this and maybe even get my case sent to higher management for review. I have photos of my desktop screen and what Im able to see of their info as well as a picture showcasing my own location here in ********, **. Their location is *****, *****

  • Initial Complaint

    Date:11/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 11/29/2024 I WAS SERCHING FOR A GAMES4GRANDMA, GAME. I FOUND ONE, HIDDEN OBJECTS, NEXT THINGI KNOW I AM BEING TOLD TO CALL MICROSOFT SUPPORT ASAP, THE NUMBER IS 1*************. I TOLD THE WOMAN I HAVE A **** SHE ACTED AS THOUGH SHE DIDN'T BELIEVE THAT, WONDER WHY? I CALLED FROM MY BLOCKED NUMBER, 7 MINUTES LATER SHE CALLED ME. I THEN TOLD HER I NEEDED TO CALL HER BACK. THIS WOMAN SAYS SHE'S FROM MICROSOFT SUPPORT. WHAT CAN I DO ABOUT HER AND HER COMPANY? ************ IS THE NUMBER SHE CALLED FROM, BUT IT WILL BE LONG GONE BY THE TIME YOU CONTACT HER. SHE TRULY SCARED ME WITH THIS FRAUD MESS. THE ***** ADDRESS IS FOR VERICATION ONLY, I CAN'T REACH THE REAL MICROSOFT SUPPORTTO FIND OUT HOW TO FIX MY ***** FOR 5 YEARS NOW BUT SCAMMERS CAN REACH ME. THAT'S TWISTED!! ************ CALLED MY BLOCKED NUMBER AND I MISTAKENLY CALLED THESE PEOPLE ************ BEFORE REALIZING CROOKS OR WHATEVER CAN GET BLOCKED NUMBERS EVEN.SHAKING MY HEAD!

iNext support AKA Microsoft Support is NOT a BBB Accredited Business.

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