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Business Profile

Coding and Marking

Sololearn, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coding and Marking.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to report an issue regarding my SoloLearn subscription. When I opened the app today, I was offered a 14-day free trial. However, after proceeding with the steps, an amount of ?***** was debited from my account for a yearly subscription, which I did not intend to purchase.They did not give refund I kindly request you to cancel this subscription and process a full refund as soon as possible. The transaction took place today, and I would appreciate it if the refund could be completed by the end of the day.Thank you for your prompt attention to this *********** regards,***********

    Business Response

    Date: 10/14/2024

    Hello,
    Thanks for reaching out.

    Each account can have only one free trial. We can see that you had a trial in August and that is the reason you were charged immediately.
    All refunds for subscriptions purchased through ****** Play Store are handled directly by ******, not Sololearn. 
    If you subscribed to Sololearn PRO using your ****** Play account, please visit ***************************************************************;
     
    Hope this helps, let us know if you have any other questions!

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a college student who decided to sign up for the 14 days free trial because I had an exam coming up. Nowhere during the process was I informed that they had a non-refund policy. Because I was very busy with other exams, I did not use the website and forgot to cancel the subscription before the trial ended. As I just mentioned, I did not use the service the last few days of the trial and neither after I was charged. So, I have not used it outside of the trial. Furthermore, I canceled it within 48h after the charge. I reached out to them asking for a refund for the above specified reasons and also, in their policy it says that there can be exceptions to their non-refund policy. Not only their replies were very short and uninformative, but they have been ignoring my last one for 5 days now. According to the Section 17538, I should have been informed about their refund policy either via mail or during the sign up. I was not though, otherwise I would've never subscribed. I have attached a photo of their checkout where it's obvious that no info on the refund is provided. Thank you in advance, Denada

    Business Response

    Date: 04/23/2024

    Hello, 
     
    Thanksproviding the details!
     
    After investigation, as an exception to our refund policy, your purchase has been confirmed to be processed for a refund and has been refunded. It may take up to 3 business days for your financial institution to process the refund.
     
    You’re welcome to rejoin us anytime if you change your mind. 
     
    We wish you the best!

    Customer Answer

    Date: 04/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

    Sincerely,

    Denada *******

  • Initial Complaint

    Date:02/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep concern regarding an unauthorized billing incident that recently occurred with my Sololearn subscription. On 02/18/2024, I was charged $69.99 for the renewal of my subscription without receiving any prior renewal notice as stipulated by consumer protection guidelines.As a conscientious consumer, I am fully aware of my rights regarding subscription renewals. According to regulations, before a company can auto-renew a subscription, it is obligated to send a renewal notice. This notice serves as a reminder of the impending renewal and the automatic charge that follows. However, in this case, I did not receive any such communication from Sololearn.I understand that a renewal notice is distinct from a bill or invoice, and it should not require any credit card information. Its sole purpose is to inform the subscriber about the upcoming renewal and the associated charges. However, Sololearn failed to adhere to this fundamental requirement.As a result, I request an immediate refund of the unauthorized charge of $69.99 to my account. Furthermore, I expect Sololearn to review its subscription renewal practices to ensure compliance with consumer protection laws and to prevent similar occurrences in the future.Please acknowledge receipt of this complaint at your earliest convenience and provide assurance that the necessary steps will be taken to address this issue promptly. If I do not receive a satisfactory response within [number of days], I will be forced to escalate this matter to relevant consumer protection authorities.I trust that BBB will help rectify this situation in a timely and responsible manner. Thank you for your attention to this matter, and I look forward to a swift resolution.Sincerely,***********************

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently, they signed me up on July 14, 2023. I never signed Obviously they hacked my account. Ether way, Once I found out someone hacked my account, I canceled within 14 days. So Sololearn, decides to charge my account anyways. Canceled on July 30

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction for $70 on May 14th 2023.Unethical business practices. Business model is dependant on people forgetting to cancel a free trial or even possibly putting barriers in the way of cancelation. This was a free trial that was contingent upon providing my account information. I briefly used the service the first day of the 14 day trial, decided that it wasn't for me, attempted to cancel, but was getting a DNS issue when visiting the profile portion of their site to cancel this subscription. Naturally I forgot about it and when the trial ran down I get hit for this 70 dollar charge for an ANNUAL subscription. I have not used the service I do not want the service.. at all so I certainly don't need a year. Reached out to them and they were completely unwilling to work with me on a refund because of their "refund policy" and were extremely rude and short in our communications. I was rude right back, in full transparency. It's incredibly unethical and seemingly borderline illegal to rope someone into a service they can't use this way. I don't even mind paying whatever processing fees are incurred to make the refund happen. I know they can do a refund because their TOS says that they canon a discretionary basis... Can't think of a better reason than to refund somebody that can't use your service but apparently they disagree.

  • Initial Complaint

    Date:12/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid for a year membership last year for their coding learning program and before I could cancel the next year they charged me again without warning; and when I asked for a refund they refused per their policy yet their policy states: https://www.sololearn.com/refund-policy Website If you paid for ******** subscription via the Sololearn website and want to request a refund, please send us an email at ***************************** from the email address associated with your Sololearn account.so I'm just asking for a refund for services not needed nor used.

Sololearn, Inc. is NOT a BBB Accredited Business.

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