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Find a Location

Fastly Inc. has 1 locations, listed below.

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    Business ProfileforFastly Inc.

    Cloud Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 78266, San Francisco, CA 94107-8266
    BBB File Opened:
    10/12/2018
    Years in Business:
    13
    Business Started:
    3/1/2011
    Number of Employees:
    939

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I am having trouble accessing certain websites using Fastly as a CDN.When I visit certain Fastly-hosted websites, namely websites owned by IAC ***************************** such as Investopedia, I get an error like: Error 462 Not allowed. Not allowed. Error ***** Details: cache-bfi-kbfi7400080-BFI ********** ********** Varnish cache server In turn, I am unable to access Investopedia on an ** address that runs a Tor relay, including so-called "middle" relays which are unable to make anonymous connections.The reason why I am contacting Fastly is because I was unable to contact ************************. I Googled the error and found this page ******************************************************************** which is why I am complaining about Fastly.I believe this is an issue with Fastly if a webmaster (Dotdash in this case) chose to block "proxies".If you are unaware about Tor, an introduction can be seen here: **************************************************** types of Tor relays can be seen here: ********************************************************* short, there are three types of Tor relays: bridge, middle, and exit. The only relays you need to block are exit relays. This is because exits are the only relays that can generate anonymous traffic to websites and cannot be used as a "proxy". This is similar to an ** transit provider such as Lumen, GTT or Cogent.Middle relays, including what I am hosting on the ** accessing the websites blocking me, can only generate traffic internal to Tor.Could you please unblock ** addresses that are Tor "middle" relays Screenshot of error and Fastly documentation attached.

    Customer Reviews

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