Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  3000 Oak Rd Walnut Creek, CA 94597-2092

  
• 

  Levi Strauss & Co.

  501 Denim Way Canton, MS 39046-8664

• 

  Levi Strauss & Co.

  755 S Grand Central Pkwy Ste 1423 Las Vegas, NV 89106-4526

• 

  Levi Strauss & Co.

  1955 S Casino Dr Ste 208 Laughlin, NV 89029-1553

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how you could claim to have a company with "people and planet first" goals as stated in "Our Sustainability Strategy." You said you have the goal of "Drive societal impact in communities where LS&Co operates through advocacy, ***** making, employee giving, and volunteerism," AS IF you cared about using your company resources to help people. But you can't even make a pair of jeans for people who commute by bicycle that won't wear a hole in the seat within a few months. How am I supposed to participate in waste diversion when I have to throw away jeans several times a year that cannot be donated because there is a huge hole in the seat??? No one wants to wear jeans with a huge patch sewn in to cover a huge hole in the seat. People want to wear jeans that were made to be tough, durable, high quality, stylish, and designed for their daily activities such as bicycle commutes. Enclosed are two photographs of ****** ********* was purchased used from a thrift store and worn for bike commutes several times a week over a period of several months and are just starting to show wear in the seat.The other I purchased new a few months ago, 311 Shaping Skinny Women's Jeans, and there is already a pattern of the fabric worn down with the beginnings of a hole forming in the shape of my bike seat. I have a new bike saddle with a new bike seat cover to prevent abrasion.

  

  Business Response

  Date: 07/24/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2025 I opened my ****s app to purchase a **** ****s air max 95 collaboration obviously ****s company was not prepared for thehigh traffic due to this fact it was hard to check out however I was one of the first ****** to check out for a size 1/2 Air max 95 Obsidian Color Way I called a day later to see when my anticipated shipping date would be I was told to be patient.They were waiting on a restock and most likely I would receive my product a couple days went by. I received another email from ***** Saying get excited your package is picked packaged and awaiting pick up from carrier today. I called Dhl a third-party delivery company to ****** to explain me how to track my package. They were kind of rude and I could not get a straight answer. Also, I have liver disease and Iam Disabled so around 6:30 this evening. I receive an email from ***** stating that I was being refunded for my order I called and spoketo a customer service representative from **** ****************** and ********************** who told me one lie after the other they continued to contradict their statement, saying nothing that made real sense so then I called back later and spoke to another **** Strauss representative who told me your package was in the warehouse awaiting pick up the company delivering the package failed to pick it up now cant find your package. This was the original answer. I was given the first day that I made my purchase and was told to be patientand I would receive updates when they restocked my size so basically I feel like there is something very shady. Going on either an employee stole my package or my package is inroute and ***** does not know it because there are such a high volume of packages coming and going, but I feel like I have been lied to given the runaround. I have a chain of emails saying how nice and pleasant and patient however I feel like I was lied to and I just want my item and they have the ability to get my item

  

  Business Response

  Date: 07/18/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ Customer Service
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ******* order #********* I purchased 6 *** blouses from ******** 1. Color: Honestly Happy XXL RETURNED & REFUNDED 6-11-25 2. Color: Bright White XL RETURNED & REFUNDED 6-11-25 3. Color: HONESTLY HAPPY XL. KEPT 4. Color: Egret XL RETURNED REFUNDED 6-11-25 5. Color: Free Hand Style XL. RETURNED **** REFUSES TO REFUND 6. COLOR: Free Hand Style XXL. RETURNED **** REFUSES TO REFIND ME. TOTAL FOR THESE TWO TOPS IS $99.84 **** claims I never purchased these two tops even after I emai them their own email confirmation of the purchase These two Free Hand Style tips were returned VIA *** using a label **** emailed me. The rest were returned via **** using a label **** emailed me No amount of proof of purchase sent to **** will satisfy them to give me my refund for these two tops. Ive contacted the ************************* but they never respond never look into the matter. Ive contacted ********* out of ***************** On Your Side today June 11th for them to investigate, televise to get results no guarantee they will since Im in ********, *** reported this to *** and now *********************** a senior citizen 71 yrs old and $99.84 is a lot of money to be frauded out of. **** refuses to investigate these 2 Free Hand Blouses they claim they werent purchased under the same order number when all 6 tops were purchased at the same time UNDER the same confirmation email sent to me by them. They claim I never purchased them and even emailing them their own email purchase confirmation they sent me STILL isnt proof to them I purchased these two tops. I dont know who I can contact to get me my refund for these two tops. I need outside intervention because **** flat out refuses to refund me no matter how much proof I send them they claim these two tops werent purchased under this order ************* were. The error is on their end and they owe me a refund of $99.84

  

  Business Response

  Date: 07/15/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23587302
  
  I am rejecting this response because: I know I purchased 6 tops the last two dark denim color were returned separately and received in ************ ******* on June 30th. 

  I received  an email from **** this afternoon July 16 stating they have refunded my original order of 4 tops 1 which I kept and they now consider the matter closed  

  I dont agree with their decision but it looks like I have no choice but to accept it 
  i do know I wont be purchasing anything more from **** 

  
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 07/21/2025

  
  
  My con?version Friday June 11th with ****, I saw that the label I used to mail the two Free Hand Style blouses to **** was actually a **** label. I literally misread it.
  Last few packages ordered (not from ****s) were *** labels. In a hurry to return them I read the label wrong and dropped it off at ***** Boot Store the drop off site for *** packages.
  
  After the call to ***** I ran to the boot store, it was almost closing time and the sales girl called her boss.
  *** left the package since it wasnt theirs and after a week the store owner took the package to the post office.
  
  After realizing the return label was ****, using the tracking number off the label I  tracked the package, showing it was delivered to ****s in ************, ******* on June 30th.
  At least now I know where the package is.
  
   Im not sure whats going on now. I did order 6 tops. The two in question are a dark denim color. I remember them distinctly. I ordered every color but pink, it wasnt available.
  At this time payment to ****s only shows payment for 4 tops.
  
  The email confirmations from **** is correct it shows all 6 tops I ordered, I received all 6 tops and I returned five, but payment for these 2 tops just isnt showing up.
  
  **** says the two tops were added to my purchase order in error but  I distinctly remember ordering them. My order matches the email confirmation they sent me So this is where Im at with this.
  
  The **** ***resentative on the phone Friday  wanted me to take a photo of my bank statement and email that to them  and Im not comfortable doing that and refused.
  All my accounts, account numbers and balances are on my bank statement and Im giving that information out I dont care who you are.
  
  I honestly dont know whats happened here. Im NOT trying to defraud ****.
  I ordered 6 tops, received 6 tops but after taking to the *** last Friday and him breaking down everything and then a detailed search on my end at this time Im only seeing payment for 4 tops.
  
  At this time I dont know what happened with my payment, why it wasnt picked up, was there an online glitch, error on my part payment not going through and not noticing this, computer glitch? but at least **** does have the return tops
  
  As of Friday after taking to the **** *** this is where everything is at.
  What do you suggest happens next?
  I do know Im not ordering from **** again.
  
  *** ******.
  
  Sent from my iPhone
  

  Customer Answer

  Date: 07/21/2025

  
  First off your email this morning is completely blown off my phone. Can you please resend it? No idea what happened. I was able to download the photos of the tops  ****s sent but nothing after that.
  
  I noticed **** did not include photos of the  two dark denim tops Free Hand Style XXL & XL I ordered in their response to you.
  
  I ordered 6 tops and now have received a refund for 4.
  On 7-14-25 I received a refund for Honestly Happy top XL of $49.92. This is the top I kept.
  
  Since I cant refer to your email this is from notes I took while looking at their response. Nothing is matching up with the original response to me compared to what they are saying now.
  
  ****s original response to me is they refunded me for 1. Honestly Happy XXL 2. Bright white XL 3. Egret XL
  
  **** is NOW saying they have refunded me for 1. Honestly Happy XXL 2. Honestly Happy XL I received  a refund for this top on 7-14,
        but I KEPT this top
  3. Bright White XL
  4.Egret XL
  5. Free hand style XL & XXL.  These are the two dark denim  tops returned last that **** says I never order. So is **** now acknowledging  I did order these two tops?
  
   According to their response now,  Ive received a refund for 6 tops? I ORDERED 6 tops, returned 5, received a refund for 6? Even received a refund for a top I kept.
  Their records are absolutely incorrect it now looks like they are changing their records to match their version of my order.
  
  They claim I never ordered the 2 Free Hand Style tops but have now issued me a refund for them?
  Ive never  received a refund for them they just added the Color name to the return/refund list sent to you.
  
  All Ive received a refund for is 4 tops on July 10th $99.84 (2 tops) & $49.92 (1 top) & July 14th $49.92 (1 top) 1.Honestly Happy XXL 2.Honestly Happy XL (the top I kept) 3. Bright White XL 4. Egret XL There should have never been a refund for the Honestly Happy XL and SHOULD have been a refund for TWO Free Hand Style Tops.
  There should be a refund for 5 tops not 6.
  There are no more emails from **** for any  pending refunds and what they say they have refunded me for is absolutely incorrect.
  
  I cant respond to you whether I agree with **** or not because the email is just gone. This happens sometimes and no clue why Can you please resend me their response they sent you?
  
  *** ******
  
  
   
  
  
  Sent from my iPhone

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of pants from Levis and accidentally entered the wrong shipping address. I realized the error within an hour and immediately tried to correct it, but was told no changes could be made after the order was submitted.I contacted ***** customer service, and they told me the package would be shipped with ***** and advised me to contact the carrier directly to fix the delivery. However:The tracking number provided by ***** was invalid.The carrier phone number was not working.I later found out that ***** was not used at all my order was shipped with a different carrier.I had no way to track or intervene in the delivery ********** expected, the package was delivered to the wrong address, and I never received it.I find this situation unacceptable. I was misinformed by customer service, given an invalid tracking number, and denied any real help. I request a full refund as I did not receive my order and the failure was due to Levis misinformation and poor customer service.?Requested Resolution:I request a full refund for the entire order, as I never received the products and ***** provided no way to fix the issue.

  

  Business Response

  Date: 07/10/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Baki ******

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding: Unresolved eGift Card Refund for Return Date of Original Purchase: June 9, 2025 Date of Return: June 10, 2025 Return Location: ************, ********, ** Total Refund Amount Due: $97.19 On June 9, 2025, I made a purchase using a combination of my credit card and a physical ****** gift card. The following day, June 10, 2025, I returned the item at the ************ in ********, **. The total refund amount due to me is $97.19.This refund was broken down into two parts: * $64.78: This portion, which was originally a hold on my ****** account, has been successfully voided. * $32.32: This amount was to be issued as a new ************ Card.According to ****** official refund policy, I should have received the details for this new eGift Card via email within 2-3 business days of the return. Despite this, I have not received the eGift Card to date.I have attempted to resolve this issue directly with ****** customer service on multiple occasions, both via phone and email. Unfortunately, my efforts have been unsuccessful, and the eGift Card refund remains outstanding without a clear explanation for the delay.I am seeking the prompt issuance of the $32.32 eGift Card that is due to me. I believe ****** is unfairly delaying this refund, and I hope the BBB can assist in resolving this matter.Sincerely,

  

  Business Response

  Date: 07/15/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/05/2025 I reached out for a balance on gift cards I received from my dad 10 years ago for XMas. The company keeps telling me they will have an answer soon but I have had no follow up or resolution. I was asked to go to the store which I did to no avail (I would like reimbursed for that trip) and sent images of my gift cards to customer service. I don't see how I would have ever used these cards due to the fact they are not valid online and the nearest **** is almost 3 hours away by Chicago. I am wondering if the employee charged my dad and then kept the cards? Why else would there be such a problem with providing me the information? The cards do not lose value. I am including the information I emailed them on 6/18- "for Christmas 10 years ago while my dad was going through chemotherapy he was too tired to go shopping. When I opened the envelope from *****, I remarked they didnt have the dollar amount written on them and there was no receipt. As a retail manager, I expect my employees to attach a receipt and write the dollar amount on the gift card or The certificates that we used back in the day. My father was upset with this, and said they were both for the same amount. I dropped it because he was going through chemo. I couldnt use the cards as the nearest **** is hours away from where I live and nowhere near where I was driving him to chemotherapy. Theyre not valid online, but they never expire and will always retain their value. I put them in my little gift card, wallet, and forgot about them Until just a few weeks ago when I pulled them out and thought I should spend these.I appreciate What you are doing to come to a resolution, but Ive already driven out of my way to the Aurora Il outlet mall from *******, ******** To try to get a balance to no avail. **** was the only store I went to. Thats about three hours away from my house.Can you tell me what the balance on the first card is and if there was ever any use on it?"

  

  Business Response

  Date: 06/30/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** jacket online and was sent the wrong item. I then call ****** to inform them that I received the wrong item and how do I go about returning it to the store. I was a lil apprehensive because how do I return something to the store that is not the original item. I ask to speak to a supervisor. They gave me the runaround and never let me speak to one. I then am told I'll receive a call in a few days but instead get an email apologizing with a 15 percent discount which is laughable. I have to hop in my car and drive 30 miles to a store. It's crazy. I finally have. Oh I forgot to mention they asked for pics to ensure that I didn't get the right item which I sent them as well. So heading to the store I have the emails stating I received the wrong item and I show the associate that. The store refunded me 51 dollars on a gift card because they said the 30 day return window had ended and they would refund me on a gift card. I get refunded 51 dollars on a gift card but I paid 112 dollars for the item. Yesterday I spent more then 2 hrs talking to rude, disrespectful, unknowledgeable employees. I had to explain it more than once because there associates don't seem to have comprehension skills. Finally I get an email from a ***** who apologizes but still after being on the phone they would not let me talk to anyone in management which would make this issue a lot easier. They refuse and they owe me money. I don't understand how they don't have any urgency and I have proven everything.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four items from Levis. I did not receive one item, a black shirt. In its place I received an enormous pair of jeans that I did not order. I contacted Levis and informed them of the error. I asked them to send me the shirt that I ordered and paid for. They notified me that they would not send me the shirt that I paid for until I return the enormous pants that I did not order, cannot use, and do not want. They refuse to send me what I ordered and paid for until I remedy their error. I did not sign up for performing the task of transporting a huge pair of jeans back and forth across continents, I simply want what I did sign up for when I made an online purchase. Please hold ***** accountable and force them to uphold their end of the agreement to exchange my dollars for the clothing I ordered.Thank you.

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** W
  ************ ****************

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a few pairs of jeans from this business with free return policy. I requested a return and was provided with a ***** return shipping label. Unfortunately, ***** lost the return and when filing the claim, I was informed by ***** that the merchant who created the label only declared the value of the package to be $100, and it also needs to be filed by the merchant.
  
  When reaching out to the merchant, they only offered a $50 gift card, which is nowhere near the total amount of the order.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi**** Customer Service

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a jacket and shirt with 100 dollars gift card but the shirt never recieved, and the tracking number showing this.
  I contacted you multiple times on aug 12 ,13 ,14..... 8 times but never the issue resolved
  I have attached a screenshot for this.
  Order number: ********
  ***********************.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your experience to our attention. 
  
  We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concern.
  
  Your case is currently under review, and a manager will reach out to you within [3-5 business days] via the email provided in your BBB submission. This ensures we have adequate time to thoroughly investigate the matter and provide a comprehensive response.
  
  We value your feedback and are committed to resolving your concern. Thank you for your patience as we work to address this matter.
  
  Best regards,
  ****** *
  Levi.com Customer Service