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          Find a Location

          Gap, Inc. has 631 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Gap, Inc.

              2 Folsom Street San Francisco, CA 94105

            • Gap, Inc.

              900 Cherry Ave 4th Fl San Bruno, CA 94066-3010

            • Gap, Inc.

              345 Spear St 4th Fl San Francisco, CA 94105-1673

            • Gap, Inc.

              801 Market Street San Francisco, CA 94103-1901

            • Gap, Inc.

              3002 Paragon Outlets Dr Livermore, CA 94551-4201

            Business ProfileGap, Inc.

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2 Folsom Street

            San Francisco, CA 94105

            Visit Website
            (800) 427-7895

            Customer Reviews

            1.14/5

            Average of 132 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            883 complaints closed in last 3 years

            339 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Gap, Inc. has 631 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Gap, Inc.

                2 Folsom Street San Francisco, CA 94105

              • Gap, Inc.

                900 Cherry Ave 4th Fl San Bruno, CA 94066-3010

              • Gap, Inc.

                345 Spear St 4th Fl San Francisco, CA 94105-1673

              • Gap, Inc.

                801 Market Street San Francisco, CA 94103-1901

              • Gap, Inc.

                3002 Paragon Outlets Dr Livermore, CA 94551-4201

              Headquarters
              2 Folsom Street, San Francisco, CA 94105
              BBB File Opened:
              5/20/1996
              Years in Business:
              25
              Business Started:
              6/23/1998
              Type of Entity:
              Corporation
              Number of Employees:
              950
              Alternate Business Name
              • The Gap
              • Banana Republic Factory Stores
              • Gap Inc Direct
              • Banana Republic Canada
              • Baby Gap
              • Banana Republic
              • Gap.com
              • Gap Kids
              • GapBody
              • GapMaternity
              • Athleta
              • Old Navy
              • Gap Outlet
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              883 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased several items and returned two pairs of pants. They only refunded me for one. Ive contacted their customer service several times and continue to get the run around and still no updated refund.
              Read More
              Read 882 More Complaints

              Customer Reviews

              132 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer S

              04/22/2024

              On several occasions I have ordered my children's gifts and they always return the package. They've done this to me three times now. They say the address is wrong and I always put the apartment number and the excuse is that they can't find the address. They have left my children without a birthday gift. No money no package. The customer service is rude and do not give you a solution.
              Read 131 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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