Reviews

Review Details

• Review fromJulia K

  Date: 08/01/2025

  1 star
  I scheduled cleaning (chore) services through my rental company's Loft account, which linked to Amenify, about a month before services were needed. The day of the appointment came and nobody showed up in the timeframe I requested. I called support and was told they would reschedule for the next day but could not give me an estimated time of arrival. When nobody arrived by noon the next day, I called support for an updated estimated time of arrival. I was told between 3 and 4 pm. About an hour later, I received a call from Amenify stating that they could not provide the services I booked because my location is "too remote" and they would be canceling. I was told I'd receive a refund, but have not.

  Amenify Corporation

  Date: 08/04/2025

  Hi *****,Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent appointment. We understand how important this cleaning was, and we deeply regret that we were unable to meet your expectations on this occasion. Unfortunately, due to a lack of available professionals in your area on the scheduled date, our team was unable to fulfill the service as planned.We completely understand how inconvenient and stressful this situation must have been during an already busy time. As a gesture of apology, we have added $40 in credits to your Amenify wallet, which you can use for future services. Additionally, we would like to offer you the choice of either receiving a full refund of the service amount or rescheduling the appointment on a day that works best for you.Please let us know your preference by sending us an email, and we will prioritize your request immediately. Thank you for giving us the opportunity to address this, and we truly appreciate your patience and understanding.Kind regards, Amenify Concierge

  Amenify Corporation

  Date: 08/04/2025

  Hi *****,Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent appointment. We understand how important this cleaning was, and we deeply regret that we were unable to meet your expectations on this occasion. Unfortunately, due to a lack of available professionals in your area on the scheduled date, our team was unable to fulfill the service as planned.We completely understand how inconvenient and stressful this situation must have been during an already busy time. As a gesture of apology, we have added $40 in credits to your Amenify wallet, which you can use for future services. Additionally, we would like to offer you the choice of either receiving a full refund of the service amount or rescheduling the appointment on a day that works best for you.Please let us know your preference by sending us an email, and we will prioritize your request immediately. Thank you for giving us the opportunity to address this, and we truly appreciate your patience and understanding.Kind regards, Amenify Concierge

• Review fromApril M

  Date: 07/29/2025

  1 star
  Sadly, I am relieved to know that I am not the only customer who has had a negative experience with this company. From poor communication to subpar cleaning to lack of accountability. I've been dealing with Amenify since July 2 and have had to repeatedly contact them to address my concerns and my request for a refund. It took over 3 weeks for them to finally give me a response with action, only to say they can offer a $25 refund and $25 credit. Their reasoning was because I didn't provide photos. After 3 weeks of horrendous customer service, I almost forgot this all started with the cleaning. As you can imagine, I declined the "refund offer" and credit because I refuse to ever do business with them again. It is really no wonder why they have such poor reviews.

  Amenify Corporation

  Date: 07/30/2025

  Dear ****** ***** you for sharing your feedback. We sincerely apologize for the experience you had and for any disappointment this may have caused. We take feedback such as yours very seriously, and your concerns regarding communication, cleaning quality, and overall handling have been forwarded to our quality teams to ensure this is not repeated.Regarding your cleaning concerns, our records show that when you reached out about the service, our team requested additional details to help us fully understand and investigate the issue. As part of our standard process for quality-related complaints, we request supporting information, such as photos of the areas of concern. This helps us review what occurred and work with the provider to correct it. We completely understand that sharing photos may not always be preferred, but without supporting documentation, our ability to conduct a full investigation is limited.Even with these limitations, we still escalated your concern internally to review what could have been done differently. Our team offered a resolution of $40 to your original payment method and an additional $10 as service credits, as a gesture of goodwill. However, we understand that this may not have met your *************** light of your feedback and to bring this matter to a close, we would like to revise our resolution and issue a refund of $50 directly to your original payment method. Kindly confirm so we can proceed promptly.We truly regret that your experience did not meet the standards we strive for and appreciate your feedback, as it helps us improve our service and communication processes.Kind regards, Amenify Concierge

• Review fromCassandra G

  Date: 07/22/2025

  1 star
  Company does not complete services as offered. When you try to contact them for a refund, they give you thr run around and never actually refund your money, just try to offer you credits over and over again. My cleaner that came left my door unlocked for god knows how long while I left to let them clean. I told them to text me when done because the app never updated their arrival and they never told me they were going. I paid 70 extra dollars for additional services I never got. The cleaners also peeled the protective covering off the oven in my rental unit. I sent pictures multiple times to customer service **** and they still said they needed to investigate whether the cleaner actually did that, again despite me sending pictures in abundance. Complete scam company that preys on their customers. Go find a local company instead. I will be letting my building manager know to stop advertising this absolute scam of a company.

  Amenify Corporation

  Date: 07/23/2025

  Dear *********, Thank you for sharing your feedback. We sincerely apologize for the experience you had. We understand the importance of delivering the service you requested and the trust you place in us by allowing our team into your home.We also regret the issues you mentioned regarding communication, additional services, and the condition of your oven. After reviewing your case, we see that the missed items were highlighted the same day, and our team was on their way to return and complete the cleaning. However, we understand that you declined the re-clean at that time, which unfortunately prevented us from completing the work.Please know that we respect your decision and take this feedback very seriously. It has been shared with the appropriate team to ensure such situations are not repeated in the future.While our team was prepared to complete the cleaning, we acknowledge that your overall experience did not meet expectations. As a gesture of goodwill and to help regain your trust, we would like to issue a $100 refund to your original payment method. Please confirm this via email so we can proceed promptly.We truly value your feedback and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge

  Amenify Corporation

  Date: 07/23/2025

  Dear *********, Thank you for sharing your feedback. We sincerely apologize for the experience you had. We understand the importance of delivering the service you requested and the trust you place in us by allowing our team into your home.We also regret the issues you mentioned regarding communication, additional services, and the condition of your oven. After reviewing your case, we see that the missed items were highlighted the same day, and our team was on their way to return and complete the cleaning. However, we understand that you declined the re-clean at that time, which unfortunately prevented us from completing the work.Please know that we respect your decision and take this feedback very seriously. It has been shared with the appropriate team to ensure such situations are not repeated in the future.While our team was prepared to complete the cleaning, we acknowledge that your overall experience did not meet expectations. As a gesture of goodwill and to help regain your trust, we would like to issue a $100 refund to your original payment method. Please confirm this via email so we can proceed promptly.We truly value your feedback and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge

• Review fromMike K

  Date: 07/18/2025

  5 stars
  This was my first time using their service, and Im genuinely impressed. The place felt fresh, calm, and just so nice to walk into. Definitely booking again!

  Amenify Corporation

  Date: 07/21/2025

  Hi ****,Thank you so much for your kind words! We're thrilled to hear that your first experience with us left such a great impression. It's always our goal to create that fresh, calm feeling when you walk into your space. We truly look forward to serving you again soon! ??

  Amenify Corporation

  Date: 07/21/2025

  Hi ****,Thank you so much for your kind words! We're thrilled to hear that your first experience with us left such a great impression. It's always our goal to create that fresh, calm feeling when you walk into your space. We truly look forward to serving you again soon! ??

• Review fromTahlia L

  Date: 07/17/2025

  1 star
  Do not give this company your credit card information. They constantly send texts about a sign up $50 credit. Then when you look at the services and products offered and select to proceed with purchase, only $20 is applied towards purchase, not even allowing the option to submit order instructions, i.e. personalized engraving. Now I'm being told it will take 24 hours to process canceling the order with my back and will take up to 15 days to be put back on my account. This company has false advertising and sends constant text alerts to hurry and use your $50 credit within the next 24 hours before it expires. It is directly linked to the website who receives my rent payment. The **** app.

  Amenify Corporation

  Date: 07/21/2025

  Hi Tahlia, Thank you for contacting Amenify and sharing your feedback. We sincerely apologize for the inconvenience and confusion caused.Please be informed that we do offer a $50 credit to new users; however, there are certain usage limits when it comes to ACommerce orders. A maximum of $20 can be applied toward ACommerce purchases. That said, if you choose to use the credits for home cleaning or chore services, the full amount of the credit can be applied.We understand how this may not have been clear upfront, and we truly regret any disappointment this caused. Additionally, we can confirm that your order has already been canceled and the refund has been initiated. Refunds typically take 35 business days to reflect on your account, depending on your banks processing time.We hope this clarifies the situation, and we genuinely appreciate your feedbackit helps us improve both our communication and the customer experience. We would love the opportunity to serve you again in the future with a better experience.If you have any questions or would like help redeeming your credits, please feel free to reach out. Kind regards, Amenify Concierge

• Review fromWilliam J

  Date: 07/02/2025

  1 star
  Amenify Review – Serious Safety Concerns, Poor Communication & Broken Review Link
  
  I booked a cleaning service through Amenify, and the experience raised major red flags. On the day of service, the person who arrived did not match the cleaner’s photo or info listed in the app. When I called Amenify, they told me there had been a system error, and they couldn’t (or didn’t) update the app to reflect the change.
  
  This is a serious safety concern. A stranger I wasn’t informed about was able to get access to my apartment keys from the front office. I waited 30 minutes after this unknown cleaner had the keys to my home, and they never even showed up to clean. In a city like Atlanta, where scams are not uncommon, this level of miscommunication and lack of verification is unacceptable.
  
  I called to voice my concerns. While they did apologize, they refused to issue a refund, even though the service was never completed. They also sent me a link to leave a review of the customer service call—but the link didn’t work, even after I tried multiple browsers and my phone.
  
  Overall, this experience revealed poor communication, lapses in safety protocol, and ineffective customer service follow-up. I canceled the service and would not recommend Amenify based on this experience.

• Review fromDeborah B

  Date: 06/14/2025

  1 star
  Beware of Amenify. A lady showed up with 4 young children to clean my condo. Everyone was wearing filthy running shoes, and left mud and dirt all over my brand new hardwood floors. My place was a mess when they left and nothing had been cleaned properly. This is not a professional cleaning service. They will let anyone off the street sign up. The second ******* that I booked showed up with her husband and they stole a Best Buy gift card from my closet valued at $1,700. This company is trash.

  Amenify Corporation

  Date: 06/16/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the experience youve described. We understand how disappointing this must have been, and we genuinely regret any inconvenience caused.We want to assure you that we take these matters very seriously. Your feedback was promptly forwarded to our internal teams for review, and as an exception, we assigned a different cleaner for your subsequent appointment. We can also confirm that a new professional was dispatched, and credits were extended to your Amenify account as a gesture of goodwill for the inconvenience after the cleaning.Our records indicate that the most recent cleaning service at your residence was completed on June 2nd. If there were any outstanding concerns or items left unaddressed, we kindly request that such matters be reported promptly so we may investigate accordingly. As more than 10 days have passed since the service date, we regret that we are no longer able to initiate a formal investigation into this particular instance. We appreciate your understanding in this regard.Please be assured that all Amenify professionals undergo a comprehensive vetting and verification process prior to being sent for the Cleaning appointments. We hold our service providers to high standards, and we sincerely regret that your experience did not meet those *************** a further gesture of goodwill, wed like to offer you a $35 credit to your Amenify wallet. Kindly confirm via email so we may proceed with adding the credit.Thank you again for sharing your concerns. We remain committed to improving and learning from this experience.Kind regards, Amenify Concierge

• Review fromPhylicia M

  Date: 06/07/2025

  1 star
  . I ordered food at 12:58 am it is now 3:11am and no food has come. I reached out to chat and was told there was nothing that could be done and I needed to CONTINUE to wait by someone named *****. Im guessing thats ai. You guys are scammers who are out to take our money as if times arent hard enough. I just wanted a hot meal after working until 11 pm and I thought hey maybe Ill use my new app. Well that back fired on me horribly. This was the worst experience I've ever had with a food delivery app. Im almost scared for yall to have my information because I feel like Im being scammed.

  Amenify Corporation

  Date: 06/09/2025

  Dear Phylicia, Thank you for contacting Amenify and sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been, especially after a long day. Please accept our sincere apologies for the inconvenience ********** like to clarify that we have a dedicated team that manages food and grocery orders, and while we strive to ensure a smooth experience, we fully recognize the urgency and importance of timely delivery, especially for a meal. We regret that we fell short in this instance.Upon reviewing your order details, we found that the order was unfortunately cancelled due to unforeseen circumstances at the restaurants end, as they were unable to fulfill it. Your feedback has been escalated to the relevant teams to help us improve and prevent such experiences in the future.Additionally, we can confirm that the full refund has already been processed to your original payment method. This should reflect instantly in your Amenify wallet, and if paid through a card or bank, it reflects within 35 business days, depending on your banks processing time.Please know that we take your concerns seriously, and this experience does not reflect the standards we aim to uphold. If theres anything else we can do to make this right, were here to help.Kind regards, Amenify Concierge

• Review fromRubi D

  Date: 05/30/2025

  1 star
  I placed the order, under my mother's account, yesterday (05/29/2025) and received a confirmation text stating that it would be ready for pickup today. However, when I went to pick up the groceries, the store informed me that no such order existed. This experience was highly inconvenient and unacceptable. I demand full refund!!!

  Amenify Corporation

  Date: 06/02/2025

  Dear **** De La ****, Thank you for contacting Amenify and sharing your feedback.We sincerely apologize for the inconvenience caused by your recent experience. We understand how disappointing it must have been. This is certainly not the experience we strive to provide, and were very sorry for the disruption and inconvenience this caused.We have shared your feedback with the appropriate team to ensure that this does not happen again in the future. Please accept our sincerest apologies once again.We have processed a full refund for the order, and you can expect it to reflect in your account within 35 business days.Thank you for bringing this to our attention, and we truly hope to have the opportunity to serve you again with a better experience.Kind regards, Amenify Concierge

• Review fromJustin H

  Date: 05/30/2025

  1 star
  I had a scheduled deep cleaning for a Saturday and received confirmation leading up but without any timeframe. I called and the support number immediately went to voicemail. I left a few messages. I also sent multiple emails to their support email. No one responded. No one ended up showing and so I waited all day without any communication and ultimately the result was a no-show. We then rescheduled for another day and the timeframe was supposed to be early afternoon and then changed to going into early evening. And then yet again the result was a no-show. I had dispute the charges with my credit card. The overall result was a lot of effort and time on my part as well as unnecessary aggravation. They then did not provide a refund and so I had to dispute the charges and file a bbb complaint which *** never done before in my life.

  Amenify Corporation

  Date: 06/02/2025

  Dear ******, Thank you for contacting Amenify and sharing your feedback Were truly sorry for the experience you had with our service. Waiting without any updates, facing missed appointments, and not receiving support is completely unacceptable and far from the standard we aim to uphold. We understand how inconvenient this must have been, and we sincerely apologize for the time and effort you put in.This is not the experience we want any of our customers to have, and were taking your feedback seriously. Weve shared this with our teams to ensure the necessary steps are taken so that situations like this are not repeated.We can confirm that your refund has already been processed. Additionally, to make up for the inconvenience caused, weve added $50 in credits to your Amenify Wallet, valid for 1 month, which you can use toward any future service.We genuinely hope to have the opportunity to serve you again and provide the experience you originally expected and deserved. Thank you for your patience, and once again, please accept our sincere apologies.Kind regards, Amenify Concierge