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Find a Location

KYTE Car Rental has 1 locations, listed below.

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    Business ProfileforKYTE Car Rental

    Car Rental

    At-a-glance

    Customer Reviews

    1.59/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    104 complaints closed in last 3 years

    87 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    564 Market Street, Suite 700, San Francisco, CA 94104
    BBB File Opened:
    8/28/2020
    Years in Business:
    5
    Business Started:
    3/10/2019
    Number of Employees:
    1
    Hours of Operation

    Primary

    M:
    7:00 AM - 10:00 PM
    T:
    7:00 AM - 10:00 PM
    W:
    7:00 AM - 10:00 PM
    Th:
    7:00 AM - 10:00 PM
    F:
    7:00 AM - 10:00 PM
    Sa:
    7:00 AM - 10:00 PM
    Su:
    7:00 AM - 10:00 PM
    Business Management
    • Mr. Nikolaus Donovic, Business Manager

    Customer Complaints

    104 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    In brief, I rented a car from **** which was unfairly booted and towed shortly after parking in front of my apartmenta place where I regularly park and have never encountered such issues. Remarkably, of all the cars parked on the same side of the street, only the **** vehicle was targeted and towed within two hours. Despite assurances that this was not due to any fault of my own, **** deducted a $500 deposit from my account without providing a detailed transaction breakdown or any justifiable reason or receipt. Subsequently, further attempts were made to withdraw additional funds, including a recent unauthorized charge of $100 ( what kind of fees will be exactly 100 dollars?), again without explanation, documentation or permission. Let alone that you did not return my deposit, you additionally charge me for toll and fuel ( Which should be INCLUDED within the deposit)None of your email representatives have answer and address my question about the breakdown of money extract, and did not send me the documentation the representative promised to show that the car your rent to me did not have previous unpaid fine, legit registration date, etc.
    Read More

    Customer Reviews

    46 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Quanita H

    1 star

    05/24/2024

    I recently had a rental with them while waiting for my vehicle to be repaired. I kept the vehicle for approximately 33 days which I paid over $1,600. Upon the return of their vehicle and the condition in which it was provided, I expected to receive my $500 deposit. Now they're telling me that the vehicle has damage that did not occur during my rental, but they're trying to attribute it to me. I have currently been waiting for business days for the claim department to email me about damage that did not occur during my rental. They have not followed up nor responded to my request for the return of my money

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