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Business Profile

Car Dealers

Jaguar San Francisco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business lied and said they would add and pay for chrome delete on the car I purchased from them. It was in writing on the contract. I had a local vendor do the job and they refused to pay him 8 months later they still havent paid the guy. Not only that, The finance manager lied to me and said I HAD TO BUY THE WARRANTY TO HAVE MY INTEREST RATE LOWERED which is a COMPLETE LIE. Ive called the business over ************************************************************************************ only to never be called back. Ive called numerous times about them paying the guy and cancelling my warranty. But neither of those things have took place. They should not be in business.

    Business Response

    Date: 08/30/2024

    ******-

    I appreciate you taking the time to reach out regarding your experience with Jaguar/Land Rover San Francisco.

    I am sorry to hear about your experience with our team not fulfilling their promises and the lack of communication you have experienced.

    This is not who we are, or what we strive to be.

    I have been in contact with our General Manager, *********************** and he should have reached out to you to address all your concerns.

    Thank you.

    -***********************
    Customer Experience Manager
    **********************/Land Rover San Francisco
    ******** Auto Group

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************ster the car from when I bought it. The whole thing has been wrong. Please read their Yelp reviews to see how many people have been wronged by this ********** (Jaguar Land Rover SF) Other dealerships have told me to report them and that they get customers calling everyday from hours away due to the crooked business practices by ****************** auto groups all over the Bay Area. This needs to stop. Theyre costing people hundreds of thousands of dollars and are getting away with poor business practices in **.

    Business Response

    Date: 05/21/2024

    Claire-

    I appreciate you reaching out regarding your concerns at Jaguar/Land Rover of San Francisco.

    I'm happy to hear you have been working with myself and *******************, General Manager to resolve your concerns.

    If you need any assistance further, please, don't hesitate to reach out.

    Thank you.

    -****
    Customer Experience Manager
    ******** Auto Group

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently took my car to have a dead battery replaced, and in the process, left my battery jump kit on the front seat. Upon my return to collect the car, I found the kit missing. Though the service team admitted seeing it when I arrived, nobody could explain what had happened to it. It leads me to believe that it may have been taken by an employee.*********************, the service specialist in charge, assured me that the situation would be resolved by refunding the cost of the kit if I provided a receipt. Following his instructions, I repurchased the kit and sent him the receipt. Despite his promise to handle the situation, weeks have gone by without a refund. Multiple phone calls and texts have gone unanswered.

Jaguar San Francisco is NOT a BBB Accredited Business.

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