Customer ReviewsforLyft Bikes & Scooters

No available docks when returning bikes. Called Divvy and were told to stop bikes and leave them. Were charged over $220 for bikes they said were running for over 24 hours. 3 emails and 3 phone calls later and no response from Divvy.

This companys customer service is either fully AI with no human review or reviewed by people who think humans are robots. I had an issue with a bike on a ride and reached out to report the incident immediately after it happened. As such, I was not expecting an email inquiring about the issue as if I had not already explain everything, and I did not see these messages until much later. Because I did not reply to these messages, I was charged a 275$ lost bike fee non-refundable Upon discovering this, and reminding Divvy that they already had all the information required at the time the emails were sent, they refuse to refund the clearly erroneously charged fee on the basis that the fee in non-refundable. They ignore all attempts to have them explain how this is acceptable when the justification for the fee had been nullified prior to the email, but missed by their own staf. Any human understands that fees charged by mistake are to be refunded regardless of any undefinable status. Erroneously charged fees should be understood as never having been charged in the first place. They simply ignore requests to explain or clarify. This is the thanks I get for being in the top 2% of their riders according to their stats on my profile.

If I could give zero stars I would. My phone accidentally fell out of my pocket so I contacted **** lost and found support. They told me to reach out to the driver which I did multiple times. I then used my tablet to GPS my phone while it was active. I even sent out a reward and notification number to my phone with a friend's number as a contact point. I tried to get **** to contact the driver and they wouldn't because they said he was a subcontractor??? I wrote down the Address that I just GPS'd and drove to the house. My Lyft drivers car was sitting in the driveway. I knocked on the door, but nobody answered. I took pictures and sent screenshots to Lyft and they did nothing. I even asked what they were going to do about the driver and they just closed the conversation on me. Thieves and crooks run this company. Never again will I use this sham of a company. And also you will never directly speak to a human.

I requested a ride but **** put a hold on my account refusing to send a ride for me. I was ignored by customer service chat but was given a $5 coupon after complaining about the length of time waiting while getting threats they would end my chat due to lack of activity which was on their behalf. I was never refunded the amount that taken from my account neither did I get a ride to my destination.

Beware!!--Lyft and ******** are now one and the same company, and Lyft's acquisition of ******** has been at the expense of ******** users. I was formerly one of ********** biggest proponents; sadly, after my maddening, ********** experience with ********/Lyft, I can never recommend ********, though I fundamentally support the concept of bike sharing for all ***********.After a problem with Lyft which was ENTIRELY on their end (a grayed-out SUBMIT button when I repeatedly tried to go through the mandatory payment verification process), Lyft suspended my access to their car services, disclosing only after extensive effort to obtain elucidation that I had been identified as a 'fraud risk' (I have perfect credit, the idea that I'm a fraud risk is hilarious). Then **** ALSO suspended my ******** account, though my annual account had just renewed. I could never get through to a living person (beyond the basic ******** help line staff) to resolve any of this; I wrote several detailed emails to the customer support email, and repeatedly received unhelpful one-line responses that I suspect were produced by a bot. Beyond the extraordinary frustration of having my account arbitrarily and wrongfully suspended, ******** had been my means of commuting, so this was a serious inconvenience. I recovered; I bought my own bicycle and an e-scooter. However, the retaliatory suspension of my ******** account by **** was shocking, upsetting, and continues to impede my ability to get around the city. I live in a 4th floor ******, and can't always lug my bike or e-scooter down the stairs and bring it with me on the subway if headed to the other side of the city. It bodes ill for a company that expels its formerly most loyal customers. Far from being a fraud risk, I was (if I may say so) an excellent ******** citizen* * **** **** *** ****** ** ***** **** *** ****** ** *** ******** ***** * *** ****** **** * ***** ** *** ****** ** * ******** ****** ** *** ******

SCAMMERS! At the kiosk, they advertise the bikes cost $1 to unlock and the first 30 minutes are free. Additionally, on **************************************************************************** it states "The Single Ride is just $1 and includes the first 30 minutes of one ride on a classic bike." I made sure to set a timer to avoid any additional charges. When I checked my account, I had multiple small charges which would eventually amount to about $50! How did we go from $1 to $50?! I called customer service and the first gentleman I spoke to, ******, kept repeating the same thing to me: "the websites states... this is the policy... these charges are valid..." Just like another reviewer stated, it sounds like they are reading off a script and offer no real assistance. I requested to speak to a supervisor (which took a lot of convincing) and after being put on hold while ****** "grabbed his supervisor," the call eventually hung up. I immediately called back and began speaking to someone new who was now giving me DIFFERENT information from the first gentleman. He says one of my bike rides was 42 minutes long which is NOT true (like I said, I timed my bike rides). Long story short, this second man I was speaking to ended up hanging up on me! NO ONE THERE HAS ASSISTED ME WITH THIS MATTER! THEY ARE SCAMMERS! I will not stop fighting for my money back!!!

There are almost NO bikes at locations near ******************. This has gone on for over 1 year. They should lose their license.

Citi Bike/Lyft mistakenly charged me almost $200 for a full-price membership instead of the discounted rate I get from my work. Instead of refunding the money as they promised, they simply charged me again for the discounted rate. I had trusted them to refund it and didn't notice they hadn't until a year later, after I'd cancelled the credit card I'd used. Now, they acknowledge that I'm owed a refund, but insist that they can only refund me via that same credit card, which my bank cannot accept. They refuse to use the payment method they accepted for this year's membership fee. My bank says most companies issue a check in these cases. I've spent hours on the phone and emailing with ********* customer service and they keep giving me the same runaround, saying that they've attempted to refund it twice. But attempting is not the same as paying. Now they say that I need to have the bank cancel the charges instead, but they bank won't do that more than 60 days after a card is cancelled. Basically, Citi Bike has stolen that money from me. They'll probably answer with the same bs boilerplate "terms of service" they've used for other complaints here and say they consider the matter resolved. But it's not.

I have an annual membership and I have been trying to cancel it on their website. There is no way to cancel it on their website despite following instructions on the website's FAQ. I have written multiple times to their customer service and there has been no reply. There is also no customer contact telephone that I can call.This is an unacceptable way to run a business.

Worst rental service ever! I was there for Dreamforce had rented a bike through the Lyft app, used it for 20 mins and docked it back after use. Not only did I get charged an exorbitant amount for the bike ride but next day I got charged a lost bike fee. I tried contacting the customer support but theyre all useless and feel like they just go off a script and dont quite respond to the concern or questions being asked. The bike was shown in use and it being docked at another location so not sure how its being claimed its been lost. Id like someone to contact me to reverse the charges and only charge me for the ride that it was actually used for.