TERRIBLE Company. I am having an issue with a brand new Thinline Dual Nozzle Simple Spa SS-250. I received it in the mail and it has a defective part. It says to contact support but NO ONE EVER ANSWERS the phone. I guess I'll send it back. These guys are a ****!

Our customer service team regularly returns any messages left on our voicemail and usually within 1 business day and no later than 2 business days. Unfortunately, we cannot always answer the phone if agents aren't available and we have reduced access to phones due to COVID and shelter in place restrictions. However, we still return all calls. Additionally, you can email us anytime at s******************* for quick resolution. It's unfair to us to just keep calling and hanging up if you don't get someone to answer the phone, then report us to the BBB. That's not the best way to get the right support. Lastly, we also offer live chat support on the website as well during business hours. I highly suggest you try emailing or leaving a message and allowing for a minimum of 1-2 business days for someone to assist you. I'm not quite understanding how our company is a scam because we might not be able to answer the phone when you want to call - that' doesn't seem right or fair. Here's another direct way to contact support: ********************************************