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Business Profile

Banking Services

Oxygen.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26,2024 oxygen bank allowed a perpetrator to change my information and drain my checking account they never asked for any identity verification from them but they did me they closed my accounts down and saying they found no error but see these transactions took place in *********** Florida and I live in *************.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/22 I received an email with the subject "Exclusive Oxygen offer for PointCard members" that offered $110 when meeting certain qualifications. Specifically, "Get $10 when you open an account. Get $100 more when you receive a payroll direct deposit of $250 or more and make 5 debit purchases within 60 days."I received a direct deposit on 8/17/2022 and met the 5 debit purchases on 8/26/2022, well within the 60 day limit. I have reached out to Oxygen multiple times and initially received this response: "Unfortunately, after a review of your account, we have determined that the transactions do not qualify for the promotional offer(s) and you will not receive the cash bonus. For more information, please see the terms and conditions."I referred them to the terms and conditions and asked what I did wrong, and on 11/28/2022 their response was "The transactions on your account do not qualify you for the promotional offer. The terms state that Oxygen reserves the right to modify the reward offer terms or terminate the Referees eligibility at any time with or without prior notice."So to recap, at first they said I don't meet the terms. After pointing out that I followed the terms, they refused to share more info about the terms and instead said they could deem me ineligible at any point in time.

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 9, *************************************************** the mail. There was absolutely no documentation or information enclosed in the envelope.I tried to call the phone number on the card, but they were closed for the weekend.On Monday morning, Sept. 12, at 10 AM I called and talked with representative "M" (I asked and that is how she spelled her name). She told me I might be a victim of identity fraud and to contact the credit companies, which I had done. I told her to cancel the account. I asked her when the credit card was initiated and she said the request was on Aug 28 online, but she had no other information. I asked if ****** sends out cards unsolicited and she could/would not answer. I asked to speak to a supervisor. She put me on hold, was gone a considerable time, then came back to the phone and said the supervisor would call me back.After I ended my call to Oxygen, I spoke with my financial advisor who told me to get a written statement from Oxygen stating the account had been closed. On Sept. 12, 2022 I sent both an email and a letter to Oxygen requesting confirmation that the account had been closed.Today is Sept. 23, 2022 and I have not had a return call from a supervisor to answer the question if ****** sends out unsolisited cards, I have not had a written response to my email or my letter to confirm that the account has been closed.

Oxygen.com is NOT a BBB Accredited Business.

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