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Business Profile

Artificial Intelligence

Scale AI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint because Scale AI/Outlier has suspended and deactivated my account. The reason given to me via email was: “non-compliance with the guidelines.”

    However, this claim is completely untrue. Since working with Outlier, I have consistently received excellent reviews on all projects I have been involved in. In fact, just before deactivation, I was involved in a project where I received a perfect feedback rating of 5/5 on every task.

    I understand that there can be discrepancies between different projects, especially if they are very different in nature. However, the deactivation seemed to be completely arbitrary; without explanation, without evidence, and without my being informed of what was happening. At no point did I violate Scale/Outlier's internal policies. I always strictly followed the guidelines, carefully reviewed all instructions, actively participated in webinars, maintained communication with the QM team, and consistently received their support and positive reviews. I also maintained a good professional relationship with everyone involved.

    Then, on a random Saturday, as I was preparing for another project I had been invited to, I tried to access my account and came across an error page. There was no information or warning that the account had been locked or disabled. I had to wait several days before I finally received a response that my account had indeed been deactivated.

    I ask Scale AI/Outlier to review my account and this case as soon as possible, and take immediate action to resolve the situation by reactivating my account. I have never violated the rules of any project or Outlier’s general safety guidelines. I have always behaved correctly, as befits someone passionate about the world of technology. I have contributed to every project with dedication and professionalism, focusing on achieving the best results

  • Initial Complaint

    Date:06/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ******, I register into your platform, Remotask with my email ********************** Currently it has been more than 14 months and I yet to be fully paid for my work. In February 2024, I was recruited to work on Bulba Languages Gold Sash, however, after more than 14 months I am yet to be fully paid for the work I did. First the project I was assigned my hourly rate was at $26.36. During the first week of working on my project, I was awarded a 40 hour mission, where upon finishing 40 hours I was supposed to earn $245 as mission bonus. Within the first 5 day of the first week of working on the project, I managed to hit the 40 hours mission and was awarded $245 as mission bonus. This means that for completing the 40 hour mission I was supposed to have earned $1054.4 plus my mission bonus of $245 taking into account my pay card rate of $26.36. Upon hitting my mission bonus within the first 5 days of the first week, I did continue working for 20 hours on that same week. This means that for the first week, I should have been compensated a total of $********* the second week, I was also awarded another mission of 40 hours. However during the second week, I only managed to 22 hours out of 40 hours. For the 22 hours completed, I was awarded $100 as mission bonus. Taking into account the 22 hours of work I completed, I was supposed to earn $579.92 plus the $100 mission bonus.All things considered I was supposed to have earned $2506.52 this comes from the 82 hours of work completed plus the mission bonuses. Sadly I was only compensated $866.90 and $345 for the mission bonuses. I use AIRTM as my payment method and my AIRTM email is *****************. Kindly do find the following screenshots to support my claim

Scale AI is NOT a BBB Accredited Business.

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