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Business Profile

Artificial Intelligence

EmailFlow.ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is a timeline of events Oct 1st: I stop using EmailFlow.ai, and sent them a request through the support form asking them to cancel my subscription, as there's no way to cancel it through the website, nor is there a way to remove my payment method.Screenshots of unable to remove payment method: ************************************ Despite not using the platform after their free trial period I was still charged for the whole month on 1st Oct, and then again 31st Oct, which prompted me to email them.Nov 4th I emailed EmailFlow with the subject "Account Cancellation and Refund" stating that my subscription with them was not canceled as requested before, and asking for the amount to be refunded. This email was a follow up to a support request to which I did not receive a reply.Nov 5th I followed up with them on the refund - there was no response.Nov 7th They responded that they had already issued a refund.Nov 25th Not having received the refund, I request proof to share with my bank. They responded saying that they'll open a ticket with Stripe for proof.Dec 5th I continued to follow up but only received a reply after I posted a review online. (Archived: **************************) They again stated that they've issued a refund, but will not provide proof, something that they said they would.They also mentioned a review about my business accusing me of extortion. The review in question (***************************************************) was posted a little while before their reply to me, leading me to believe that they created the review.They asked me for proof to show that I haven't been refunded, I obliged with a screen recording of my banking app from the time of the transaction till date.I also contacted my bank who confirmed that no refund was issued/received.Dec 6th They also attempted to charge my card again on Dec 6th, despite saying that they no longer will.

EmailFlow.ai is NOT a BBB Accredited Business.

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