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Find a Location

Culture Kings has 1 locations, listed below.

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    Business ProfileforCulture Kings

    Accessories

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    100 Montgomery St, San Francisco, CA 94104-4331
    BBB File Opened:
    1/12/2023
    Business Management
    • Mx. customer service, Manager of Client Services
    Contact Information

    Principal

    • Mx. customer service, Manager of Client Services
    • Mx. Emma Judd, Manager of Client Relations

    Customer Contact

    • Mx. Emma Judd, Manager of Client Relations

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    Hello I ordered two pair of shorts for my son when I received them they were too small so I wanted to exchange one of them and get a refund for the other. I sent all my information back. This was back April 18. It is now May 6 and I have had to fight with these people to get my exchange that I was guaranteed and have yet to receive my refund for the $24, this has been the worst experience Ive ever had from something that should be so simple. I dont know who is in charge over at this organization, but something needs to change and I want my refund that I was guaranteed.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    VINNY G

    1 star

    03/07/2024

    culture kings = a bunch of frauds and incompetent worthless reprobates that know absolutely nothing about how to operate a business on any level. culture kings also claims to have a customer service line that is complete clown show of faggots. called it just to see if what they say is true - have been on the phone for over 1 hour without being acknowledged by culture c*** called within their limited fake customer service hours. ********************** c*** plays gay rap music by a bunch of no skill losers while you wait to talk to a customer service agent on their fake customer service line. sent emails to ********************** c*** to inquire about a product, culture c*** never once responded to my inquiry. i am not going to stop here with this review -this is going to be the end of culture c*** and their fraudulent website that promises fast shipping of product they do not even have in their inventory. h*** culture c*** doesn't know how to ship any product- they don't have the brains to ship anything but they may have brains to **** it in the closet like the faggots they are. they know how to set up a fraudulent website that is shockingly still up. **** donkey d*** choke and die culture c*** **** it and die. **** it and die. you deserve a slow death. why hasn't culturekings.com been terminated as a fraudulent business? perhaps h*** hole and corrupt ********** is a reason along with h*** hole *********. culture c*** you have messed with the wrong person your end is here.

    Culture Kings Response

    03/20/2024

    We've made attempts to find orders associated with ************************* but couldn't locate any in our system. Additionally, we searched for an order linked to the email address ************************* Regrettably, this anonymous proxy is frequently employed for fraudulent transactions due to its untraceable nature. As a result, we refrain from accepting orders originating from @protonmail addresses and automatically cancel them. Furthermore, I checked for any communication from ************************ to our CX team, but we have no such records on file.

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