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Business Profile

General Services

The Harry Potter Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the Harry Potter Shop on December 26, 2024 and I have still not received my order that I placed. I received an automated email confirming that my order has been delivered but it was never delivered and received at my address. I contacted the business the same day I received the delivery email on December 28, 2024 to notify the business no package has been delivered yet and they still have not responded to multiple messages left for them on their only available option to contact them on their webpage. There is no reply from this business at all despite their automated email message to say they reply to inquiries within 5-7 days and it has exceeded that with no real response. Multiple complaints online have said this business is scamming people. At this point without any response from the business, Im out $119.96 without my order I paid for.

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this company and was notified that part of it shipped out, and a few days later received delivery notice. There was a picture of packages on my doorstep but everything that arrived that day was workout equipment that my husband ordered. Part of the package was never even dispatched, although I was charged the full amount. I reached out to the company and they told me to notify the carrier, but the carrier told me to contact them. Ever since then I have been trying to reach out to the seller multiple times and have not received any response from them since they told to contact ****

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9th I received an order I placed with The Harry Potter Shop online. When my order arrived, through no fault of my own, the majority of chocolate items were melted and ruined. I have time stamped emails and images showing I retrieved the box immediately when it was delivered and opened it. I contacted **************** to tell them that my items arrived melted/ruined. I offered to send them back in order to get a refund or for them to send me new items that were not melted/ruined. They wrote me back saying they would do neither of those options and "Currently, we are unable to offer refunds or exchanges for melted chocolates. Please note our warning regarding the possibility of our confectionery arriving melted in transit due to the hot weather conditions on each of our chocolates." Per *** regulations : "acts or practices involving the sale of merchandise which is damaged or defective or different from that ordered are unfair or deceptive...violate the *** Act." Selling products that are knowingly defective (or will arrive defective) is criminal. I want a refund or new (non-defective) products shipped to me.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order Nov 24th and only part of my order was delivered to me on Nov 29th. I emailed Support on Dec 2nd. My case number is WB-*******. I explained that I only received part of my order. **************** responded on Dec 5th asking me if I received another package which I did not. I have not heard back from anyone since Dec 5th. This was a Christmas gift for my son. My Order# is HP-******. I am missing the hat and the gloves. I even emailed ************************************************ for issues with my order (It says to on the packing slip) and the email came back to me because domain does not exist.

  • Initial Complaint

    Date:01/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received and was charged for two sweatshirts. I attempted to contact the company multiple times through their website. Each time I did I received a response from a division of the shop that said you need to contact the wizard shop and directed me back to the same website contact page. I would submit another request for the wizard shop and receive the same response. I send them screenshots and multiple pleas about the cyclical nature of their website preventing me from receiving a direct response about my issue. There was no phone number listed no other way to resolve my issue.

    Business Response

    Date: 01/24/2023

    Hello -

    The *********** ceased operations and ownership of The Harry Potter Shop in 2021 and are no longer affiliated with the shop. For assistance with any order, please reach out to the new **************** Team at ***************************************************.

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the************************** Wand from ******************* Harry Potter store on 11/30/22 (order **********). It was given as a gift on 12/25. It does NOT work. It powers up and pairs to device, but when a child or an adult attempts to perform the "spells," it does not work. I sent a request to the company asking how to return the item, which supposedly has a 30-day return window. They've responded twice with information about how to "fix it" (which does not work) and have refused to honor my return request.

    Business Response

    Date: 01/31/2023

    Business Response /* (-10, 11, 2023/01/30) */
    Hello -

    The ***** Group ceased ownership and operations of the Harry Potter Shop back in 2021. We are no longer affiliated with the shop or the team who operate the shop. To reach their customer service team, please direct your correspondence to the Contact Us page on the website: ********************************************

The Harry Potter Shop is NOT a BBB Accredited Business.

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