ComplaintsforBlindsgalore

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is over bearing. Once again the wrong order. Level up people. What is going on please refund. 2 months have been wasted. Second attempt is snafu. With one star review low level work. I give you second change to redeem you guys are all over the map. ??? Please refund my money for these blinds this is not what I ordered. Second attempt asking for a refund. This is low level work. Thank you for understanding.

  

  Business response

  01/10/2024

  Good afternoon,

   

  I am sorry to hear you've had issues with the order. Upon review, I see that line item 7 was initially ordered incorrectly by the customer. The width and height were reversed. The ordered size was 10" w x 28 5/8" h. On 12/22, we received a phone call that line 7 was never delivered. Our agent reordered that line item using the ordered size. When it was received, the customer noticed that they had reversed the width and the height. We can reorder this for them at the correct size, but there is a price increase. The customer didn't pay for the correct size. To proceed with the remake, we'd need to take payment on this. 

  We are willing to refund line item 7, but we are unable to refund the entire order. The customer ordered incorrectly, we are willing to fix, but there is additional cost involved. We can't comp that for the customer. If this is acceptable, we can do the refund asap. Please let us know how you'd like to proceed- remake or refund for line item 7.  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It can't be acceptable that it would take a whole month to fulfill a simple order that they advertise on the site is by a critically acclaimed industry leader with the best practices and standards. Furthermore, it can't be the case that they have no refund policy when almost all online retailers stand by necessary refund policies. That is very poor, lousy, slip-shod business ethics. They seriously need to overhaul their policies and values. I was actually redirected to blindsgalore wanting to shop homedepot, knowing that a majority of businesses have comparable standards. It's possible they use browser hijackers so people fall prey to their tactics.

  

  Business response

  01/03/2024

  Good morning,

   

  We will cancel and refund the customer as requested. I would like to share our policies- we make custom blinds and shades. Nothing is ready made. The order was placed on 12/25- the estimated ship date is 1/9. We have 2 major holidays during this period as well, and we call out the ship dates on our site in multiple places, including the cart during the ordering process. The estimated ship date is 13 days from the order date- we call out approx 12 days on the site. With the holidays, this falls within these dates, which are estimates. Because we provide custom services, we cannot provide cancellations and refunds once production has begin. However, we will refund the customer. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 11/2/23 I ordered 2 sets of vertical blinds, paying $625.92, from Blindsgalore. The order number is **********. 11/9/23 I received shipping confirmation email. On 12/2/23 I sent Blindsgalore ************* an email stating that I have not yet received blinds and the tracking number verifies that they had not been delivered. Interestingly, on 12/7/23, Blindsgalore sent me email asking if I received blinds and if I had not, I should email their *************, so I emailed ************* a second time. 12/13/23 *********************** of Blindsgalore responded to my email saying that she'd reach out to their factory, advising me that it may take 24/48 hrs to receive a response, but also saying that she'd reach out again the next day regarding updates. ?? I have not received any further correspondence from Blindsgalore. I have been a loyal customer, having purchased a total of 16 sets of blinds from their company in the past 6 months alone. I would have expected that a reputable company would have immediately ordered replacements for the blinds that were obviously lost in transit, for well over a month! I am in need of one additional window blind, but I'm hesitant to place another order with Blindsgalore. Do I need to find another company that can match the style of the blinds that I've already purchased from Blindsgalore? I'm extremely disappointed.

  

  Business response

  12/29/2023

  Good morning,

  I am so sorry for the delay in reply. The order was lost in transit, and the manufacturer is making a new one for the customer. In addition, we are upgrading the customer's coupon to our current promotion for the trouble that you encountered. The estimated ship date for your remade order should be emailed to you in the next few days- because of the holidays, we are seeing some delay at the factory, so it may not be until Tuesday that the estimated ship date is sent. We will be on top of this for you!

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've encountered several issues with my shades from Blindsgalore. I've sent several emails to the company CEO, she has not returned any of my emails. I've sent pictures to Blindsgalore detailing the issues. I've sent many emails asking for a status of my complaint. I've sent emails asking that they have received my emails. One lady responded once, but never again. All my correspondence has been within the 30 day window they require. I can't get anyone from Blindsgalore to help me, even the **** I'm hoping the BBB can get responses from Blindsgalore and help resolve my issues.

  

  Business response

  11/16/2023

  Hi ****,

  I am sorry to hear you've had problems with the shades. We are going through the extensive correspondence and pictures and I hope to have a resolution for you in the next 24 hours. I will continue the conversation in the existing ticket you have open with us. 

   

  I will also mention to our manufacturing partner the fact that the instructions weren't accessible- thank you for letting us know this. It doesn't seem intuitive that the instructions would be in that location. 

  Customer response

  11/16/2023

  I want full replacement of my original purchase (2 shades) as advertised. I want the shades to be inspected before sent to me.

  

  Business response

  11/17/2023

  We are in contact with the customer through our company channels and are working on getting a remake together for the customer. I needed a couple of questions answered before we can finalize the remake. 

  Customer response

  11/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Blindsgalore Order Order #: ********** Order Date: 12/29/2022 ******************************************** This complaint regards a custom order for a blind for an arch window with Blindsgalore (see above). Pursuant to their instructions, I provided a template of the exact measurements. Upon receipt of the custom blind, it was apparent that the blind did not fit due to a fabrication error. The template was not at fault. Upon reporting the improper fit, I was offered fabrication of a replacement arch blind that would leave gaps around the perimeter of the window. I declined and requested the company provide me with (1) a postage paid return shipping label for the unusable blind and (2) refund the prepaid cost. Despite the guarantee of satisfaction advertised on the website as best in the business, they replied they cannot do either. They will not refund my money although they cannot deliver a blind that fits the window. They offered an inappropriate and unsatisfactory solution: a different blind for a different window. I would need to pay postage. If my need is for a blind to cover an arch window, I do not want something for another window. I was informed by email (See May 7) that Blindsgalore's policy is to provide a one-time replacement blind after the existing item is returned at the customer's expense. They are doing this even when it is Blindsgalore's error. If the new blind costs more, I would need to pay the difference up front; if it costs less, I would not receive a refund for the difference.This is not clear on the website. Sort of heads I win; tails you lose. I was appalled that Blindsgalore will not refund a purchase for a product they could not deliver. Reputable companies that I deal with regularly do not have restrictions on handling returns for items that do not fit, particularly when they are the responsible for it. I have the e-mail thread with the company if you would like to review it Sincerely,*************************

  

  Business response

  06/08/2023

  Good morning, 

   

  We sell custom made products, which does not allow for options you'd find with ready made products. The customer provided a template of the shape and size of the window opening, which was used to manufacture the shade. The rail height is included in the overall height. When the customer reported the shade not fitting, their remedy was to do an immediate refund, which does not allow for ** to find out why the issue happened. Was it a manufacturing problem, or a measuring problem? We need additional info to determine, so we can plan out next steps. These are custom made products using information from the customer to create. Our first remedy is to ensure the customer has installed and provided us with the correct sizing. We also have an exchange policy, which is what was offered.

  ************************************************ gives all details on our exchange program. This was declined. 

  We will refund the customer the purchase price of $158.24. The shade will not need to be returned. Simply recycle the shade parts. 

  Customer response

  06/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I do not accept the business' description of what occurred. I supplied them with several photos showing precisely how and where the blind did not fit. It did not accommodate the curve of the window opening, which was accurately provided in the template.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  03/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a specific size blinds on 2/15/2023, and paid $45 extra for 2 day shipping. Now it is March 4, 2023 and I have yet to receive the blinds, when I called to check on the delivery date, I was told they the blinds came from another state and that when they shipped I would be notified. Yet on their website it states that they are made in *********, which is a 6 hr drive from my home. I have emails from ****** stating different delivery days, which change daily. Needless to say, this is not the service that is promised by this website, I have sent emails and got no response from Blindsgalore. I read about this company and thought they were good, but obviously they dont stand by their word. I am rather ****** off about the whole thing. My total cost is approximately $173

  

  Business response

  03/06/2023

  Hi,

   

  We are sorry that the customer was confused by their order. Unfortunately, it appears as if they had made an error and missed some details before processing the order online. 

  We do not manufacture our products in *********. Our headquarters is in *********. Orders drop ship from the factories. There are multiple plants throughout North America. 

  The expedited shipping that was ordered was to rush your sample order, not the order itself. On the receipt, it notes "2 Day Swatch Delivery". This is for the samples the customer requested. The samples were shipped 2nd day and delivered- *******************************************************************************************************************************************************;

  We sell custom made products. Orders are not started until we receive them. The customer's order is out for delivery. *****************************************************************************************

  We delivered on what we were supposed to do, but I understand the customer's frustration. We will upgrade their coupon an extra 10%, and we will process the refund for the customer. 

   

   

  Customer response

  03/06/2023

  I was not confused by what I read, maybe they should clarify what their website says.  My main concern is receiving what I paid for.  If there were delays, they have my phone number and email address, they could have contacted me.  Upon reading other reviews from prior customers it seem like this may be a normal practice for them. Below is the statement that appears on their website,  I had a project that depended on these blinds and now I have waited almost 3 weeks for delivery. 
  
  
  We are right here in *********, **********, building hundreds of window projects a day. My family is here, and your Blindsgalore family is here too.
  
  *******************************************; me...
  About Us - Blindsgalore

  

  Business response

  03/07/2023

  Again, I am sorry for the confusion. We emailed the customer on 2/16 with their estimated ship date. We state in several spots n the site that the orders are custom made, including the shopping cart when the customer enters the item into the cart. We also offer a  page on our site with current estimated ship dates-*****************************************************************************. When the order shipped, we also emailed the customer tracking on 2/28. I noticed the customer is using an *** email address. *** addresses often will send emails to junk mail. It does not sound like the emails were received- I would recommend checking your junk mail folder. We received notification that the emails were delivered. We are processing an additional 10% off their order for the confusion. 

  Customer response

  03/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
    I have finally received product
  

• Initial Complaint

  01/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company has a 100% Satisfaction Guarantee stamp that is FAR from any kind of satisfactory guarantee. Their guarantee covers a *** of four blinds, I purchased 16. AND you only get a percentage of your total cost AFTER you donate the blinds to Habitat for Humanity (which we don't have in our area), get and submit a receipt. This is more like 5% guarantee and to me, seems unethical and misleading. Made six calls over the span of a week to reach a manager. Have contacted them via email 5 more times (email address sent to me by customer service) and no one will respond. Purchased faux wood blinds and selected BOTH the lift and tilt options... I was NOT made aware until after I received the blinds, that they do not offer the lift option in ****** due to a new health and safety regulation. Had I been made aware of this prior to paying, I would NEVER have purchased these. No company should be allowed to advertise 100% satisfaction guarantee if they NEVER directly reimburse for fees paid on ALL products purchased. I offered to return the blinds for a full refund, they declined. I offered to return the blinds for replacement blinds that rise and lower, they declined. They also stated "If I placed another order, I would not be able to use their guarantee a second time". They don't have a freezable or acceptable guarantee for me to use a first time!

  

  Business response

  01/19/2023

  I am so sorry for the confusion on this order. As of 4/8/2022, ****** has implemented a strict, no lift cord policy for the country. We have had this listed on the site since then, and during the ordering process, the selection states "No Lift Wand Tilt". I understand that this isn't the ideal setup for this product, but with the ******** laws, we have no discretion when it comes to cords. We still have the Blindsgalore Guarantee available to the customer, and I know there is a cart already set up for them with a different product. We can help you with this! Please call us at ************ and we can get thisprocess started. 

• Initial Complaint

  11/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been a Blindsgalore customer since the ****s. Based on my recommendation my daughter recently bought 8 blinds from BG for her new house! In 2014 I bought 12 matching Top Down Bottom Up Cordless shades for one room. Fabric deteriorated and blinds were splitting apart. Customer service was great and helped replace 7 over the course of years. In August of 2021 I bought the last 5 so the room would match; they were obviously different. One of those blinds internal mechanism has now broken. I was going to learn how to restring it until I realized, looking at the broken parts, there was nothing I could do. Although there is a three year warranty BG wont replace or repair this shade because of the history. I have other blinds from BG that are much older and still functioning very well. If one of these broke I would understand and take responsibility myself. I think BG should step up and cover this one shade under warrant. It has not been misused. I found it broken and when I removed it the parts fell out. I have had email conversations with customer service regarding this issue with no success. Below are photos of the room and broken shade. I was going to do online reviews about my dissatisfaction but felt one more attempt at resolution made more sense. Thank you!

  

  Business response

  11/30/2022

  Hi,

   

  We will be happy to discuss options for this. You've been with us for a long time- we want to help! Our customer service team will be reaching out to assist you with this. 

  Customer response

  11/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  10/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed order for 1 window treatment September 8, 2022. The order number is **********. I was told order would be received September 30 to no avail, October 7 to no avail, October 10 to no avail and October 17 to no avail. I want a full refund.

  

  Business response

  10/18/2022

  Hi,

   

  We apologize for the delays on your order. Due to supply chain and carrier problems, orders have been taking a bit longer than normal. The customer has set up a delivery appointment with the shipper and it is estimated to deliver today. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered specific measured custom Blinds from BlindsGlore with exact fit for measurement. I paid almost 600 dollars for custom cut blinds. They sent my order under cutting the width by 1/2 inch for all eleven Blinds. They will not replace their mistake nor refund my money. By not following my specific measurement in the order the Blinds will not stay up on their bracket mounts because they under cut my specified measurement. There is no indication they cut their blinds by 1/2 inch listed on their website, only that they say take your measurement to the nearest 1/8 as well as they don't indicate how much they cut off if necessary. How they can assume cutting 1/2 inch is necessary without asking the consumer and knowing that it doesn't match my order information, that they think that taking 1/2 inch off my measurement will work is beyond me. I never heard of such malarky. This is why it is custom order not standard. I called trying to resolve this but the best they will do is replace 4 blinds of 11 knowing they made a mistake. That is unacceptable. I should not have to eat their mistake on a custom order. Instead of widths being 35 and 29 inches they cut them to **** and **** causing too big a gap for the brackets to hold the blinds up. You can clearly see my order specifications in the order form attached

  

  Business response

  10/18/2022

  Hi,

   

  I'm so sorry that the blinds didn't arrive as you'd expected. With inside mounts, orders have deductions taken, which can be found at this link, as well as videos on the site- ************************************************. Our Blindsgalore Guarantee covers only 4, but we can make an exception for this customer. We will reach out to him for sizing- we only ask that the blinds be donated to a charity before the new order is placed. 

  Customer response

  10/18/2022

  I reject this response as it was a manufacturer's mistake not adhering to the measurements I supplied in the order form. They are custom ordered blinds not standard size which means the specified size is to be taken exact as indicated in order form. no manurfacturer should be under cutting a specifed size especially without them measuring it. to take a ramdom size and make it that way is crazy. as for only willing to replace 4 of ********************************************* 3 orders they would replace all of them but who makes 3 orders when one is issued. Again they made the mistake not the customer

  

  Business response

  10/20/2022

  Good morning,

   

  I am sorry that this is continuing, but the blinds are made correctly. It is stated in several places on the website- and the customer has to check a box prior to checking out that they understand the process. We do cap the remakes at 4 for free, but in this case, we are offering a remake of all items on the order at no charge. The only stipulation is that the existing blinds get donated. We can offer this until November 13, 2022. 

  These are not Blindsgalore's rules. These are industry wide, and any customer in a similar situation will have this happen regardless of where they purchase the products. 

   

  How to measure- ************************************************ written instructions and videos. 

  From that page on the site-

  Measure the width, height, and depth in 3 places. For width, use the smallest measurement to the nearest 1/8". For height, use the longest measurement to the nearest 1/8
  For inside mounts, we will take any necessary deductions for clearance

   

  Customer response

  10/23/2022

   

   

  Here is their response. How does it make sense that when a specific measurement is put in on an order for custom size Blinds that they would cut off that much of a measurement without consulting the customer

  take a look at this person's comments below and tell me they make sense that they state about the measurement. Besides having provided them correctly measuring my opening, I would definitely want my blinds to fit what I want them to.

   

  ***************************;(Blindsgalore)
  Oct 18, 2022, 09:48 PDT
  Hello ******,
   
  I spoke with my managers and as a one time courtesy, we will remake all the blinds for you. ******Please provide me the exact measurement of each opening and please keep in mind, our manufacturer will take deductions so please provide the measurement of the opening, **** not what you want the blind to be.******
   
  As well, it is required that you donate all items to a local housing charity such as Habitat for Humanity or a local shelter and provide a donation receipt before I can issue the replacement order. 
  If you have any further questions or concerns, please reply back to this email or contact ************* at ************.
  Thank you,
  *****************************
  Lead ************* Specialist
  1-************
  www.blindsgalore.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩