Customer ReviewsforHD Supply Facilities Maintenance

Do not buy anything from these people! At this point I dont even think its a legitimate business. These people took my money never ship me anything. Every time I contact them they lie and tell different stories. Just horrible, the absolute worst experience ever!

Very unprofessional. I was trying to buy an interior door from them online but i couldnt figure out whether i needed a left or right handed door, so i called to ask. The girl on the other end was not helpful nor did she seem to care. I asked whats the difference between a left and right handed door. She replied, i dont know. I asked if she could find out. She replied im not sure anybody can answer that. The end.

I ordered an AC condenser, whip, coil and pan for my new central air. I price shopped and they were over $700 or more LESS than everyone else for a really nice unit. They had free shipping (they say usually next day) and that was even going to a residence with a lift gate needed.There were some bumps or I would have given 5 stars for sure. The order that first day after purchase said it was in transit and arriving the next day but when it didn't and I looked again it still had that date but said the order was processing. 4-5 days later it still showed the same thing, a delivery date in the past and not even in transit, so it was confusing.I called and the rep said it would arrive the next day but I work close by so I asked for a call ahead. She said they can't unless I ask with my order, also strange. I asked for the warehouse number and who would be delivering and she said she would find out and let me know but never did.Later that night I started reading some nasty reviews and panicked. I called again for the warehouse number and she said my order had been delivered and refused...WHAT!!? I live alone and have cameras, did not happen and according to you wasn't even supposed to happen. My install is Tuesday, what is going on, oh no.Well, shortly thereafter the DRIVER called me (Surprise!) and he was SUCH a nice man and he said he was 15 minutes out. He came and even pulled around back in the alley close to my storage shed.My HVAC inspected the equipment and said it was perfect. I'm not sure of the disconnect with their CS and warehouses but hang in there if you are having issues, the info is not always accurate and there is hope yet.I am super happy and feel like I got a really great deal, THANK YOU HD Supply!

items are tagged as delivered but have never been delivered. iem was actually delivered that i NEVER ORDERED.they just stall and hope payment will be processed.NEVER using hd supply again. and i am denying all the false charges

DO NOT DO BUSINESS WITH HD SUPPLY!I wish I would have read these reviews before ordering from HD Supply. HD Supply purposefully attempts to confuse customers by sending multiple invoices for the same items. They send one invoice before the item ships and, whether you pay that invoice or not, they send a new invoice with a new invoice number once the items are delivered. Sometimes they also slap items on the second invoice that have not shipped yet or are even on backorder. It took us a month to realize that they double-billed us repeatedly with multiple invoices for the same items. We currently have a credit of over $600 with them which we have spent hours on the phone trying to get refunded. They are refusing to refund because they want to apply the credit to an invoice that we do not owe because those items were paid for on other invoices. It is a merry-go-round of confusion with them. You pay their invoices and they just create new invoices for those paid items and then force you to spend hours on their payment portal sorting through each invoice to make sure you did not pay for that item 60 days ago on another invoice.They are very confused by their own invoicing system so they transfer you around from one employee to another. They hang up with a promise that they will speak to their supervisor and call you back but they never return the call.

HD supply as become a total joke , ************************* the area manager is total arrogant, non communicating management type has no care for anyone in his region or issues they are suffering with. The delivery drivers have become a total joke they drop off pellets with thousands of dollars in ordered paid for items in the middle of a ******************* so it can get ripped off since they are to lazy to actually deliver the items and then when you try to reach out to ***** or his team for solutions your ignored or disrespected , they repeatedly say items were delivered that are not since the drivers dont even collect a signature or forge it. I am in the process of moving my properties needs to Lowes as I suggest you all do if you dont want to be disrespected,ignored and ripped off by this failing company.

Dont bother with this company. They are a complete joke. I have yet to receive a package that I ordered in May and it is now August. What makes it even better is that they keep changing the arrival date and cant even tell me where its at. Now I want to cancel my order and get my money back and its like a ghost town. Not a soul will respond to me. Its a scam, save your money.

Order a 40' sumo stance ladder. Came to 1073$. I got an order conformation emailing saying my order was in. Then I got a voicemail my card was declined even though I checked my bank and the 1073$ was pulled out of my account. I called the company and the employee said she wasn't sure what was going on then I get an email saying my order is out of stock. They ran my card twice. Contacted my bank to have them reverse payment. I would choose a different company to purchase from. The ratings for this company aren't very good and seem to be getting worse as the company is either failing or just a complete scam either one not a good place to shop!

Purchased a Zenith 24W X 26"H Surface Mount Espresso Wood Medicine Cabinet on 4/22/2022.Upon opening the box I noticed minor flaws in the coating on the frame of the unit. It shouldnt show when the product is installed, but it was a sign of more to come.Upon closer inspection of the overall construction of the unit, I noticed that the joint where the bottom meets the left side was separated to the point where it was almost coming apart. The other three joints weren't very tightly connected either.Due to the urgency at which I needed to have this installed, I was not in position to return it so I improvised and put some glue in each of the corner joints and then added some small nails to reinforce the joints.Additionally, the backing for the mirror on the left door was installed ***** so that with the doors closed, you could see the unfinished backing panel in between the mirrors. I was able to carefully trim the exposed panel so that it would not be visible.This cabinet is the most poorly constructed household item I have ever purchased.I have ZERO confidence that this cabinet will last more than 2 or 3 years in a bathroom environment.

I purchased shampoo in bulk for our b and b on February 23rd. Since I have called and canceled the order and re-ordered twice based on the suggestions of the customer service persons. I just canceled the third order. All three orders appear on their site as in transit. I do not recommend this company.