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Business Profile

Weight Loss

G-Plans

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 872 total complaints in the last 3 years.
  • 153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I have subscribed to G-Plans for *********** and they offered a free week of meal plans which I subscribed for just the first week with plans to cancel after the first week since it was free, when canceling the application had an error saying I could not cancel and if I wanted to cancel it would cost $59.00 since small print said I signed up for 4 weeks totaling $240.00 even though it was posted as a free trial just shipping was paid. This seems like a large scam and in my opinion is extremely unprofessional for a company to hide details like that.

    Business Response

    Date: 07/28/2025

    Dear *******,
    Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your cancellation fee, totaling $59. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
    Sincerely,
    The G-Plans Team

    Customer Answer

    Date: 07/28/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:07/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad business practices.Claimed no refunds when i didn't even start to use the service.Fake doctor interview - and no ************ medication delivered.scammed for use of site $396.00 and only refunded consultation//medication.**** - probably not her name, was rude.I will also file with local authorities as a scheme to ******* money and have my attorney write them a letter unless i receive this refund within 4 days. not holding my ********* NOT USE.

    Business Response

    Date: 07/24/2025

    Dear JT,
    Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
    Sincerely,
    The G-Plans Team

    Customer Answer

    Date: 07/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ** *****

     

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with ***** to get weight loss medications I was told there would be a $495 fee for the doctor and that the cost per month was $200. I was subsequently charged $495 in February and again in July for &495. I did not use this service since February. I am asking a refund for the February and July. I was not told I would be charged every 5 months. I have no emails about them charging me every five months. I did not sign anywhere to be charged $495. This is very unethical.

    Business Response

    Date: 07/24/2025

    Dear ****,
    Thank you for reaching out and sharing your experience with G-Plans. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $990. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ if you have any further questions or concerns.
    Sincerely,
    The G-Plans Team

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never authorized these charges, nor did I ever use the service. G-Plans billing practices are deceptive and misleading. While they may claim I signed up, I only entered my credit card information to view plan options and consider the servicenot to enroll in a paid subscription. I canceled within minutes of entering my information, but my account was never properly canceled. Despite this, they continued billing me monthly without my knowledge or consent. I did not discover the ongoing charges until nearly 10 months later.Since realizing this, I have made multiple attempts to resolve the issue directly with G-Plans. Every time I call, Im told my case is being escalated and that someone will follow up within 24 to ************************************** backno phone calls, no emails. I have reached out on several occasions over the last few weeks, but I have never been able to speak with a representative who can actually assist me. I consider this fraudulent activity and am requesting a full refund of all chargesevery last dollar.

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for the weight loss plan in Feb, went off plan in April, am still being charged $136.10 monthly.

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally was signing up for the weight loss injection. thinking I was getting a deal for 30% off for the membership plus injection but it was not for the injection. I asked for a full refund within minutes on June 7, as of today I have not received my refund. I called and spoke with an agent over the phone. I also sent emails no one replied

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription to g-plans. Included in my subscription was bloodwork. I went to the lab and had them done. I am now getting collection notices from ******* for the bloodwork that I was required to get for g-plans. I have contacted g-plans several times regarding this issue as well as sent them the pictures of the notices per their request. I have been told that it is escalated and I should hear back within ***** hours. I was also told this 3 months ago! I want this paid as per my subscription that I signed up and paid for. They also told me to contact labcorp and tell them that I was a g-plan subscriber. I called labcorp and was told that g-plans needed to call them and not me. I relayed that to g-plans but here we are.

  • Initial Complaint

    Date:06/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ended my subscription with all payments made to my subscription. After ending my subscription I was charged $500. I contacted them asking for the money back and have been given the run around. In my subscription it had bloodwork INCLUDED and I am now getting collection calls from the hospital for the bloodwork in the amount of $275. So I am now out $775 from this company. I want my $500 refunded back to me as my subscription was ended but they still stole this money from me. I also want them to pay for the bloodwork that was included in my subscription.

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6.14.2025 I began looking for an online source for weight loss medicine that was less expensive as ******** does not cover it. I need to lose weight. I found G-Plan online advertising weight loss medicine for $99/month. I proceeded through the questionnaire as I understood the medicine would be semiglutide. When I got to the end of the subscription form there was an additional charge of $229 to receive the semiglutide medicine. I did not complete the subscription and closed out of the website. However, Since I did enter my credit card information when I was under the impression that I would be receiving semiglutide, G-Plan charged me $642.64 for filling out the form. I reiterate that I didn't submit the form. I immediately contacted G-Plan customer support through their chat line. I requested a full refund. After 30 plus minutes of chatting with a representative I was given a partial refund of $ ******. I didn't use any services and immediately contacted them but they refused to cancel my subscription, and refund my money. It seems like a bait and switch advertisement to me. Can you help me get the charge refunded? I cannot afford the loss of the $ i thought was for the drugs themselves.

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    G-plans charge me for medication that I did not order, after I told them I canceled my membership a week prior

G-Plans is NOT a BBB Accredited Business.

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