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Web Hosting

Addresses.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This organization is intentionally selling my personal data to international cyber-criminals trying to exploit US military technology

    Business Response

    Date: 09/17/2024

    Dear Yarell ********,

    This response is in regards to the consumer complaint from ****** *****, ID ********.

    Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    Regrettably, we could not locate a report using the information given.  

    If ****** ***** has identified the result that applies to them, kindly contact ********' customer service through email and include in that email a screenshot along with the *** to that page. Upon receiving the required information to isolate and identify the report, we will proceed with its manual removal as per their request and our terms.

    ****** ***** should also provide any additional complete email addresses, physical addresses, or phone numbers that they may have used to help us verify the correct report. The information provided will be used exclusively for processing their request. 

    ****** ***** request to remove their information will be applied to the *********** displayed on all people search sites owned by PeopleConnect including ***************, ************, ******************** and ************.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

    Sincerely,
    Intelius Support

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Addresses.com has incorrect information. It shows my Father as owning the property at ***********************************************************************************************. It shows him being over 100 years old. However, my Dad died 10/9/1982 in ****************, ** and the property was sold in 1993 upon my Mother's death. I am appalled that this information is out in the public arena.

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family's personal information is published on the addresses.com website and on their affiliate and partners websites, available to anyone doing an address or name search. Firstly, some of the information is wrong. Secondly, we are seniors and do not want to have ANY of our personal information displayed on ANY websites without our explicit consent or authorization. Thirdly. we are victims of a identity theft and this is putting us at further risk. We have utilized the Intelius "Suppression Tool", Optery, Reputation Defender and ***** Nexis. However, our information is still being published on this and other sites. The business practices of this company is exploitative, reckless and should be illegal! In additon, there is a clear intent of making it difficult to reach them to remove private information.

    Business Response

    Date: 04/04/2024

    Dear *************,

    This response is in regards to the consumer complaint from *****************************, ID ********.

    Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

    Sincerely,
    Intelius Support

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business somehow has a hold of my personal information (addresses) and refuses to delete it or suppress it. This violates my privacy. This business also fails to provide privacy options such as opt out. There is no way to contact them and theyre are unreachable in any way. Delete my personal information you shady business!!!

    Business Response

    Date: 12/14/2023

    To Whom It May ******************** response is in regards to the consumer complaint from ***************, ID ********. 

    Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for Huda Abdaljalil. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

    Sincerely,
    Intelius Support

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried opt-out of this service but the removal link is not working. See attached screenshots.. I would like for my private information to be removed from addresses.com as soon as possible. Here is the url and information Im requesting to be removed.*********************************************************************************************************************************************************** contacted the business but receive not response.

    Business Response

    Date: 08/18/2023

    Dear *****************************,

    This response is in regards to the consumer complaint from *************************, ID ********.

    Addresses's information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

    Sincerely,
    Addresses Support


    Customer Answer

    Date: 08/29/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************`

     

  • Initial Complaint

    Date:04/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Addresses.com has been publishing my home and work addresses, despite numerous requests for more than a month to resolve this issue. Continued publication of this information violates the company's Privacy Policy, and compromises my privacy and safety.My information is being published at:************************************************************* three records on the above website contain my home and work addresses. I have attached a screenshot proof - my private information is located within the 3 red boxes highlighted, that all requires removal.Steps I have already taken to resolve this issue:1) Usage of the Intelius "Suppression Tool" as recommended to stop displaying my information publicly. I already tried this two months ago - it does not work to suppress information on this website. Screenshot proof attached - my two records showing "Suppressed" information are shown, which include addresses that continue to be published by Addresses.com. I have no remaining "Unverified" records - the system is just not functioning.2) Email correspondence with ***************************** and subsequent reps who reply to me. I have specifically requested removal of this exact information from this webpage on March 8th, March 21st, March 25th, and April 3rd. Each time I receive templated responses indicating that my information will be removed within 48 hours, however it is false. I have sent an email to *************************** on April 3rd and never received any reply.3) Phone support by calling ************************* at ************** on March 31st. Again, the rep promised me that my information would be removed within 1-2 days, and again this was false.My information remains publicly available, despite the numerous contact attempts above. I would hope that as a reputable business, Addresses.com would be responsive to these requests, however they have been unable or unwilling to as described.

    Business Response

    Date: 04/11/2023

    Dear *****************************,

    This response is in regards to the consumer complaint from ***********************, ID ********. 

    Addresses.coms information is gathered from many public sources, including local county courthouses, census bureaus, and other public information sources. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have escalated **************** request to remove the information from addresses.com to our data team for removal. Once the information has been removed, we will respond with the resolution. We appreciate his patience as our data team works to remove the requested information. 

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    Addresses.com Support

    Customer Answer

    Date: 04/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my info off this site and its partners site. Immediately. No easy way to contact or take info off site. Should be illegal

    Business Response

    Date: 09/26/2022

    Dear ***********************************,

    We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.

    We want to ensure the best possible experience with our service; however, I was unable to locate any records on our website based on the information provided.

    If ************** is seeing his information on our website, we ask that he provide us with the exact information as it appears on the website by including a screenshot and the *** of the page that he is able to view.

    Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that your name could still appear as a possible relative or associate in another individuals background report.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

    Sincerely,
    addresses.com Support

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is being published on their website and very possibly on their affiliate and partners websites, available to anyone doing a ****** search. Firstly some of the information is wrong. Secondly I do not want to have ANY of my personal information displayed on ANY websites without my explicit consent. Thirdly I am the victim of a crime and this is putting me at risk. I've written letters to the company but it is being returned to me..The opt out option has been removed from their website.No corporate information is displayed on their website No customer care contact is displayed on their website Their business practices are exploitative and reckless and there is a clear intent of making it difficult to reach them to be removed.

    Business Response

    Date: 09/06/2022

    Dear ********,

    This response is in regards to the consumer complaint from *****************, ID ********. 

    While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.

    After a thorough investigation, we were unable to locate a report with the information provided. In order to meet **** expectations, we request all applicable information listed below:

    1. First Name, Last Name
    2. Date Of Birth/Age
    3. City, State, Zip Code
    4. Possible Relatives
    5. Additional Locations

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 5:00pm Pacific time (9:00am - 8:00pm Eastern time), Monday Friday.

    Sincerely,
    Intelius Support

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to remove my profile from internet companies like this one. They removed the web page for allowing the consumer to opt out and they do not advertise a phone number. I can't reach anyone to request help. It would have been helpful if they would have contacted me before posting all of this incorrect information.

    Business Response

    Date: 08/26/2022

    Dear ***********************************,

    This response is in regard to the consumer complaint from *******************************, ID ********. 

    Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.

    We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) Monday Friday.

    Sincerely,
    Intelius Support

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family has opted out of the Addresses.com website, but the website still has our names and address listed as a neighbor to our neighbors. Thus, our information continues to show up in the search engines. This leaves us vulnerable to cyberstalking. We would like the company to fulfill their end by completely removing our information to protect our safety and privacy.

    Business Response

    Date: 08/26/2022

    Dear ***********************************,

    This response is in regards to the consumer complaint from *********************, ID ********. 

    Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We can confirm that ****************** report has been removed from our website, as he noted. Additionally, we have escalated his request to have his address removed from our website to our data team. Once the removal has been completed, we will send him a personal response.  

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) Monday Friday.

    Sincerely,
    Intelius Support

Addresses.com is NOT a BBB Accredited Business.

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