Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using their product for the last few months and it works. My UTI doctor recommended a product that works equally well but is much cheaper. I cancelled my orders on-line by answering multiple-choice questions: I chose: CANNOT AFFORD. They ignored my response and sent me another package. Now I'm trying to return and it is very difficult to do on-line, and of course, when you call they promise to TRY to get back to you within 48 hours but they don't.

  Business Response

  Date: 03/10/2023

  Hi ***** - we're sorry to hear this! It looks like our team was able to reach you via email within a few hours of your initial inquiry. I can see there were 2 accounts under your name & address and your subscription was canceled (in your portal) the day after the most recent order renewed and shipped. Let us know if we can help with anything further! 

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uquora has charged me for 3 bottles of Defense formula, when I have received only one - while promising a refund for undelivered items and still worse, I can't get into the online account to cancel my subscription. They keep pelting me with product information, but they never deliver a link because they say they can't find my email address. It's been awful. They have my credit card so they keep charging for auto delivery, then it's not delivered. There is no customer service - everytime I write they say a real live person will respond and they do not. Resolution: I WANT MY SUBSCRIPTION CANCELED AND MY SAVED CREDIT CARD DELETED AND THE $60 REFUND FOR PRODUCT NEVER RECEIVED!!!! The more we delay, the more they charge, and the more I'll have to file for product not received. Again, they PELT my inbox *********************** but then claim the link to cancel the subscription can't be found when I type in the same address (the only method to cancel). It's a SCAM. Beware!!!! And help

  Business Response

  Date: 02/06/2023

  Hi ******, 

   

  Your order was placed as a one time purchase & it looks like our team has refunded your initial order already and issued 2 replacement orders to the address you indicated at checkout. Since you purchased a one time order (and not a subscription) we do not have your credit card information on file nor will you have access to the subscriber portal as you do not have a subscription. I can confirm you were debited for your initial order and then credited the same amount due to the delivery issues. We've already reached out via email but we'll reach out once again. 

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE COMPLAINT IS THAT SOMEHOW I MAY HAVE ORDERED TWO SUBSCRIPTIONS FROM UQORA, I RECEIVED TWO BACK TO BACK ORDERS. THEY CLAIM THEY ARE EASY TO WORK WITH BUT DO NOT ANSWER TEXTS, MORE IMPORTANTLY HAVE NO CUSTOMER SERVICE PHONE NUMBER AVAILABLE AND EXTREMELY DIFFICULT IF NOT IMPOSSIBLE TO CONTACT! THE PRODUCT MAY BE GOOD (I JUST STARTED IT) BUT CUSTOMER SERVICE IS TERRIBLE IF AT ALL! HOPE YOU CAN GET SOME ANSWERS, I CANT! ALL I WANT IS FOR THEM TO CANCEL ANY DOUBLE ORDERS THEY MAY HAVE FOR ME AND A PHONE NUMBER FOR FUTURE BUSINESS IF WE GET THIS RESOLVED. YOU HELPED WITH SLEEP NUMBER ONCE SO COUNTING ON YOUR HELP AGAIN. FROM NOW ON I WILL CHECK BBB BEFORE I BUY, UQORA DOES NOT SEEM TO CARE BUT I DO!

  Business Response

  Date: 01/17/2023

  Hi there - it looks like your emails came in while we were out of the office for the holiday weekend. Our team has replied to your email requested regarding your duplicate subscriptions that were added in your subscription portal and refunded the most recent order. Our team will follow up once again to ensure this is settled.