Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted an original claim back in June. I was told that this matter has been resolved which has not been resolved. Apparently the company has responded on here but has not emailed me or reached out to me in months. They claim to have promised a guaranteed delivery which is a complete lie. This coming ******* will have been an entire year of "guaranteed delivery." Although in the original agreement before my purchase, 90 days was the agreed upon delivery date. 90 days would have been sometime in May 2024. This enitre purchase was to have a custome machine placed at a previouslt agreed upon location, which DID NOT happen. They claim that that place has fallen thorugh and is noi longer going to take the amchine. I was sent a picture of my machine, yes, but If I just paid for the machine I could have went to any local vender for that. Also, where is this machine? They have communicated nothing except empty promises this entire year. The whole reason I purchased from Let's Vend was because of the location and business consultation services that was included with my purchase, which HAVE NOT been *********** bank has also reached out to them and they have DENIED my refund. Their exact words to my bank was "they provide business consultation services." This is clearly false advertising.I demand a refund from this company.

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vending machine package in May 2022 (costing around $6,500) and still have not received the machine. Admittedly, there were delays in communication on our part; however, after multiple emails and phone calls at various times throughout the process, we have received no communication from Let's Vend. Even after scheduling a "demo conversation," we were never contacted. At this point, we have requested updates on the status of our order for several months and have heard nothing.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 2 vending machine package May of 2021. (Roughly $7,500).Till this day, my machines are not placed. One is currently in my basement and Im looking for a location myself. She found me 1 location but it was unable to fit through the doors of the business so it was delivered to my house. Theres no communication. ******* does not update me, respond to me or even offered a refund for the other machine. I have been asking for over a year to deliver my 2nd machine to my house because they are useless. Couldnt find me 2 locations in almost 3 years!!!?. I constantly email her for updates. I just did again this past week with no response of course! Shes extremely unprofessional! I gave up the vending business because of how bad this experience has been. I wont leave this alone until I have my second machine delivered or I have my refund!!!

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on order for a vending machine with a location in June. I was told the machine would be placed in approximately 90 days. I attempted to get an update on my order after 120 days. Despite numerous emails and voicemails nobody from the company has responded to me. I have not heard anything from letsvend in 3 months. I am currently out $6k dollars as they charged my card when the order was placed.

  Business Response

  Date: 02/13/2024

  Hello, 
  
  Below is my response to the complaint for #********.
  
  Said client was fully refunded. 
  
  If you have any further questions, please don't hesitate to let us know. 
  
  *****************************
  Owner
  
  Let's Vend
  
  
  

  
  

  Customer Answer

  Date: 02/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a vending machine and location special with genie services, meaning that i can remotely run the machine and not have to personally service or stock it in Feb of 2023. The contract with newlane financing has been signed and they paid the vendor, ******* with Lets Vend. They sent a welcome thank you email afterwords with a form for me to fill out for the design layout the same week which i promptly filled out and sent back so they could work on making my custom vending machine. Several weeks go by, I check with the financing company after a few emails to ******************************* go unanswered. They cc me on an email to her asking for a status, as I have made 3 payments at this point and not gotten so much as an eta. She replies that i didnt return the design form. I sent the company screenshots of my timely reply and fill out the new form she sent as well just so all bases got covered. Then she returns a PDF stating the timeline for machine orders that I have never seen, which I just accepted maybe i overlooked. I still havent heard from her despite my emails and voicemails, i just get the replies when he ccs me on an email. Well, its July now. No machine. No reply. No revenue to pay the monthly installments to newlane. I stopped making the payments and got a letter that i would be entered into litigation and be sued an etire $9,292.00 for the value of the contract because even though i have no product i still entered into a contract. This is unfair and unreasonable. I dont have the money to pay for a vending machine that I thought i was investing in to pay for the payments and not be given so much as the time of day. I signed up for a consultation as a potential customer today and got ******* to call and asked her about it and she just said oh, let me send an email after a resolution. Also cost is incorrect with newlane i told ******* that i only wanted to purchase the machine not the ginei or location service when i sent back the design form to which she replied.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LetsVend entered into a contract on 1/8/20 with our company (FreshHealthyVendingPHX) for the placement of vending machines. LetsVend charged us $2,250 and agreed that after 90 days, if the machines were not placed that the fee **** be refunded in full. Shortly after the 90 days was expired, LetsVend contacted ** and advised that due to COVID that they were not able to place the machines but would continue to work on it. We contacted them for several months and we were advised that they were working on placing the machines and would have something for ** to review. Shortly thereafter, the contact stopped and despite numerous e-mails and voicemails requesting a refund they have not contacted is in any way.

  Business Response

  Date: 05/08/2023

  We can honor a partial refund as we did extensive work trying to find locations for this client in the area, however all of the locations we found required a new machine.  This client only has used machines to provide.  We can provide them with all of the research, leads, and call notes from their area as well. 

  The clients husband, who did not sign any agreement with **, has sent ** a threatening email to myself and multiple random email address in attempt to threaten ** and disparage our company to other people.   We will provide the partial refund if ****************** sends a reply email to every person on the chain apologizing for the threatening email and retracting the email.  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have done more research about this company before giving my money over to them. I signed a lease with Lets Vend and their financing arm *********** for a vending machine and placement back in August of 2022 and have been making on-time payments all for nothing. The customer that was matched with us has gone back to vending with Pepsi since they cant get answers either. They were supposed to receive their custom vending machine in October 2022 and here it is almost April 2023 and nobody has any answers on where the machine is or when it be delivered. So now I have no customer and still no vending machine and I am out of almost $2,000

  Business Response

  Date: 06/07/2023

  This customer has rescinded their order through their leasing company and was provided with a refund for what was paid.  We currently have a custom designed machine that cannot be used.  This customer was to have the machine delivered this month and was aware of the no refund policy on custom machines, however they still received a refund. 

  Customer Answer

  Date: 06/07/2023

  The customer that I had informed me that they notified Lets Vend they were terminating their agreement and going with Pepsi vending because they could not receive a response from Lets Vend for over 3 months(Neither could I) of when the vending machine would be delivered. Plus I never received a refund from *********** who I paid $285.00 a month from August 2022 to April 2023. I am aware of their refund policy but the problem with that is that I never received a machine and I am also out of a customer. ********************** refund policy does not address what happens if the customer never received a vending machine so I feel their policy does not apply to my situation.

  Business Response

  Date: 07/17/2023

  This customer has rescinded their order through their leasing company and was provided with a refund for what was paid.  We currently have a custom designed machine that cannot be used.  This customer was to have the machine delivered this month and was aware of the no refund policy on custom machines, however they still received a refund. 

  Customer Answer

  Date: 07/18/2023

  If you really have the machine then why not contact me to get it placed? I will tell you why you have not because you dont have a customer to have it placed. Star Leasing notified you in January that they were terminating the contract with you and me because they did not receive any updates they asked for regarding placement of the machine. Do you remember all those emails from the customer and myself? Please do the right thing and refund my money. If this is not resolved I will be taking you to court. Which you should be familiar with because *********** the financing arm has already told me legal proceedings have started against you.