Complaints

This profile includes complaints for Zas Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zas Motors

  6075 Mission Gorge Rd San Diego, CA 92120-4007

  
• 

  Zas Motors

  8141 Broadway Lemon Grove, CA 91945-2663

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from ZAS motors in Sep **************************************************************************************************************************************************************** ***** but my request has fallen on deaf ear over 30 times. This is classic predatory behavior and the public needs to be protected from institutions like this. I have had to open a DMV investigation in attempts to get the vehicle title which is an abuse of my time.

  

  Business Response

  Date: 03/11/2025

  Hello,

  Thank you for reaching out to us!

  I am personally in contact with Mr. ********* about his title, we have FedExed his title right after his purchase but unfortunately he hasnt received and someone else has signed for it. I have provided him with tracking number and person who signed for the package. 

  To help him out with his title we have requested for a duplicate title from DMV CA, he is aware of and I have provided him with copies of the application through his email and text messages. As soon as we receive the duplicate title from DMV we will mail it out to him again, making sure he would receive it.

  
  

  
  

  Thank you!

  
  
  

  V/R 

  ***** Sultani 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested on purchasing a used vehicle from this Car Dealership located in **. I'm in AZ. On Saturday August ******* I made contact with the dealerships to gather some vehicle information. Zayed was the sales person that answered the phone. 9nce I gathered the information I needed we talked about securing the vehicle for me because I was not able to pick up the vehicle that same day. Zayed mentioned that they could take a deposit to hold the vehicle, then use that amount towards the purchase of the vehicle. That seemed reasonable. Sunday August 25 2024, I spoke with the salesman and he took a $1000 deposit/hold along with $30 processing fee for using my credit card. He the. Proceeded to run my wife's credit to get a loan approval started. Monday I received a phone call from the "owner" of the dealership telling me that they had secured a loan with a high interest rate, which I was not going to proceed With those terms. He then started to tell me about some known issues that the vehicle has and it will need some repair (which I was not aware of). So after carefully discussing options and finances my wife and I decided not to move forward with the purchase. Spoke with the owner about it and he said that it was fine, but he was going to keep the "hold money" ($1000). There was never a discussion about the money being "non refundable". I would never agree to a non refundable deposit on a vehicle that I have never seen, never driven. So at this point he does not want to return my money and I have no intention on doing business with this men.

  

  Business Response

  Date: 01/17/2025

  DearJose ********,

  Thank you for your interest in the 2015 Land Rover LR4 and for taking the time to work with us on this matter.

  I wanted to clarify the details of our conversation and the circumstances regarding your deposit. When we initially spoke, I explained that the deposit is non-refundable in cases where the customer changes their mind about the purchase. However, I assured you that the deposit would be refunded if there were significant issues with the car's engine or transmission or if we were unable to secure financing.

  Following our discussion, I worked to secure financing for your wife as planned and informed other interested customers that the vehicle was on hold and unavailable. During our conversation, you expressed your commitment to purchasing the car, even stating, "Oh no, I love this car and I will buy it." Based on that, we proceeded with the sale process.

  When you later contacted us to cancel the purchase, we reiterated our policy that deposits are non-refundable if the decision to cancel is simply a change of mind. This policy helps cover the costs associated with taking the vehicle off the market and potentially losing other interested buyers.

  To maintain goodwill, I have offered to apply your deposit as a store credit for the next 12 months. This credit can be used toward the purchase of any vehicle from our dealership by you, your family, or your friends.

  We appreciate your understanding and feedback on this matter. Please dont hesitate to reach out if you have further questions or if there is any way I can assist you.

  Sincerely,
  ZAS Motors 

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase my card December 28, 2023,Gave $3000 down payment and at no point in time they said the registration fees are an extra cost now 2 months later the registration fees are extra cost. Went to to zas to pick up my registration and now if I dont pay them another $450 they will not give me the registration so what am I supposed to do. What a bunch of criminals. Also ***** the sales guy promised a full tank of gas and he never kept his promise also the following day the maintenance light comes on for an oil change they never did maintenance on the car. They should not be selling cars. Dont know what to do about the registration fee thats what the down payment was for, taxes and registration fees.

  

  Business Response

  Date: 08/29/2024

  Hello ****,

  I have talked to you about all the above, we resolved the issues, I waved some of your DMV registration fee which is customer's responsibility to pay, we collect a estimated amount once we take it to DMV they will tell us how much it would be then we will pass it to the customer, we pay DMV from our pocket for you and collect the difference from customers that is normal in any car purchase process. as far as your tank of Gas I have addressed that issue too and told you to bring it so we can fill it out for you, or I have waived your fees to compensate for Gas. this was couple months ago, but I had no access to my BBB account to reply, we have talked so many times over the phone and resolved the complain. 

   

   

  thank you for your business and understanding! 

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2022 I bought an Audi A4 from Zas Motors in *************, ********* and ever since I had to put oil in the car every **** days I tried to make necessary repairs to stop the leak but was unsuccessful until the engine broke down in September 2022. The cost to replace the engine and labor was $6400. I am requesting full payment of $6400 for negligent misrepresentation causing me to spend this amount on the vehicle purchased from Zas Motors. Enclosed is a copy of the 2 invoices, showing the replacement of the motor. In addition, I am requesting that Zas Motors refunds the full price of the vehicle for the amount of $12792.00. Attached is a copy of the carfax and Autocheck report, which was given to me but the information on the reports were not verbally disclosed and I was only asked to sign or initial the documents. The reports shows a history of the vehicle being in an auto auction, reported stolen, auto accident, and registered as a lease vehicle. Please understand that if this information was disclosed prior to my purchase, I would not have thought about buying this vehicle. I believe Zas Motors deliberately sold me a vehicle that was dysfunctional prior to me even knowing and did not disclose this information prior to my purchase of the vehicle. Please help me with obtaining the full refund of all the expenses I have incurred on this vehicle as this is a good example of negligent misrepresentation. Thank you for your time and consideration. *****************************

  

  Business Response

  Date: 04/20/2023

  Hello *****************,

  Thank you for your feedback about your purchase. We would love to help you if this was a within 30days of your purchase. You purchase a used vehicle with over 70k miles clearly knowing that things will happen with used cars. as you kindly see your folder and find the document called Buyer's Guide and Due bill, on there we clearly disclosed that this car is AS IS and there is no Dealer responsibility after the purchase unless you obtain Service contract with a 3rd party for additional cost which would have covered all of your expenses in case your  car would break according to their terms. You rejected to obtain service contract for additional cost. at this point we are truly sorry for what happened to your car, but you built value to your car that will last you for a long time which you will enjoy not the Deale and if you ever sell it you will get a good money for it probably more than a regular Audi ****** car. Negligent miss conduct does not have any means on this case, we have the history reports Auto Check on our website for all of our cars and you can check and read them prior to your purchase, also we have signs in our office that says, customer may take the car to pre purchase inspection prior to your purchase.

  Thank you and I hope you enjoy your car with the new engine for years to come. if you ever buy a car for yourself or your family we will give a great discount to recover your cost and inconveniences. We are truly sorry for your inconveniences and wish you all the best. 

  Customer Answer

  Date: 04/20/2023

  The Business response stating that they offered me the opportunity to purchase service contract for the vehicle is incorrect. When we were going over the documents they did not talk about this service other than a request to sign that I decline the service contract option.