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Business Profile

Tree Services

Nathan's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbor contracted this company to remove their trees. They began work on 7/22 and illegally used our property to dump the cut down branches and tree materials. In the process the fence on my property was severely damaged. The contractor promised to fix the fence and admitted fault. However, they have not fulfilled this promise and have become unresponsive.

  • Initial Complaint

    Date:08/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** completed two tree trimming and ***** removal for us satisfactorily. He had gained our trust so the third job we paid him before the job was 100% complete with his word that he would complete the following day. He never returned even though he continues to make appointments with us and then no show. He has wasted so much of our time which equals money not to mention the money we are out 2,000$ for the actual job

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of unfinished job 1.. As agreed upon by myself and *************************** of Nathan's Tree Services to cut down three trees for $2,000.00.They started the job on June 13 and ****************** asked for and I provided the payment of $2,000.00. During the cutting of the last tree, I was informed by ****************** that due to the tree formation they need a truck with bucket (for safety issue).****************** informed me they will back on June 16 with a bucket truck to complete the job. On June 16, I called ****************** several times and late in the afternoon that they have a problem with the truck and will try again June 19. Waited just about all day with no show and no call from ******************. Finally, late afternoon ****************** informed me that they need to rent a truck and another scheduled job completion on 22 June. No calls all day. Waited till July 5, receiving a text message from ****************** that they will return on Jul 10 and again waited all day with no call or return call. Received another test message stating that they will surely return on Jul 12. Received text Jul 12 at 10:11 AM that they are on their way around 11 AM. Called so many times to no avail and no return call.

Nathan's Tree Service is NOT a BBB Accredited Business.

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