Complaints

This profile includes complaints for RoadOne San Diego's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RoadOne San Diego has 17 locations, listed below.

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  RoadOne San Diego

  9150 Chesapeake Dr Ste 240 San Diego, CA 92123-1062

  
• 

  RoadOne San Diego

  3333 National Ave San Diego, CA 92113-2638

  
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  RoadOne San Diego

  9135 Olive Dr Spring Valley, CA 91977-2304

  
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  RoadOne San Diego

  2444 Barham Dr Escondido, CA 92029-1026

  
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  RoadOne San Diego

  1501 N Coast Hwy Oceanside, CA 92054-1025

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from roadone San Diego on 04/21/23 stating I owe $2776 its a precollection notice. My car was towed and I didnt pick it up because I had no money to pay the towing fees. Then I was told the car was sold and I should pay the amount mentioned above for total charges including towing, storage, lien fees and city fees. I didnt know this was going to happen when I left my car at the towing and right now I dont have the money to pay. Please help so I dont get sent to collection Im a Spanish speaker

  Business Response

  Date: 05/09/2023

  I am requesting BBB remove this complaint from our file.  The customer's statement does not state any error or negative interaction with our company.  The customer correctly states services were performed and only says they don't have a lot of money.  A customer's lack of funds should not be a valid complaint.

  Regardless, at this time the customer has settled the account and the matter has been resolved.

  Thank you,

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their driver damaged my car front bumper and I filed a complaint. I called many times within 3 months and they always take my information and saying someone going to call me. I visited their office and they said we can’t do anything for you other than take your info and pass it to supervisor (******). I called his office at downtown and the lady forgot to put me on hold while asking him about my case. He told her to tell me that he’s in meeting now and he will call me later. When I visit their office in La Jolla to check who is above him to take the complaint, they said no body and you can go do whatever you want to do.

  Business Response

  Date: 04/06/2023

  We have reached out to our customer as our information does not match that included in the complaint. Specifically we would like to view any video or photos our customer may have; as offered in the complaint.  As of this time we have not been able to view such video.  We will work to resolve the claim as quickly as possible.  At this time any claim are in dispute and we can not offer a decision.  Please have the customer respond to our request.

   

  Thank you,

  Customer Answer

  Date: 04/06/2023

  Email has been send to them on Mar 31, 2023 with all pictures. Wasn’t able to find the video in my phone because it looks like I deleted when gave up on their response.

  Business Response

  Date: 04/11/2023

  We have been in direct contact with the customer and I believe this matter is now resolved.  The damage was identified as pre-existing and not related to services provided.

  Thank you,

  Customer Answer

  Date: 04/17/2023

  The damage caused by their towing driver and they don’t want to admit it.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was bought and in good condition Then damaged going in when towed To a yard called road one ..front bumper spoiler kit headlights was torn and drug by both parties involved as well as electrical .right bushing Arm , muffler and other components under car , this company did nod not fix the damage and we lost work pay and so on due to this as it has been almost 2 months

  Business Response

  Date: 11/07/2022

  We are unable to match this complaint to any customer based on the limited information provided.  The name did not match any record.  Additionally, we have no  damage claim on file under that name.  We can verify this if the customer provides vehicle information such as license plate number, vehicle identification number (VIN) or type of car with date and location of tow.

  I will consider this matter closed unless I hear further.

  Regards,

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Road one towed my vehicle And damaged bumper spoiler kit Muffler and few other components Underneath this low profile luxury Vehicle ..vehicle was fine before they towed it

  Business Response

  Date: 10/18/2022

  I believe this matter has been resolved with the customer.   Our company never towed this vehicle.  We provided the storage for the vehicle in accordance with our contract.  The customer was directed to the tow company (*** Towing) which provided the towing of the vehicle.  A claim should be filed with *** Towing and the determination of responsibility will be made after that.

  I will consider this matter resolved unless I hear further.

  Regards,

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, Oct 2nd, my new car was towed by RoadOne. I immediately came to pay and pick it up. When I turned on my car it was inoperable. I have a letter from RoadOne, written by ****, confirming that and further describing how they will tow my car to the nearest dealership and be responsible for any fees. On Monday, Oct 3rd, my car had still not been towed to the dealership so I arrived in person to try to figure out what the hold up was. I was then transferred to have phone contact only with an employee named ******. He still did not tow my car and refused to pay for fees when that is not what was agreed upon, or written. ****** then called me to tell me he drove my car, without my permission of course, and he was 90% sure it was fine and I could come get it from the lot. I demanded our original agreement be met and finally he towed my car to the dealership on October 4th, Tuesday. RoadOne continues to avoid a diagnostic test even though I have proof the electric and sensor problems only occurred at the ************* of towing. I have also lost wages due to missed work and they refuse to meet the original written agreement.

  Business Response

  Date: 10/05/2022

  This matter has already been resolved directly with the customer.  The vehicle has been to the dealer, checked out and found to have no issues.  I apologize that this occurred and understand it can be very concerning that something is wrong with your car and somebody else's' fault.  Unfortunately, the manufacture's design on this new model year can cause a error codes to be thrown if towed.  We have found driving the car a very short distance clears these errors.  It was always our intention to make sure the customer was taken care of and apologize that it wasn't more smooth.

  I will consider this matter resolved if I don't hear further.

  Regards,

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sept 12 2022 i had gotten premiere suite at sycuan casino upon checking out the next day i couldnt find my car in the parking garage i had asked employees if they seen my car or what happened to my car no one seemed to have answers then i asked security which they looked on the cameras and said at about 7 am my car was towed by road one . i remembered i have a tracker in my car and i found the location of my car which is 17 miles from the place where my car was towed from. i called road one and they said i need a valid id current registration. or moving permit to get my car out . so i go there with my moving permit and ******* and drivers liscense . they wouldnt take my payment and they wouldnt take my moving permit which was the right paper i was told from the dmv i needed to get my car out i was gonna have it towed. i asked the. for the towing authorization and access notice which they are supposed to provide before payment he i also asked for the itemized invoice and the method of towing and what time was it towed and who authorized it and he said he doesnt have those papers he wrote sycuan the price i owe to get my car out on little sticky note paper .they also wouldnt let me get my belongings in my car. what kinda of lowlife busines is this now im unable to pay because i cant afford my car cause now the price is too much. i will be taking them to small claims court .predatory towing is against the law and not letting me get my possession when i have the keys to the car. now i cant get to work there costing me money i could be making but now im stuck cause they wanna steal and then extort me for my car . there causing me to miss work and pay bills this company should be shut down

  Business Response

  Date: 10/07/2022

  After investigating the claims of this complaint I determined the complaint is factually incorrect.  The vehicle was impounded at the direction of the ************* Department (which were on scene). The customer arrived lacking proof of ownership which is required to obtain release of the vehicle or personal property.  We have to know we are giving the car or property to the right party.  The customer did not have a moving permit and instead had a one trip permit which would not suffice.  An itemized estimate was not given for the same reason (no business was going to be conducted), we did not have any proof of ownership or authorization.  The estimate would include information for the owner and is not given out to unknown parties.  Prices were given.  The customer never requested the access notice which was available and posted on the wall directly in front of the customer.

  The claims made are without merit and the claim is denied.

  I will consider this matter resolved unless I hear further.

  Regards,

  Customer Answer

  Date: 10/08/2022

  its pretty sad you guys have your alternate truth cause i did come in there with the moving permit and i also had the keys to my car the only thing you got right is i didnt bring my title with me  and yes i seen the access notice thats on the window. vehicle code ******** (a)(2) Towing fees and access notice must be provided upon request. (b) before payments an itemized invoice of charges ges must be provided. i also asked you who authorized the tow and i wanted a print out. the big guy said he didnt have any that.  vehicle code 22658 (I)(c)(i) states tow companys must provide a copy of the towing authorization before payment is made . and on top of that 17 miles away from where you picked me up from the law states you have to be no more than 10miles so like i said before you unlawfully towed my car im hoping hou guys would releases  and lease be inedt

  Business Response

  Date: 10/11/2022

  The customer continues to state factually incorrect information.  Section ***** of the *** pertains to ************************* caused by the owner of the property.  This in no way applies to this tow.  The vehicle was impounded at the direction of law enforcement which is regulated outside of this code.  The 10 mile restriction does not apply. The customer did not have a moving permit as required and instead had a trip permit which did not suffice; both of which won't work absent proof of ownership which the customer was also missing.  An itemized estimate is given prior to payment however the customer was not going to be allowed to pay and without determining ownership the estimate is not provided.  As previously stated we don't provide vehicle information to non-owners.  

  Our company has performed without error and the customer's request remains denied.

  I will consider this matter resolved unless I hear further.

  Regards,

  Customer Answer

  Date: 10/31/2022

  its against the law not to give me a copy of the towing authorization,but when i did get it from you guys, the reason why it was towed wasnt there , how you towed it wasnt there , the first and last name of the officer who authorized it wasnt there, plus wasnt parked in handicap, i wasnt blocking the entrance nor was i infront of a hydrant. if you said you went around private property towing laws then obviously theres public property laws and in order to tow my car i would have gotten a citation and 96 hrs would have to elapse and i know that didnt happen on top of that you have excessively charged me with all those towing fees which is also against the law and it can land you in jail. wether you comply with my demand letter is on you. because i  will flex my rights  and ill take this to court. so ill consider this complaint unresolved