Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon hearing Vercy Tax's radio advertisement in ********** ****** ** sometime around the end of 2021 and the beginning of 2022 that said they can handle back taxes owed to the IRS by seeking a Resolution with the IRS on our behalf, I signed up with the company paying them $800 in payments over the course of 2022 to get a resolution with the IRS for me and my husband's back taxes.
  
  Over the past 1.5 year we have been working with Vercy Tax, they have had over 6 different case managers assigned to our case (one after another with neither of them knowing what is going on with our account) and the only thing they have done thus far is file our 2022 Taxes.
  
  As of today, Thursday, June 20, 2024, upon speaking with Johnny Briones and his supervisor/manager Marie, they are now saying that I did not sign up for a Resolution (when that is the only reason I even contacted them according to their advertisement which now seems to have been false advertising). I told them that is not right because the only purpose me and my husband acquired the company's business was to get the Resolution with the IRS that Vercy Tax stated they are able to do with our account with them for the $800. Up until today, there was never any mention of the amount we paid them having anything to do with how much taxes we owe.
  
  Vercy Tax now appears to have scammed me and my husband out of $800 just to file one tax return with no resolution to our back taxes. They are basically saying our case is done and we have to open up a new case (pay more money) for them to get the Resolution.

  

  Business Response

  Date: 06/25/2024

  We understand ********* **************** frustration, and I assure you that here at Vercy Tax, we have been diligently working on her tax liability of $19,734 over the past few years. ********* ************** came on board on January 21, 2022, for a full tax investigation. We proceeded to a tax resolution on March 25, 2024, reducing her liability to $800. This saved her thousands of dollars. Despite our continuous efforts, including calls from our case managers, attorneys, and enrolled agents, we've struggled to maintain consistent communication with her over the past year.
  Unfortunately, we cannot provide a refund because our team has fulfilled our duties on ********* **************** behalf with the IRS. We had active 8821 and 2848 forms for ********* **************, which facilitated lowering her tax liability from $19,734 to $800. During our last conversation on June 20, 2024, it became clear that ********* ************** had not communicated her current tax situation with the IRS. She signed a contract agreeing to stay up to date with the IRS for the next three years for the resolution to be fully effective.
  ********* ************** did not pay for additional services after the original resolution. Our team was ready to assist her further, but she did not maintain proper communication with us. While we are happy to proceed with the next steps, she currently owes more to the IRS and has not stayed up to date with her new taxes. She was informed of the additional fees for tax preparation, which she refused to pay.
  ********* **************** case is closed/completed on our end because she did not want to proceed with the next steps, which included tax preparation. If she wishes to move forward with the next step, which is the tax preparation, she can contact us at (949) 889-2943.

  Customer Answer

  Date: 06/27/2024

  Please see attached letter for response as it is more than the 2000 characters allowed in this system.

  Thank you

  

  Business Response

  Date: 07/03/2024

  In our previous communication, we highlighted ********* **************** lack of communication with our team. As stipulated in our agreement contract, clients are not eligible for a refund if they fail to fulfill their obligations or breach any terms of the agreement. ********* ************** discontinued communication with us, and our standard procedure is to process refunds promptly within three days of payment. Her payment was processed on 3/25/22, and given that she agreed to the terms and conditions outlined in our contract, issuing a refund at this point is not feasible.

  
  Our team successfully completed the tax investigation with a comprehensive resolution. Despite our efforts, ********* ************** did not maintain communication, which is crucial given the implications of this tax liability and its three-year probationary period with the IRS.

  
  We are open to renewing our contract with ********* ************** to ensure our efforts do not go in vain. However, she has blocked our attempts to communicate, hindering further progress.
  We recommend that the BBB reach out directly to ********* **************, as she appears to be unresponsive to our calls. We remain committed to resolving this matter and appreciate your attention to it.

  Customer Answer

  Date: 07/08/2024

  Please know that this is not a full rejection to Vercy Tax's response. We truly appreciate their responses & their efforts to resolve this
  matter.  We accept their offer to renew our contact to proceed with the progress of obtaining the completed resolution with the IRS.
  The only reason I had cut off communication with the company is
  because they told me we had to open a new case meaning we had to pay additional
  costs (another full amount for a new contract) to get the resolution they have already sought. Unfortunately, we
  absolutely do not have that kind of extra money because we are currently struggling to
  manage paying our rent & utilities right now due to me losing my job.
  It is totally understandable that a refund is not feasible since
  work has already been done on our case but just had not been completed. We definitely
  would not want the company's efforts to go in vain neither, it would be a true blessing to get a successful resolution with the IRS for our tax debt. That is
  the only main thing we are seeking to achieve and the reason we initially sought Vercy Tax's business.
  We honestly have no issue accepting the IRS terms and
  probationary period to receive the Resolution. I ask that Vercy Tax please
  inform me of the current Case Manager name & phone number that way I can
  contact them immediately or will look forward to receiving their call to speak with them about the conclusion of this matter for our case resolution. Thank you kindly.

  Sincerely,

  ********* ********

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money to this company to resolve my tax situation in May 2021. It is now almost 3 years. Nothing has ever changed. I gave them all my tax info to them to file a few times. First I was told the person working on it left etc. Never saw a copy of it or what I owed. I had to re-send it. I have had so many people working on my case!! No one ever calls back!! Very frustrating!!!!!!!!! I would never recommend this Company!!!!!

  

  Business Response

  Date: 05/08/2024

  At Vercy Tax, we prioritize every matter with utmost importance. We resolved this misunderstanding on April 4th, 2024, taking the opportunity to offer ***************************** a detailed explanation. Furthermore, our Client Success Manager will conduct a thorough follow-up to ensure ****** continues to receive comprehensive updates.

• Initial Complaint

  Date:02/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid them over 4k the last couple years & they have done nothing. Were supposed to remove garnishment from my wife's pay plus resolve other issues. Gave them all info that they requested. They not only did nothing but now won't return my calls!

  

  Business Response

  Date: 03/12/2024

  At Vercy Tax, we understand the importance of thoroughness in handling cases, especially when it comes to significant matters such as your tax liability. Following a comprehensive review of your case, we had the opportunity to discuss it with you on 03/07/24.
  We're pleased to inform you that our efforts have resulted in substantial savings, amounting to over $380,000, effectively mitigating your tax liability with the IRS. We acknowledge that there might have been some miscommunication during our recent phone conversations, and we apologize for any inconvenience caused.
  Please rest assured that our dedicated team of enrolled agents, tax attorneys, and CPAs remains diligently committed to resolving your case. We understand the urgency, particularly given your plans to sell your home, and we aim to facilitate a smooth process for you.
  To ensure your peace of mind and provide you with all necessary updates and information, our Client Success Manager will be in touch with you shortly. Should you have any immediate concerns or queries, please don't hesitate to reach out to us.
  Thank you for entrusting Vercy Tax with your tax matters. We look forward to continuing to serve you with excellence.
  Best regards,

  Customer Answer

  Date: 03/12/2024

  The IRS tax expired on its own, not because of your efforts. We have reached out to you multiple times with no response. Still have garnishment on wages from the state with no communication from you on this matter.

  

  Business Response

  Date: 04/01/2024

  At Vercy Tax, we have been diligently addressing the case of ****** ******** Our recent communication with ****** was on 3/25/24, during which we reached an agreement for him to settle his tax liability from $403,542.53 down to $20,000. However, ****** is requesting comprehensive services without bearing any fees. To accommodate his needs, we have devised a detailed payment plan to rectify his tax obligations. Rest assured, our sales manager will promptly follow up with him within the next 24 hours to address any inquiries and ensure seamless assistance.

  Customer Answer

  Date: 04/04/2024

  I have been paying.  An attorney from Vercy and a different attorney both told me the IRS debt was resolved by time (10 yrs.) - not what anyone did. If they could show they can resolve the state garnishment, my wife is willing to pay $5000 in a lump sum.  And as I've told them, when the IRS sends a letter saying we are debt free and the liens are removed- I will start payments again. I know that the IRS can re file for up to a year.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me they could help resolve my issue with my taxes. Nothing has been done. I have tried to call them and no answer. My emails to them will not go through and the website is not working anymore. Sound to me like a scam company. Just want my money returned so I can pay the irs.

  

  Business Response

  Date: 03/12/2024

  I wanted to take a moment to provide you with an update regarding your tax case with Vercy Tax, which we recently discussed on 03/07/24. We understand the frustration you've experienced with the ongoing correspondence from the *** concerning your $28,134.00 tax liability.
  During our recent conversation, our team member provided you with a comprehensive update and requested that you continue forwarding any notices you receive from the *** to us. This allows our dedicated team of enrolled agents, CPAs, and tax attorneys to remain actively engaged in addressing your tax liability.
  We apologize for any confusion that *** have arisen, but please be assured that our primary objective is to assist you in maintaining compliance with the *** and to alleviate the burden of dealing with these matters personally.
  In the next 48 hours, our Client Success Manager will be reaching out to ensure that you are satisfied with the progress and resolution of your case. Based on our previous discussion on 03/07/24, it appeared that you were quite content with the update provided.
  Should you have any further questions or concerns in the meantime, please do not hesitate to reach out to us. We are here to support you every step of the way.
  Thank you for entrusting Vercy Tax with your tax affairs. We remain committed to delivering the highest standard of service to you.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Vercy Tax in May of 2022 and its been a NIGHTMARE! They DO NOT return phone calls unless you call them 7,8,9 times which could be due to their consistent and high turnover rare where I've gone through 4 case/project managers all of whom do NOT have a clue as to the process and requirements. I also investigated ALL of their 5 STAR ****** Reviews on their website, they are ALL are FAKE! Everytime I would talk to someone, which again took SEVERAL attempts over weeks to get a return call, they'd tell me " Oh, we need you to fill out this, or we need you to send us that, oh, here's another signature that we need" over the course of almost TWO YEARS, when they should have ask, and I would have gotten them, ALL the docs and signatures they needed to move forward with my case. BUT THAT'S NOT ALL!!!I had called the *** Offer in ****************** One was finally submitted after a year and half, A YEAR AND A HALF of going back and forth before they submitted an Offer in Compromise to the ***. It seems that even the *** has called Vercy Tax and the *** never received a return call .. yet they have NO PROBLEM taking my money. This process has dragged out due to their incompetence, and I STILL Have not heard back from them after a week of leaving messages.... probably because the case worker I was speaking with left the company and I have to fight to find out who is next in line to "help". These *** Services are full of promises, fancy websites, reviews ( which are all fake) and are supposed to help relieve your tax situation, at least a little: BUT all Vercy Tax Relief has done is INCREASE the stress and anxiety of dealing with my tax situation that after over a YEAR AND A HALF I still have no resolution or see one in sight. THEIR lack of professionalism, communication, and passion to help. There is no higher level of dissatisfaction I've felt dealing with any other company. Maybe its time to get a lawyer!

  

  Business Response

  Date: 02/15/2024

  Thank you for bringing your concerns to our attention, Vercy Tax values our clients feedback so that we can work to provide you the best possible service.
  Our quality assurance department will be in touch with you to ensure your request is responded to, please expect an email & phone call within business 24 hours.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vercy Tax promised me that they could reach a resolution with *** on my behalf to pay a fraction of the debt. We signed an agreement and they did very little on the case besides filing a few tax returns. I had to hire an accountant to refile one of tax returns because it was incorrectly filed. For three years, there has been no resolution on the case. The debt was eventually sold to third party collection agencies. I repeatedly requested for Vercy Tax to contact the *** to have the debt transferred back. They failed to take any action. Recently, the contacted me twice in attempt to renegotiate the existing contract by making the same promise they had previously made that they still have not been able to deliver. I told Vercy Tax, they were running a scam business and unfairly taken advantage of their consumers.

  

  Business Response

  Date: 11/03/2023

  We want to assure you that your concerns are our top priority at Vercy Tax. Following a thorough investigation, we have identified consistent communication efforts with you, including our recent conversation on October 31, 2023, to discuss case updates.
  Furthermore, we have received crucial documents from you, such as a new Tax return on October 13, 2023, and a CBE Collections Notice from July 13, 2023. Additionally, we have your signed Form **** and Form **** from May 25, 2023, which are integral to our ongoing assistance.
  To address any missed communication effectively, we kindly request that you connect directly with our supervisor. Expect a call from our management team within the next 24 hours to address your concerns and discuss the progress of your case.
  Your active participation is invaluable to us, and we remain committed to achieving a favorable outcome for you.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I paid Vercy Tax $3000 to help us resolve our tax issues. Vercy took our money but never resolved the tax issues. Vercy doesn't answer the telephone or return my calls. We would like for them to either complete the job or return our money.

  

  Business Response

  Date: 11/02/2023

  Thank you for bringing your concerns to our attention, Vercy Tax values our clients feedback so that we can work to provide you the best possible service.
  Our quality assurance department will be in touch with you to ensure your request is responded to, please expect an email & phone call within business 24 hours.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company assured me that they would lower my owed tax amount by 85%. I have paid over $12000 to this company and now IRS has placed a wage attachment on me and has been in place for over 3 months. This company has done nothing for me. I have filed all tax returns and followed all actions to the letter and gotten no relief.

  

  Business Response

  Date: 08/10/2023

  I comprehend that ************************* may be experiencing a sense of frustration in the matter. Following a comprehensive review conducted in collaboration with our legal representatives, I want to assure you that our lines of communication with ************************* remain open and proactive. Subsequent to obtaining a duly executed Form ****, the latest interactions indicate that all pertinent aspects of the case are current.
  In our most recent dialogue held on August 8, 2023, at 4:24 PM, ************************* conveyed contentment with the progress achieved. Consequently, I can affirm that the issue at hand has been effectively resolved.

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for tax issues business and personal They took over 9k from my account. I have gotten letters from the *** after hiring these people. I have had 4 or 5 so called case managers whom called a little in the beginning I filled out every paper they ever sent. From the last case worker up until last week I have not heard from these people emailing filing complaints with my State AG I These folks sent a docusign of the agreement I was never able to download I have since hired a reputable company i dont want anything to do with this company

  

  Business Response

  Date: 08/10/2023

  I wanted to update you on our efforts concerning ******************************* case with the ***********************.
  We've promptly submitted a comprehensive response, accompanied by detailed notated communication. Our submission includes a signed ****, a Payment Agreement, a ****, and a Service Agreement, showcasing our commitment to the matter.
  However, our progress has been hampered by *********************** lack of response to critical IRS documentation requests. This has caused delays in our process and compromises our fiduciary duty to him.
  We're actively seeking to resolve this communication lapse with ************** and appreciate your understanding.

  Customer Answer

  Date: 08/10/2023

  These people sent ***************************************************************************************************** Dec of 22 and reconvened in July of 23 if we cant resolve this with some sort of payment a demand letter will be sent. 

  

  Business Response

  Date: 10/23/2023

  We wish to address your ongoing tax liability matter and provide you with an important update.
  Our Vercy supervisor has made diligent efforts to contact you on multiple occasions to facilitate a direct resolution with our company. Regrettably, we have been unable to establish a productive dialogue thus far.
  In our commitment to assisting you, we have undertaken extensive negotiations, resulting in a substantial reduction of your tax liability from $56,439.78 to a considerably lower amount of $9,000.00. Moreover, we have collaborated closely with the **** and as part of our ongoing efforts, we have executed agreement contracts, Form **** (Tax Information Authorization), and Form **** ****** of ******** and Declaration of Representative) for both your personal and business tax liabilities.
  We remain fully prepared to find a mutually agreeable solution that aligns with your convenience. However, based on our previous interaction, it seems that direct communication has been challenging. We are committed to addressing your concerns and resolving this matter to your satisfaction.
  Therefore, we kindly request that you provide us with your preferred day and time for us to reach out to you. Your input in scheduling a discussion will greatly assist us in moving forward constructively and achieving a successful resolution.
  At Vercy, we value your trust, and we are dedicated to resolving this matter amicably. Your cooperation is essential in bringing this case to a close, and we are here to work together to find a suitable solution.
  Please let us know your availability at your earliest convenience so that we can coordinate a discussion. Your prompt response will greatly aid us in providing you with the best possible assistance.

  Customer Answer

  Date: 10/23/2023

  Where is the proof of these so called negotiations i have just received a letter from the *** a few weeks with the same amounts contrary to what you all have put in this response PLEASE PROVIDE PROOF and my phone number and emails are the same no one has contacted me since you all LIED to the ************************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grossly misrepresented their services. Did not provide services as contracted. Does not return phone or text messages.

  

  Business Response

  Date: 08/10/2023

  We've thoroughly reviewed your case and want to reassure you that we've been consistently in touch. Our recent communication gap has been resolved.
  Your previous satisfaction with our services is greatly appreciated, and we remain committed to serving your needs. Should you have any questions or require assistance, please don't hesitate to reach out.