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Business Profile

Tax Consultant

Coast One Tax Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coast One Tax Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coast One is predatorily sending mail offering tax relief services, while not identifying itself in any of the correspondence. The notice is called a Tax Lien Investigation, which is suggestive of law enforcement or a government agency. They've sent repeated notices to me, without any information of my situation attempting to scare/bully me into using their service. I do not wish nor need to utilize their service. I would like to be removed from their records, where they have my name spelled as Eia. I am contacting the ***, in addition to the *** and *** and CFPB regarding Coast One's and several other predatory tax companies' practices. If I am eligible for damages from the sheer volume of notices alone, I intend to seek them. One of their employees called my residence at 7:48AM today. Which is how I learned their name. Amazing.

      Business Response

      Date: 12/04/2024

      Thank you for contacting us regarding your concerns about our recent mailings. We appreciate you taking the time to share your feedback.
      We understand that you may have felt overwhelmed by the correspondence. Our goal is to help taxpayers who may be eligible for tax relief, and we send out mailings to individuals who meet specific criteria.
      To address your specific concerns:
      Misleading Notices: We strive to provide clear and accurate information in all our communications. We will review your specific concerns and take steps to improve future communications.
      Removal from Mailing List: We have processed your request to be removed from our mailing list. You should no longer receive any further mailings from us.
      If you have any further questions or concerns, please do not hesitate to contact our client relations department at ************** or **************************************

      Customer Answer

      Date: 12/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I spoke with the *** yesterday and they've requested I send all correspondence received to the Inspector General, I am compiling all letters received and sending them on. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *** *****

       

    • Initial Complaint

      Date:01/23/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coast one tax group representative agreed to prepare and file 2023 tax returns. However once it was time for them to do it, they claimed it wasn't in my contract and that they weren't responsible. They would do it for an additional $500 dollars. Then offered me a discount of $350. I told them I would think about it and I was very disappointed with them.

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2021 I reached out to the company in question to resolve tax debt with the **** I paid the company $4000 and have come no closer to resolving the issue than I was before I started. Numerous voicemails have been left. No response. Numerous emails have been sent. No response.I would like to get my money back and just try to settle my tax debt by contacting the debt collection agency on my own.

      Business Response

      Date: 05/16/2023

      Our office is continuing to work with the tax payer in resolving his tax debt.

      Customer Answer

      Date: 05/16/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    Coast One Tax Group is BBB Accredited.

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