Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan, was approved. Stated money was sent to school on 5/15/2024 and after calling multiple times I was told that tye money was sent. I argued with my school because they never recieved money. After calling like the 6 or 7 time I was told their was a mistake and now the money will be sent out the following week 6/19/2024. I was receiving bills as if they sent it. This has caused in inconvenience in my life and uneeded stress. I would like some answers as to why I was lied to.

  

  Business Response

  Date: 06/25/2024

  Dear *************************,
  
  This letter is in response to the above-referenced complaint Ascent Funding, LLC (Ascent Funding) received on June 18, 2024. We appreciate your concerns and the opportunity to address them.
  
  Ascent Funding takes all consumer complaints seriously, and our **************************** have conducted a thorough investigation into this matter. We apologize for the frustration and inconvenience you have experienced with your loan disbursement process. We understand how important timely financial support is. Our records show that your loan was disbursed to your school on June 20,2024.
  
  We deeply regret the delays and miscommunications that have occurred. You correctly identified an error our Loan Origination System encountered with your loan. We appreciate you bringing this to our attention and giving us the opportunity to correct the information allowing us to process your loan. It is our priority to ensure that funds are disbursed efficiently and correctly.
  
  Please contact our dedicated customer service team, by calling ************ or emailing ******************************* for any immediate concerns or further assistance.
  
  Thank you,
  
  
  The Ascent Funding Team

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address the ongoing delay in receiving my reimbursement from Ascent Funding for the software engineering bootcamp loan serviced during my enrollment at Springboard.I setup a recurrent payment via my bank on 08/29/2022 to pay the loan in full before the first due date and on 09/07/2023 the loan was paid in full. Upon successfully completing my studies and meeting the criteria outlined in Springboard's job guarantee program, the loan in question was rightfully canceled. However, I have yet to receive the promised refund of $13,503.53.I made 5 phone calls since October 2023. Despite persistent inquiries, clarity regarding the status of my refund remained elusive and the date of the refund has been repeatedly revised. No documentation substantiating these assurances was provided, and my appeal to escalate the matter to a managerial level was rebuffed. The closure of my account post-payment has hindered my ability to track the reimbursement process effectively.I urge you to expedite the resolution of this matter and I request access to pertinent documentation supporting the provided assurances.Please treat this matter with the urgency it deserves.Thank you.******************

  

  Business Response

  Date: 03/21/2024

  Dear ******************,
  
  This letter is in response to the above-referenced complaint Ascent Funding, LLC (Ascent Funding) received on March 15, 2024. We appreciate your concerns and the opportunity to address them.
  
  We sincerely apologize for the delay in processing your refund. Check number 7201, for $13,503.53, was mailed to your address via postal mail on March 12, 2024.  Please allow for standard mailing time for the refund to be received.
  
  
  We hope this resolves your concerns.  If you have further questions, please contact us by logging into your online account at ascentfunding.******************* and sending a secure message. You may also call us at ************, Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time, or send written correspondence to ****************, PO Box *****, ***********, ** 57109-1910.
  
  Thank you,
  
  The Ascent Funding Team

  Customer Answer

  Date: 03/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  I want to thank ***, the ** of Ops at Ascent, for calling me the next day and moving the ball forward. The check was received a couple days later.
  
  Regards,
  
  ******************
  
   

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a notification that a student loan for $25,000 was taken out with me as a ********* on behalf of a *********************** ( a person I do not know and have never heard of). This was a clear case of fraud, and I am shocked and disappointed that Ascent Funding does basically no due diligence to verify ********* loan applications and now it's on me to go through a lengthy drawn out process to get this loan off my credit report and off of the Ascent system. There was no requirement for signature, most of the information on the application was not accurate and would have taken minutes to verify. How is it this easy to apply for a student loan fraudulently under someone else's name? Shame on Ascent for their *** security process. I would like for Ascent to take steps to cancel this loan and remove this from my credit report immediately.

  

  Business Response

  Date: 03/22/2024

  Dear ***********************,
  
  This letter is in response to the above-referenced complaint Ascent Funding, LLC (Ascent Funding) received on March 7, 2024. We appreciate your concerns and the opportunity to address them.
  
  Ascent Funding takes all consumer complaints seriously, and our ********************************* have performed a thorough investigation into this matter. Requiring a police report is a standard part of our fraud investigation process. We want to confirm that we received the fraud packet and ************************ (***) report included in the complaint.
  
  On Friday, March 8, 2024, you emailed Ascent Funding letting us know that you had filed an identity theft report with the **** You also mentioned meeting with a sheriff and filing a report in person. Furthermore, you explained that the sheriff was unwilling to sign the Ascent form.
  
  On Monday, March 11, 2024, Ascent Fuding replied to your email by thanking you for submitting the *** report. However, to proceed with the investigation, we still require the police report outlining the incident where someone submitted a loan application in your name without your permission. It seems you may have already initiated this process, and we are kindly requesting you forward the police report to us as soon as possible.
  
  Once we receive the police report, we will be able to take immediate action, including closing the fraudulent account and completely removing you from the associated loan. Additionally, we will ensure that your credit report is updated accordingly.
  
  If you have additional questions or concerns, please contact Ascent's college loans, by calling ************ or emailing *******************************.
  
  Thank you,
  The Ascent Funding Team

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with ascent but I can't pay or talk to a representative, I have been sending emails asking them to please provide an alternative to pay, I am willing to pay, I have the money but they will just not answer my emails.When I call on the phone I can't talk to anyone, is just a computer and the website doesn't let me log in because I lost the phone number I used when I initially registered, now this is affecting my credit score severely and I want to fix it ASAP

  

  Business Response

  Date: 11/06/2023

  On October 31, 2023, our VP of Operations reached out to the Borrower, *******************************, telephonically and determined that the Borrower was not emailing Ascent. ******************************* told our VP of Operations that he had now correctly located and contacted the correct company, and he was able to successfully make a payment. ****** confirmed no additional help or information was needed.
  If you have any other questions, please feel free to reach out to us by emailing *******************************.
  Thank you. We appreciate your business.