Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!! We paid these guys $800 to give me a report on the roof. After they "completed" the inspection we never received the report. The inspector never answer any of our phone calls and once I got in touch with the customer representative at the company they told me they issued the refund but I never received anything and it has been weeks. We paid money for a service we didn't receive.

  

  Business Response

  Date: 05/23/2024

  Dear *****,

  We sincerely apologize for the inconvenience and frustration you've experienced with our services. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

  Upon investigating your case, we discovered a miscommunication between our inspector and our team, which unfortunately resulted in a delay in completing your project. We understand the urgency of obtaining the roof inspection report, especially for the sale of your home, and we deeply regret any inconvenience this delay may have caused.

  In response to your concerns, we promptly issued a refund to the card on file for the full amount of $800. However, it appears that there may have been a delay in processing the refund, for which we apologize. Rest assured, we have taken steps to ensure that such delays do not occur in the future.

  We understand the importance of delivering our services in a timely and professional manner, and we are committed to improving our processes to prevent similar issues from occurring in the future.

  Once again, we apologize for any inconvenience this situation has caused you. If you have any further questions or concerns, please do not hesitate to contact us directly at *************.

  Thank you for your understanding and patience.

  
  Sincerely,

  **************************** Executive Asst.

  Licensed Structural Engineers, Inc.

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2022 we entrusted Licensed Structural Engineers, also known as Architectural Gig aka **************************** to provide us with a blueprint with an engineering stamp for a residential property. We paid half of the project up front with the agreement that the second half will be paid on delivery of plans. At every stage of communication, there have been issues. Theyve scheduled multiple meetings and then neglected to attend them. They promise revisions in a few days, and weeks go by, without communicating a reason for the delay. Initially they estimated the plans would be delivered May 26, 2023 and include a permit application process. It has now been 1 year and 5 months. Ive called numerous times to find out the status of the project only to be left on hold for an extended time. If and when they do answer, the engineer is either in a meeting or out to lunch. We have been patient up to this point but cannot continue like this indefinitely. The plans were at a near completed stage June 5, 2023 and we requested 3 changes. There has been no communication from the engineer despite my many emails and phone calls asking for an update. It is now November 6, 2023. If there is no communication and timely resolution to receiving our plans, we must insist on a refund.

  

  Business Response

  Date: 12/18/2023

  Thank you for bringing your concerns to our attention. We acknowledge the ongoing nature of your project and have noted your recent communications with *****, your dedicated project manager. Our records indicate the most recent correspondence occurred on December 12, and we appreciate the open dialogue.
  Given that the project remains in progress and our team is actively working to meet your expectations, issuing a partial refund at this time is not within our current policy. However, we understand the importance of addressing your concerns.
  Should you still wish to pursue a refund or if there are specific issues you'd like to discuss further, we encourage you to reach out to our dedicated support team at ****************** Your satisfaction is our priority, and we are committed to finding a resolution that aligns with your expectations.
  If, however, you prefer to place the project on hold, please inform us of your decision, and we will accommodate accordingly. Your feedback is invaluable to us, and we remain dedicated to ensuring your experience with ****** is positive and meets your expectations.
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I await more communication about the next steps. 
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Licensed Structural Engineers, **** was contracted to provide structural engineering services for a building construction project. We were told the wait would be about two weeks. 5 weeks later and numerous phone calls and e-mails, licensed structural engineers e-mailed a structural design for a beam which indicates the structural engineers did not understand the requirements which were clearly depicted on the plans. In addition, Licensed Structural Engineers sent a company representative to the job site at which time the job requirements were discussed. Licensed Structural Engineers was paid by check on Aug 2, 2023, $1,435.50 at the beginning of the contract. An additional $1,174.50 was paid by credit card on Sept 4, 2023. The $1,174.50 has been disputed with the credit card company. My business, ************************* *** has received nothing of value from Licensed Structural Engineers, *** The $1,435.50 must be returned to ************************* the credit card charge must also be returned. A failure to return the funds demonstrate a complete lack of engineering ethics and business ethics exhibited by Licensed Structural Engineers. I also spoke with the (Licensed Structural Engineers) Engineer working on the project. The engineer told me he didnt think he could engineer the project (design problem). Licensed Structural Engineers has therefor provided nothing and has made no effort to return the funds.

  

  Business Response

  Date: 12/18/2023

  Good afternoon,

  Following the execution of the contract with LSE for our services, our engineer conducted the project inspection on Tuesday, August 1, and the initial payment was made via check. Upon the collection of project details, your dedicated project manager commenced work on your project. In response to your request for an expedited timeline, we successfully delivered your blueprints by September 3.
  Subsequently, rather than collaborating with our team to address any concerns or modifications, you expressed a desire for a refund. In an effort to facilitate communication and assistance with necessary changes, we reached out via email, proposing a call to discuss and implement revisionsa critical step in the refinement process.
  Despite our proactive approach to resolve any potential issues, you insisted on a refund after project delivery. In response, we did highlight that proceeding with the refund request would prompt involvement from our collections team. It's important to note that, although you received a refund to your bank account, our team dedicated over 30 days to this project. The partial refund provided already deviates from the terms outlined in the contract you signed. We remain committed to addressing any remaining concerns and fostering a constructive resolution.

   

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a structural inspection done on a house I was trying to purchase and I was directed to a web page to fill out the application. In the application you had to give your credit card info and they charge you $800. After 2 days of not hearing from them and I call a couple times, secretary said the inspector had not contacted them back, 3 times I called same answer. So I canceled the service. The secretary told me it would take 12 business days to get my money back. That was on the 3rd of March 2023. Today, March 22,2023, I called again explaining I still haven't received my money and she said there were no cancelation on my order. She sent me a text with my order #***** and an email ***************** to speak with a manager. No response still. I just want my money back for work that was never done.

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed the proposal on December 21, 2022, and paid the same day for a structural engineer's report to be sent to me within five to seven business days of my appointment/inspection. The appointment/inspection was on December 27, 2022. It is January 17, 2023 (three weeks later), and I have still not received the report. Every time I call this company (which has different phone numbers online....) I am told the report is still under review. This stage of "under review" has been going on for weeks. This report is holding up closing on my new home. I wanted a refund.

  

  Business Response

  Date: 08/07/2023

  ******,

  
  

  This client's report was sent on January 19, 2023. Our structural inspection report review process contains three stages of review with different team members with the final stage being review and signature by the PE.

  Sometimes, depending on the scope, the engineer reports take longer to compile due to the nature of the project and we do our best to communicate the timeline with our clients.

  The customer disputed the payment on January 20, 2023 after the report was sent.  We won this dispute with the customer's financial institution.

  
  

  Thanks,

  
  

  ***********************
  

  Sr. Executive Asst.

  O: *************

  D: *************

  www.LicensedStructuralEngineers.com