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Find a Location

Road Runner Sports Inc has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRoad Runner Sports Inc

    Sporting Goods Retail
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:
    "BBB files indicate that this business has a pattern of complaints. Specifically, the consumer complaints allege that the business is charging a recurring annual membership fee which they are having issues cancelling. Consumers advise when they call the business they have no record or their account or there are extensive hold times when attempting to cancel. Lastly consumers advise their email inquiries are not being responded to in a timely manner. On March 5th, 2024, BBB submitted a written request to the business encouraging them to address the pattern of complaints.

    On March 7th, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by taking steps to improve the customer experience when cancelling. Consumers are advised to call 1-800-743-3206 or email them via the "contact us" link on their website to cancel. Consumers do have the option to wait to speak to an agent or leave a call back number and not lose their place in the queue. Lastly, customers should also double check to ensure they are not providing alternate contact information than what was submitted upon signing up ,as their account may not be located."

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 93 Customer Reviews

    Customer Complaints

    183 complaints closed in last 3 years

    104 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers running shoes, apparel and accessories.

    Products & Services

    Athletic Apparel, Hiking Shoes; Court Shoes, Running Shoes

    Business Details

    This is a multi-location business.

    Find a Location

    Road Runner Sports Inc has 49 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5553 Copley Dr, San Diego, CA 92111-7904
      BBB File Opened:
      8/12/1994
      Years in Business:
      36
      Business Started:
      3/7/1988
      Business Incorporated:
      3/7/1988
      Type of Entity:
      Corporation
      Alternate Business Name
      • RoadRunner Sports
      • Kelly's Running Warehouse
      Business Management
      • Mr. Michael Gotfredson Jr., President
      • Mr. Ryan Rothwell, Director of Customer Experience
      Contact Information

      Principal

      • Mr. Michael Gotfredson Jr., President
      • Mr. Ryan Rothwell, Director of Customer Experience

      Customer Contact

      • Mr. Ryan Rothwell, Director of Customer Experience
      Additional Contact Information

      Fax Numbers

      • (858) 636-7650
        Primary Fax

      Phone Numbers

      Customer Complaints

      183 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Transaction April 12, 2024.Their VIP Rewards program advertises 10% off EVERYTHING. That is how they sell the program. When attempting to use my rewards "cash", they no longer apply the 10% off. I called them to bring this issue up to which she stated it's "dynamic pricing", except dynamic pricing has to do with market demands, not removing a rewards discount to penalize you from using your earned rewards cash. It's a dirty practice. I had this issue previously, though they resolved it in store and made the adjustment. There's no longer a store near us, however. They should not advertise 10% off every order, which is contradictory to the policy their representative stated to me over the phone and said it was their "dynamic pricing" which they were trained on and has always ************ policy. I am seeking a $30 adjustment per their advertised 10% off everything / 10% off every order. These are not sale items and would have been eligible otherwise had I not been using my rewards cash as earned from previous purchases. Very dirty business practice.
      Read More

      Customer Reviews

      93 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julie W

      1 star

      04/22/2024

      Roadrunner Sports is a dishonest company. I agree completely with all the reviews regarding the "membership" charges, which I did not agree to. The bank contacted me as the charge was flagged for fraud as RR input the wrong zip code. I said I did not authorize this or any other charge. Just learned RR kept trying and the charge went through several days later for $49.99.Just off the phone with so-called customer service who argued with me, told me I could not prove I didn't sign up for this, and reluctantly agreed with me that they kept my CC information from a prior purchase ONE YEAR AGO to run this membership fee through. He was rude and dismissive of my comments that I did not sign up for this, repeatedly saying that I cannot prove it. He also reluctantly admitted that the email they had on file - which supposedly says I can cancel my membership (the one I never agreed to) - was over 5 years old and not used any longer. Too bad as they used to be a good company. I will never buy anything there again.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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