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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Transaction date: 3/21/2022, with Representative ******* for Home Improvement Contract. Paid business $20,132.00 for bathroom remodel. Dispute, damage done to plaster and drywall on opposite side of bathroom wall during demolition. While remodel was underway, we noticed damage to plaster in closet, and had drywall man repair while he was working at our house. Remodel was completed in July 2022. In early September 2022, while rearranging the contents of closet, I noticed the lower portion of the closet had extensive damage to plaster, and cracked drywall. Contacted ******* on 9/13/2022, sent him closet plaster damage. He was going to schedule repair, no response received. On 10/04/22, I sent ******* a text to let him know when we would be available, no response received. On 10/12/2022, I spoke with ******* at Coastal, he was going to coordinate with Coastal's **************** and *******, and get repair scheduled, no response received. On 11/28/2022, ******* sent text to my Husband, ***, asking if his Guy had set-up a time to fix closet. *** responded no one has set-up time, and what day should we expect your Guy for repair? ******* responded Thursday or Friday. Friday, 12/09/2022 was confirmed at 11:00 am. We emptied the closet. Friday, 12/09/22, no one showed up at our house. *** sent text to ******* asking if someone would show up on Saturday, 12/10/2022, no response. On Monday, 12/12/2022, I spoke with ******* again, he was going to call *******'s Boss for resolution. No resolution to date. Need Coastal to complete repairing the damage created by their company employees prior to 1/2023.Business response
06/21/2023
Hello *****,We reached out to *************************, earlier in the year... We had already taken care of the repairs she requested. She stated that she would be contacting the BBB to let you know the matter has been addressed and resolved.Regards
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Contact Information
6602 El Cajon Blvd Ste D
San Diego, CA 92115-2803
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.