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Shuttle Bus

EZ Ride Shuttle

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Lynnette R

    Date: 02/23/2024

    I booked a ride to the airport and prepaid. ********** was cancelled, thus no longer needing the reservation. I cancelled the ride thru email twice and asked for a refund. I did not receive a response to either request. I called the 800 number and a man answered the phone after trying to reach the company five times. He started yelling at me. I tried to explain why I was calling and he started using inappropriate language. I promptly hung up. I no longer care if I get a refund but I am concerned since they have my credit card information, I will be charged further. They will arrive to take us to the airport and of course we won't be around. I don't want a trip charge with additional money being charged me. I give them no stars!

  • anders j

    Date: 11/18/2023

    what a s*** company, person answering phone is a total loser, extremely rude.no communication whatsoever after I made reservation.Didn't hear anything so day before ride I called and same guy told me driver will call between 7.30-8.30 pm to confirm, no one called. I called back, and the same jerk answered and told me ***** is my driver, ***** texted me and asked if I am the p/u at ***** AM when I booked **** AM time.Conclusion, I wouldn't use this company even if it was free.When you're going to the airport and have a flight you can't miss, these idiots make you feel like you're playing russian roullette.

  • Beth P

    Date: 07/17/2023

    Wow! I registered for a convention in *********. In the Registration Packet, EZ Ride was recommended. NO!!!!! They charged me $49.00. My flight was late getting into *********. I e-mailed them to let them know because no one answered their phone. No one showed up at the airport. At 2am, after waiting 30 minutes, I called and someone answered and told me that there was no way they could pick me up for at least 1 hour and 1/2. I said you do realize that I paid for this in advance and it is now 2am? He said he would call me back. He texted me to say I could either wait, or get a credit. I texted back that I would take a credit. I called a Lyft and they were there in 10 mins and was $5.00 cheaper. I checked my bank account and not only did they not credit me the $49.00, but they put in another transaction, different transaction number and charged me another $49.00. I called and the gentleman who answered said that he would call me back, but never did. Zero stars for me.

EZ Ride Shuttle is NOT a BBB Accredited Business.

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