Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got an email saying my account info was breached and I justvwant my free account now
Business Response
Date: 11/28/2022
Dear ****, Thank you for contacting us and we are happy to help. We tried calling you but we were not able to connect with you. We do not fully understand the nature of your request and ask that you contact us for further assistance. We did not send any type of breach notification and we are not sure what you are referencing or how we can best assist you. Our support department is available 7-days from 5am - 9pm PT at **************. We look forward to speaking with you at your convenience. Sincerely, Member SupportInitial Complaint
Date:11/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My *********** card is being charged $29.99 a month for a service I have never used. I have made numerous attempts to reach out to the company but I can either not get through or when I do, I am told I dont have an account and nothing can be done.Business Response
Date: 11/18/2022
Dear *******, Thank you for contacting us and we are sorry to learn of your experience. We are glad we were able to reach you and resolve this matter. Our services can be canceled through your online account, by email, or by phone through our automated system (24/7/365) or via live agent support 7-days from 5am - 9pm. We do not have a record of you speaking with any of our representatives and we are not exactly sure what you experienced when trying to contact us. We were able to quickly locate an account under your first and last name and we can confirm that the account has been canceled and the most recent charges have been refunded. Please contact us if you need further assistance. Sincerely, Member SupportCustomer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't want my information open to the public because it jeopardize my life and could bring fatal harm to my family because of my pervious lifestyle. Furthermore I have a ******* account where I help to stop Gang Volience and the disproportion of Gun Homicides and Shooting in our communities.I also once was apart of a dangerous group of individuals from East ******** Brooklyn. So can u respectfully and Humbly remove my address and Criminal Records from u site.I don't not want to be judged by the Law abidening community that I am a Resident of now a days. My ******* channel God In Them Streets is Dedicated to changing the Mindset of our youth.By applying our knowledge of the streets and our pain and suffering of our love ones and the love ones of their households that we destroyed through the Drug Culture. So I am doing things to steer our Youth from a life of death and destruction in our own communities. So I Humbly ask ur company to take my Crimnal History and my address off ur site. Yours Truly ***************************Business Response
Date: 10/14/2022
Dear *******, Thank you for contacting us and we are happy to help. We are glad we had a chance to speak with you and ensure that the issue is resolved. We have an automated process that allows anyone to have their public records data removed from the search results of the website. There is a link at the bottom of the homepage or via the help center for Remove My Public Record and this allows anyone to request removal of their profile. We used the information included in this correspondence to locate your data and complete the removal process for you. We also sent an email confirmation to your email address listed in this communication. Please dont hesitate to contact us if you need any further assistance. Sincerely, Member SupportInitial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was attempting to run a background check to which my credit card was charged. I did not receive report, never finished any kind of account info and when calling in to request money refunded and no further charges , I was met with an onslaught of ads trying to get me to purchase other things and when asked what company Im trying to ***************** spyfly. No company found using the number on their siteBusiness Response
Date: 10/10/2022
Dear *******, Thank you for reaching us and we are sorry to learn that you experienced difficulties setting up your account. We called you to learn more about your experience but we were not able to connect with you. It seems like your browser might have closed during the registration process after your card was charged but before you completed your password. Reports are delivered through your online account and members have unlimited access to all search types. We are not sure what you experienced when you called but the description doesnt seem to match anything at our company. We do offer automated phone access 24/7/365 and live agent support 7-days from 5am - 9pm Pacific Time. The Contact Us page on our website lists several toll-free phone numbers, our email address, and our postal address. We received your email and made sure your account was canceled and we also refunded your $1. We hope this resolves this matter and please let us know if you need further assistance. Sincerely, Member Support
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