Business ProfileforSan Diego Community Power

if there were zero stars - i would give this company zero stars. i started received post cards in march. I called April 1st to opt out of this plan. i spoke with their customer service and they said it was too early to call back by June 4th. I called back 5/30/2023 and opted out by phone. The phone system stated i was opted out. NOW - i am getting billed through SDG&E more charges for the same electricity. It screwed up my true up with SDG&E in Aug and i have to through this whole process of Opting out for a 3rd time, Incur charges and they wont guarantee anything that the charges will be reversed. They do not have anything in small print stating i have 60 days to opt out from a service start date. The post cards and letters - do not state anything about receiving a confirmation number. I NEVER SIGNED UP FOR THIS COMPANY. I signed up for SDG&E. The charges are more and i cannot pay once a year with my true up. This is all some "tree hugger" scam. i want my bill reverted back to SDG&E from the day you took over. Give SDG&E some rights to cancel your stupid power program on their end. Who gives a third party company the right to have any of my personal information. I did not give you authorization to know any of my personal information. this is a violation of my privacy and privacy laws. I gave this information to SDG&E - not SD Community Power. Per SDG&E - you can backdate the date of cancellation. Go back to your phone records on 5/30/23. I input my number to never use your company. Fix this now.

Hello and thank you for reaching out with your concern. As a Community Choice Aggregator (CCA), SDCP has only replaced SDG&E as the generator of your electricity; SDG&E has continued to charge for the transmission and delivery of electricity. Though automatic enrollment into our electric generation service is mandated by **************** law, we understand the frustration you have experienced after being automatically enrolled in SDCP. We appreciate you bringing your concern to our attention. We are currently working directly with SDG&E to look further into your account and find a solution to this situation, and we will reach out to you directly via email with an update soon.In accordance with SDG&Es Electric Rule 27 approved by the ********** *************************** (CPUC), SDCP received customer account information required for the billing and collection of our electric generation service based on your electricity consumption and we are required by CPUC privacy rules to keep such information confidential. If you are seeking additional information on SDG&E providing your customer data to SDCP or information regarding the California Consumer Privacy Act or are requesting additional action in regards to your account details, please reach out to SDG&E at ************** or visit the SDG&E website at sdge.com/privacy. We hope this information is helpful and provides additional clarity, but please feel free to email ****************************************************************** with additional questions. You can also reach out to our ************** at ************** to speak with a live representative from 8am to 5pm Monday through Friday.