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Business Profile

Relocation Services

Dewitt Move Worldwide
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with Dewitt for a move form ********* to ******** for 3 months. At the beginning they required an in person inspeciton of all our hosuehold furniture and goods to estimate the weight for a shipping quote. They provided an estimate of 4900-5000 lbs. This was used as the basis of the quote. The day arrives for the movers to pack and move all our household items into the container. After the container is packed, they weigh it to get the final weight. Our final weight was 3186 lbs. Significantly under their estimate. Their business practice is to excessively inflate the estimated weight of the items being moved/shipped, so they can inflate the minimum contract weight thye use in the agreement. We should not be paying for a minimum weight of 4000 lbs, when our actual weight is 3186 lbs. This is a terrible business practice and am sure they do this to all their customers, because we have no recourse when our belonging are in a container waiting for a ship to pick them from **********, **.

    Business Response

    Date: 08/07/2024

    We reviewed all the documents and process.  it appears that in the survey that the customer showed our agent what was moving was 127 items.   However, when we packed their goods, the customer had reduced the amount of items by 24 or approximately 19%.  The reduction of weight on these items would have lowered the weight on the shipment.  The shipping cost is a fixed amount and in order to hold the pricing, we have to have a minimum in order to provide an accurate price per pound.  If the weight is lower than ***** lbs. we would ship in separate wooden crates in order to consolidate and maximize the shipping efficiencies.  

    However, in an effort to keep all our customers satisfied, we have offered him a discount off of the costs to help in this specific case.

    Let me know if there is anything else we can do to assist in this matter to get it to full resolution.

    ***********************

    Customer Answer

    Date: 08/09/2024


    Better Business Bureau:

    I have accepted a settlement and refund from Dewitt Movers regarding the excessive variance in quoted weight and actual weight.  I consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon a lengthy storage with this company they delivered to the port of *********** and failed to retrieve items in a timely manner after released by the port. In addition, the compnay damaged *** lost items in the move including an antique amoire, they company then tried to say that I filed a waiver on insurance and failed to pay for damages. Further due diligence uncovered a eastern **************** handled a forged signature with fraudulent ip addresses the company then attempted to cover up the evidence of fraud.

    Business Response

    Date: 03/05/2024

    DeWitt was hired buy Royal Hawaiian Movers to deliver the shipment from the port to residence.  The claim allegations would need to be addressed with Royal Hawaiian as the bill of lading would be under their name.

    Customer Answer

    Date: 03/06/2024

     Dewitt is and will be responsible in a court of law. Dewitt owns Royal Hawaiian Movers and both will be listed in complaint if this is not resolved by 3/8. In addition, representatives from Dewitt have already engaged in negotiations regarding damage.

Dewitt Move Worldwide is BBB Accredited.

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