Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cethron Property Management, specifically *********************, has dismissed and failed to rectify the harassment imposed by our downstairs neighbor for over two years. Management has had similar issues with this tenant for over 13 years. They rented the unit to our family knowing that some noise would be customary and neglected to consider the troublesome history of the tenant directly underneath our unit by neglecting to inform us or consider who indeed in the best candidate for the unit.Upon moving into the unit, tenant X has repeatedly harassed us by violently slamming cabinets and windows, banging on the ceiling, and has followed us from room to room at various times of the day. Ex. While we are walking down the hallway, cooking in the kitchen, in our childrens bedroom while they play and while in the shower on a daily basis. Tenant X harassing behavior has maliciously escalated for the last several months to strategically pounding and banging on the ceiling directly under our bed in the primary bedroom during the middle of the night causing us to awaken in fear that our unit is being broken into. We and our children have also suffered from sleepless nights due to tenant X disturbing behavior. Tenant X has also resorted to screaming at us while we are in the restroom in the master bedroom yelling profanities. Even after our dozens of complaints Cethron Property Managment has failed to take action against Tenant X to compel his/her adherence to these contractual obligations and protect the rights of neighboring tenants, like us, to be free from harassment and noise. We are expecting our third child and can no longer live under these conditions and have asked ********************* to terminate our lease before the birth of our son in June. ***** has rejected our lease termination attempt and has asked that we follow protocol and continue paying rent until the end of our lease regardless of management negligence on this issue.

  Business Response

  Date: 02/13/2024

  Thank you for bringing your concerns to our attention through the BBB complaint process. We genuinely value your feedback and strive to address any issues that arise within our properties.
  
  We understand that you're experiencing personal issues with a tenant in another unit, and we sympathize with the difficulties you're facing. However, it's important to clarify that as property managers, our primary responsibility is to ensure the smooth operation of the property and to address matters related to the maintenance, safety, and compliance of our rental units.
  
  While we empathize with your situation, it's essential to note that personal disputes between tenants fall outside the scope of our responsibilities as property managers. We encourage tenants to maintain respectful and amicable relationships with their neighbors and to address any disagreements or conflicts directly with the individuals involved.
  
  We believe that open communication and mutual respect among tenants contribute to a positive living environment for everyone. As such, we encourage you to consider reaching out to the tenant in question to discuss and resolve any issues or concerns you may have.
  
  Please feel free to contact us if there are any specific property-related issues or concerns that require our attention. We are committed to ensuring that all our tenants have a comfortable and enjoyable living experience within our properties.