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Business Profile

Property Management

ASPM-San Diego

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** represents the Westwood number eight homeowners association. We have not been able to reach any management or representative for at least two weeks possibly longer. We are not obtaining the services we contracted for. From several vendors, we have an overdue ********* meeting and have heard nothing back regarding this meeting from anybody at **** . They do not answer calls. They do not answer. emails or text. In short, we are unable to communicate with this management company and wonder if they are still in business.

    Business Response

    Date: 07/11/2025

    Thank you for your feedback. We understand your concerns and want to reassure you that **** is fully operational and actively managing the needs of Westwood Valley 8 HOA.

    The HOA's quarterly Board meeting remains on schedule for this month, and HOA projects will continue to move forward as planned. A thorough review of our communication records do not reflect any missed calls to our office line, but we sincerely apologize for any delays or confusion you've experienced in reaching us.

    For the most efficient support, please ensure youre calling our main office line at ************ or emailing us at ***************************. These are the best ways to reach us promptly and all calls and emails are automatically logged and forwarded to the appropriate division.

    We appreciate your patience and are committed to delivering the responsive service your community expects and deserves.

  • Initial Complaint

    Date:03/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem has been going on for several months regarding a client with Cerebral Palsy getting fees added onto her condo account. I have enclosed a pdf file of communication with the company. There have been problems with them since they took over for another company. I have tried to settle the situation but there is NO cooperation. Thank you.I want the set fee set for the month without add-ons.

    Business Response

    Date: 04/29/2025

    Dear ***** ******** and ******* ******,

    Thank you for reaching out regarding your account concerns. We appreciate the opportunity to clarify and assist.

    Please see our responses to your concerns, below:

    Payment Delivery and Responsibility: Homeowners are responsible for ensuring assessments are paid timely each month, regardless of receipt of a physical statement, as outlined in the Associations Annual Policy Statement. **** offers a variety of convenient payment options, including online, ACH, and mailed checks.

    Check Processing: If a check is mailed without a complete memo line (including the account number), there is a possibility for misapplication. Please note that if a check is received by the bank, it is cashed automatically regardless of sender information. **** does not manually control individual deposits. For any payment concerns, our front desk team is readily available at ************** and can assist with locating and applying payments quickly.

    Late Fees: Late fees are assessed according to the Associations governing documents and are only applied to accounts after the 15th of each month. If you believe a late fee was charged in error, you may submit a request for Board review and potential waiver.

    Change in Management Notification: Notice of ASPM's management transition was provided to all owners in advance. We initially used the mailing address provided by the prior management company and have since updated your preferred mailing address for statements to MPM Realty at ********************

    Dues Increases: Assessment changes are adopted by the Board of Directors during the annual budget approval process and communicated to owners in accordance with Civil Code requirements.

    We understand that transitions can be challenging and are committed to providing solutions where possible. Please let us know if you would like to formally request waiver of any late fees for Board consideration.

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am not satisfied with the response.  My primary concern is there is no accountability on ASPMs part to account for my statements and it appears they arent addressing my request on my statement.  I will continue to have concerns that my payments are not being credited to my account until I see them on paper in relation to my balance.  I would like to request answers to the following:

    1.) Will you send me copies of EVERY post legal filing statement? The legal filing was resolved in July of 2021 ( 2 years ago) and I have not received 1 statement since then.  When can I expect to receive the past 2 years of post legal filing statements in the mail, showing balances and payments? 

    2.) When will the website ACCURATELY reflect my balance as of now? I checked this evening and it is still not accurate.

    I feel like I have been getting the run around, which makes me question where my money is going. If I dont get this resolved I will have to file a complaint with the ***************************  My request is simple, provide me with my statements showing my charges and credits! 

     

     

    ments that have been submitted. I am requesting an updated statement and that my statements are mailed every month, so I have a clear understanding of my balance, charges and payments that are applied. I would also like a ledger for the past 3 years showing all payments made for my *************** ******************* Account.

    Business Response

    Date: 06/29/2023

    Your manager has reached out to you in response to this complaint. To summarize, it appears you initiated a legal filing that had the effect of splitting your account into pre-legal filing and post-legal filing balances.Your login only allowed you to see the pre-filing balance, which was not accepting your payments. However, your payments were being reflected on your post-legal filing account. We have set up the payments to show on your pre-legal filing account, and your payments will now be reflected on your web access account and statements. We are happy to provide you with any further information or assistance needed.

    Business Response

    Date: 07/06/2023

    Please note that until this complaint we have never received any information from you or your attorneys regarding changes to your account or payments since 2021. Only upon receiving the current notification were we prompted to contact legal counsel, review your accounts, and make updates that reflect your current balance.

    Your manager has emailed you all the information you requested. They also sent you a link to re-register in the *** portal to access the updated account, after which you will be able to view all activity online, 24/7.

    Monthly statements will be issued to you showing live activity as long as you remain on statement status and dont initiate auto debit. If you do initiate auto debit, monthly statements will stop, but all account activity is viewable online and you can contact us at any time to request a particular statement.

    Please let your manager know if you have questions or require further assistance.

ASPM-San Diego is NOT a BBB Accredited Business.

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